VoC, VoE and Market Research Resources

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Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Phil Durand
By Phil Durand
07/20/2017

It’s always good to hear about the other stories from other companies out there in the world of customer engagement and customer experience. It’s a great reminder of the hard work and enthusiasm there is out there.

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Karine Del Moro
By Karine Del Moro
07/14/2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade.

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Nicky Richards
By Nicky Richards
07/13/2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade.

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Paul Quinn
By Paul Quinn
07/12/2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade.

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Phil Lockyer
By Phil Lockyer
07/11/2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. In this mini-blog series, some former Pulse Trainers who are still with the company share their thoughts on the past decade.

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Confirmit Team
By Confirmit Team
07/09/2017

What’s the toughest job in the world? Many answers probably spring to mind, but perhaps “contact center agent” isn’t on your list. However, this was Claire Sporton’s suggestion at Confirmit’s “Voice of the Customer in Contact Centers” event in London. In this presentation, Claire discussed how agents must now understand customers, and their business, to a higher level than at any time in the past in order to deliver an exceptional customer experience. 

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Confirmit Team
By Confirmit Team
07/08/2017

The contact center is the face of your organization, and potentially a powerful source of strategic value. This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. It provides the top reasons for gathering feedback, and details 5 ways to share customer feedback to maximize value.

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Confirmit Team
By Confirmit Team
07/08/2017

As Financial Services providers continue to experience increased competition and decreased differentiation, competitive advantage comes primarily from providing a positive customer experience. Read this fact sheet to understand how Confirmit Fast Track for Contact Centers can help customer service organizations in the Financial Services industry improve CX and rise to the challenge of performing as a strategic asset.

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Confirmit Team
By Confirmit Team
07/08/2017

For business to consumer (B2C) organizations the customer experience can make or break your brand. Success therefore depends upon understanding where you are delighting – or failing – your customers, and making decisions to improve results. The most effective method to accomplish this is a Voice of the Customer (VoC) program that collects customer feedback to deliver meaningful and actionable insights.

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Confirmit Team
By Confirmit Team
07/07/2017

As the insurance industry continues to experience downward pricing pressures, competitive advantage primarily comes from providing a positive customer experience and engaging customers on new levels. Download this fact sheet to learn how the features and benefits of Confirmit FastTrack for Contact Centers allows customer service centers within the insurance industry to rise to the challenge of performing as a strategic asset.

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