CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


66,86
Confirmit Team
By Confirmit Team
10/31/2018

In 2010, the insurance industry began to evolve – previously expected market share was no longer guaranteed and the competitive landscape became crowded. Philadelphia Insurance Companies (PHLY) realized that long-term success required a fresh strategy. They needed a differentiator to set them apart from competitors. With a passion for service and customer experience being held to a high standard, they sought to make improvements.

Read More

Confirmit Team
By Confirmit Team
09/24/2018

With more than 2,000 staff and a network of over 32 resorts across Asia Pacific, the region’s largest vacation ownership business required more than just ‘gut feel’ and intermittent feedback to make certain every aspect of the business was concentrating on the comfort of customers.

Customer Hub, a tailored Voice of the Customer program built on the Confirmit Horizons platform, has empowered the CX team to find the true voice of their customers and inspire customer-led transformation programs.

Read More

Confirmit Team
By Confirmit Team
09/10/2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

You’ll also find dozens of top tips from the CX practitioners who run these award-winning programs.

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Read More

Confirmit Team
By Confirmit Team
07/27/2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Download the ACE Awards book and find out how Bupa Global, Lexis Nexis, Philadelphia Insurance, Virgin Money and many more achieved customer excellence using Confirmit’s solutions!

 

Read More

Confirmit Team
By Confirmit Team
04/06/2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in this special B2B edition of the ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.
Read More

Confirmit Team
By Confirmit Team
04/04/2018

Be The Match® connects patients with their donor match for a life-saving marrow or umbilical cord blood transplant. Be The Match provides patients and their families one-on-one support, education, and guidance before, during and after transplant. As a company that fosters a culture of continuous improvement, Be The Match views feedback as a critical component to their overall business success, making Confirmit the ideal partner for growing their donor experience needs.

Read More

Confirmit Team
By Confirmit Team
03/02/2018

W5 is Ireland’s first ‘full-service’ Customer Experience (CX) consultancy, focused on enabling customers to develop excellent customer experiences that distinguish their brand and grow their business. In 2014, eir Large Business partnered with W5 to develop a Voice of the Customer (VoC) program that has enabled eir Business to research, create and promote a strong customer-centric strategy for the organization.

Read More

Confirmit Team
By Confirmit Team
01/10/2018

The hospitality team at Amadeus is dedicated to partnering with its customers to help adapt to new business challenges and market opportunities, and share success with key business stakeholders. With the Confirmit Horizons platform, Amadeus conducts a range of surveys in multiple languages throughout the year, and results are then shared with relevant departments to drive action and re-inforce the company’s customer-centric view. 

Read More

Confirmit Team
By Confirmit Team
11/29/2017

Virgin Money is a financial services company which offers a range of products to customers across the UK. Their company-wide Voice of the Customer program covers all products, channels and key stages of the customer lifecycle at a number of touchpoints, including website, store visits, contact center and post-purchase.

The program has delivered timely and tangible improvements that have helped Virgin Money to increase revenue, drive culture change and achieve record levels of customer satisfaction.

Read More

Confirmit Team
By Confirmit Team
04/06/2017

Established in 1998, B2B International is the world’s leading B2B Market Research specialist. Its tailored business-to-business research projects help companies to drive tactical and strategic action by delivering insights in a commercial context. 

This case study demonstrates how B2B International has worked with Wolseley UK to seek the views of over 15,000 customers about the service and support provided by every Plumb, Parts and Drain Center branch or training facility. 

Read More

  PREVIOUS  |  PAGE OF 3  |  NEXT  

Subscribe to Our Newsletter