CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Laura Button
By Laura Button
09/21/2021

We're delighted to announce the launch of the Forsta AIR Awards, now open to all Forsta brand clients!

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Andrew Farries
By Andrew Farries
08/16/2021

I was recently contacted by someone asking for some advice around how to drive ownership around poor customer experiences. I am sure a number of you have faced similar situations at some level at some stage. Indeed, it is almost a rite of passage for any CX professional. That is to say, until you’ve convinced someone to own a customer experience problem, you’ve not properly earned your CX stripes.

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Phil Durand
By Phil Durand
08/16/2021

We’ve all told stories about the things that happen to us in our lives. It’s part of how society works – the sharing of experiences. The telling of stories is part of how we learn. And our brains seem to be built to remember a story more readily than anything else. Can you remember your best friend’s phone number? Course not. Can you remember that time when the two of you? Absolutely! It’s not that one is more important than the other, it’s that most brains retain a story more easily than facts and figures, numbers and dates, names and addresses.

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Phil Durand
By Phil Durand
08/04/2021

Actually, for all the jokes and banter within agencies when staff cross over to ‘the dark side’, there are several good reasons why I think everyone should spend time working client side (and vice versa too, but that’s a story for another time). And I’m not talking about just on a secondment. Put some money in the game – like, your livelihood – for two or three years - so it’s clear to everyone just how serious you are about this.

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Noel Hamill
By Noel Hamill
07/27/2021

Confirmit was among the select companies that Forrester invited to participate in Forrester Wave™: Customer Feedback Management Platforms, Q2 2021 evaluation

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Chris Brown
By Chris Brown
07/09/2021

7 years ago, I was lucky enough to have the opportunity to speak at the SE Asia CX Summit in Singapore. During the 2-day event one of the recurring themes from nearly all speakers was the inability of CX program to clearly show a return on investment.

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ACE Awards Team
By ACE Awards Team
06/15/2021

The Confirmit ACE (Achievement in Customer Excellence) Awards program celebrates outstanding achievement in customer and employee experience. Receiving a Confirmit ACE Award demonstrates an organization’s rigorous application of Customer Experience best practices, and its outstanding performance as measured by those processes.

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Confirmit Team
By Confirmit Team
05/31/2021

Join Forsta’s Torbjörn Andersson, Managing Director Quantitative Business, and Alexander Skorka, Vice President Visual Analytics Strategy, as they discuss the importance of visual stories within market research today and offer practical advice on building data stories, showing how to make it a reality though an interactive dashboard.

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Confirmit Team
By Confirmit Team
05/11/2021

Finally, we’ve reached the last letter of SEED – “D.” For those who are just joining us, The SEED approach is a series of challenges (you have tasks to complete!) that leads you to create a guide to building your own data visualization strategy.

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Confirmit Team
By Confirmit Team
04/30/2021

In weeks gone by, we introduce you to SEED – a structured approach to implementing game-changing data visualization and storytelling in Market Research. Over a few weeks, our 4-part blog series explains the end-to-end approach.

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