CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
03/19/2020

Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations.

This made sense in years past, when firms could focus on a single source of advantage — such as growing faster or being more efficient. But shifting trends in the market mean that Customer Insight pros at B2B and B2B2C firms need high levels of analytics competency on both sides of the house.

 

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Carolyn Hall
By Carolyn Hall
02/13/2020

You might have seen the news by now Confirmit has been named a Leader in the just-launched report; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. 

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Laura Button
By Laura Button
02/12/2020

With more and more top-quality submissions pouring in each year, how can you make yours stand out? 

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Confirmit Team
By Confirmit Team
02/11/2020

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on. It’s time for a CX revolution.

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Arnt Feruglio
By Arnt Feruglio
02/11/2020

You often hear from Confirmit about the innovative new features we’re continually delivering to our clients to help them achieve their goals.

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Laura Button
By Laura Button
02/06/2020

We’re celebrating the 15th anniversary of the ACE Awards this year. A lot has changed in the world of CX since the ACE Awards first launched in 2005.

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Confirmit Team
By Confirmit Team
02/01/2020

A huge amount of incredible insight is hidden in customer comments. In this video Ryan Denny of Bupa Global explains how text analytics has added a new dimension to the customer experience program. 

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Confirmit Team
By Confirmit Team
01/29/2020

Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot understand or take action on those insights.

 

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Dina Otero
By Dina Otero
01/27/2020

It’s the beginning of a new year, usually the time when we set unrealistic goals for ourselves that last a few weeks at best. I think we should do things differently this time around.

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Confirmit Team
By Confirmit Team
01/24/2020

How do you deliver a success customer experience program that impacts the bottom line? In this short video, Patrick Scurrah from Wyndham Destinations shares his experience of running an award-winning Voice of the Customer program that transcends departmental silos and ensures Wyndham delivers on its service promise to customers. 

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