CX, VoE and MR Resources

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Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/12/2019

Customer experience professionals always want to know more. It’s in our nature. What are customers thinking? What do they want more of? Did they like our staff? Were they disappointed? The list of questions can get out of hand quickly. With attention spans short and too many surveys for customers to respond to, we need to reign ourselves in a bit and look at what we already have right in front of our noses. 

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Ken Østreng
By Ken Østreng
01/03/2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. 

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Confirmit Team
By Confirmit Team
12/26/2018

Everyone in your team is working hard to improve the Customer Experience (CX). But are your results having the impact you want? If not, why? Politics? Silos? Technology? Whatever the excuses are, it’s time for them to stop.

It’s time for CX teams to challenge themselves and their organizations to understand what they need to do to meet the sky-high expectations of CX in 2019. 

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Claire Sporton
By Claire Sporton
12/19/2018

It’s a funny thing, trying to predict the future. You can argue there’s not much point to it, and you may well be right, but at this time of year, there’s a strange temptation to give it a go anyway.

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Confirmit Team
By Confirmit Team
12/18/2018

Over the past few years, focus on Customer Experience and Voice of the Customer programs has increased dramatically. For many organizations, particularly those for whom product and price differentiation are challenging, Customer Experience (CX) has been touted as the silver bullet that will drive success. CX budgets have grown, Chief Customer Officers been recruited, and a seemingly endless stream of customer surveys deployed.

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Confirmit Team
By Confirmit Team
12/18/2018

In this video, Matthew Powell of B2B international talks about the role of artificial intelligence (AI) on the future of the MR industry. He stressed that while AI will better enable creativity in research programs, and help them deliver faster insights, it will not replace crucial person-to-person interactions. He believes that face-to-face interviews and telephone interviews are vital to enabling deep insight.

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Confirmit Team
By Confirmit Team
12/18/2018

This Customer Experience (CX) Predictions report, including insights from Confirmit, provides intelligence to support CX practitioners creating their customer experience strategies.

These 2019 predictions are based on primary research and in-depth conversations with customer experience leaders. They show the natural evolution of CX as many of these take our 2018 predictions to their next level.The trends we highlight have been selected using guidance from a base of 200 customer experience professionals.

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Confirmit Team
By Confirmit Team
12/18/2018

In this video, Michelle Vivilecchia of Envigo discusses her advice to companies just getting started with a Customer Experience program. She focuses on the importance of being able to rally the troops to ensure they can spread the vision to all employees to ensure everyone is on board. She also reminds people that it is vital to have a consistent and frequent flow of information, from customer feedback to details of action taken, to demonstrate impact.

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Confirmit Team
By Confirmit Team
12/18/2018

With Confirmit CRM Connector for Microsoft Dynamics,you can optimize all your customer interactions throughout the customer lifecycle, by integrating Confirmit Horizons directly with your Microsoft Dynamics environment.

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Confirmit Team
By Confirmit Team
12/18/2018

Bupa Global provides customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or abroad.

Working closely with Confirmit, Bupa Global has built a solution that enables;

  • A clear, single view of all ongoing customer surveys
  • One-click access to customized interactive dashboards
  • Easy-to-read dashboards tailored to suit business requirements
  • Access to live customer comments and text analytics
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