VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


66
Confirmit Team
By Confirmit Team
02/16/2017

Based upon the learnings of 20 years’ experience, FastTrack combines the best practices we’ve gleaned from over the years with the ability to have you up and running very quickly. A dedicated Voice of the Customer solution built for purpose around the contact center, FastTrack enables rapid response to customer concerns while informing management decisions at a strategic level. View Voice of the customer metrics alongside traditional contact center operational metrics to build a best in class contact center.

Read More

Stacey Nevel
By Stacey Nevel
02/09/2017

Did you know that the average company uses at least eight channels to capture customer data? Unfortunately, Aberdeen Research shows that 85% of companies aren’t using that data effectively. 

Of course, that means that a few leading companies are getting it right. They do so by building integrated voice of the customer (VoC) programs that turn customer data into concrete actions. Their approach results in satisfied customers and a measurable increase in customer spend.

Read More

Phil Durand
By Phil Durand
02/08/2017

Last month Confirmit's Phil Durand presented a webinar titled “Too Much Data? Time to Untangle the Web”. During the session, we wanted to get a sense of where our audience stood in terms of their own CX data, so we asked two questions of all those attending. In this blog, Phil discusses these results.

Read More

Confirmit Team
By Confirmit Team
02/03/2017

Copart is a global, online vehicle auction company with facilities and physical yard locations across the US, Canada, the UK, the UAE and Brazil. Copart wanted to use customer feedback to promote more personalized experiences. 

Read More

Phil Durand
By Phil Durand
01/19/2017

Customer feedback. Call center records. Social media postings. CRM data. Financial and operational information. One thing that many Voice of the Customer programs don’t need is more data. In fact, most organizations are in danger of becoming ever more tangled up in the data they already have, as they struggle to understand the meaning of it all in order to drive business change and success.

Read More

Confirmit Team
By Confirmit Team
01/18/2017

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

Read More

Confirmit Team
By Confirmit Team
01/17/2017

Cognita is a worldwide group of more than 65 private schools in Europe, Latin America and South- East Asia. Part of the company’s mission is to respect the individuality of each school to ensure they retain their own unique ethos, with curricula and programs tailored to the needs of the parents and children it serves.
 

Read More

Celeste Hopkins
By Celeste Hopkins
12/23/2016

As part of Confirmit's 20th Anniversary Celeste Hopkins shares her story as part of the "20 Years, 20 Stories" blog series.

Read More

Elizabeth MacLaughlin
By Elizabeth MacLaughlin
12/22/2016

As part of Confirmit's 20th Anniversary Elizabeth MacLaughlin shares her story as part of the "20 Years, 20 Stories" blog series.

Read More

Steve Sutherland
By Steve Sutherland
12/19/2016

As part of Confirmit's 20th Anniversary Steve Sutherland shares his story as part of the "20 Years, 20 Stories" blog series.

Read More

  PREVIOUS  |  PAGE OF 37  |  NEXT  

Subscribe to Our Newsletter