CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Beth Magee
By Beth Magee
09/19/2017

This year, to celebrate CX Day on October 3rd, we’re running a countdown where we share some of our favorite customer stories to help inspire us all in our day-to-day Customer Experience activities.

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Shelly Chandler
By Shelly Chandler
09/14/2017

Choosing a career in customer experience (CX) is not for those uncomfortable with gray space. You don’t always have the clear, binary results of the “big four” professions—medicine, accounting, law and engineering.

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Phil Durand
By Phil Durand
09/14/2017
Bruce Temkin
Bruce Temkin

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it? 

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Beth Magee
By Beth Magee
09/12/2017

Our countdown to CX Day 2017 continues. Last week, we shared a case study about one of our most successful clients, RS Components who are doing some seriously impressive things with a large, multi-lingual, multi-country CX program. If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new.

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Shelly Chandler
By Shelly Chandler
09/06/2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? Many in the field are absolutely committed to the profession and to the mission of improving customer and employee experience. But from a career perspective, where has it gotten them?

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Beth Magee
By Beth Magee
09/05/2017

It’s less than a month until the fifth annual CX Day, organized by the Customer Experience Professionals Association (CXPA). Once again, Confirmit is delighted to be a sponsor of what has become a real highlight of the Customer Experience calendar. 

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Ann Westerman
By Ann Westerman
08/23/2017

Recently I was speaking with one of our clients in the pharmaceutical industry about her company’s call center and some of the challenges she has collecting data from that function. Together we brainstormed a few ways that her call center can collect useful data to create a positive impact on customer experience, messaging, positioning and product awareness, and adoption.

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Phil Durand
By Phil Durand
08/10/2017

We talk about a lot of things in the crazy, mixed up world of Customer Experience. Satisfaction. Recommendation. Easiness. We also talk about trust, but I don’t see it as a metric as often as the others. But, how do you design a customer experience that creates trust? Maintains what you’ve already got? Or builds more of it?

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Phil Durand
By Phil Durand
08/10/2017

Voice of the Customer dashboards are an excellent tool for sharing customer feedback and driving organizational improvements. Effectively designed dashboards help everyone in your organization understand and navigate CX data. Unfortunately, it can be challenging to decide what to include, what not to include, and how to organize it all effectively. 

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holly demuro
By holly demuro
07/26/2017

Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights.

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