CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
12/11/2019

As a CX professional, how do you feel about the future as we head into 2020? Excited about an investment boost, some new hires, and being able to improve your ROI further?

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Phil Durand
By Phil Durand
12/02/2019

Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’. I can’t remember who said it. I could use Google to find out. It may even have been me during one of my more catty moments.

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Confirmit Team
By Confirmit Team
11/20/2019

This Customer Experience industry research is based on one of the most comprehensive global surveys of over 800 CX practitioners, and was carried out by Confirmit. The report summarizes the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets.

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Kimmo Parkki
By Kimmo Parkki
11/19/2019

Employee Experience (EX) is the new kid on the block, and organizations, both consultancies and enterprises, are trying to get to grips with it. What does it actually mean? 

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Howard L. Lax, PhD
By Howard L. Lax, PhD
11/15/2019

Customer relationships very much are premised on a quid pro quo between a company and its customers. That is, the customer/company relationship is an exchange of values, something for something.

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Laura Button
By Laura Button
10/28/2019

With so many interactions, channels, touchpoints, devices and stages in a customer lifecycle where do we begin to map out the entire customer journey? 

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Dina Otero
By Dina Otero
10/24/2019

Earlier in the month, we held our 6th Annual Insurance Summit at MetLife Stadium, home of the NFL teams New York Giants and New York Jets. We truly had a blast this year where the overall theme was revolutionizing the insurance experience.

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Confirmit Team
By Confirmit Team
09/23/2019

The 2019 ACE Award Winners’ Showcase celebrates the success stories from companies who accomplish outstanding achievement in Customer Experience. The companies featured in the book are using the Voice of the Customer to make better business decisions that deliver better business outcomes; increased revenue, reduced costs, and company-wide culture change. GSK, LexisNexis, Mars Inc., Wyndham Destinations Asia Pacific and Virgin Money are just a few of the award-winning case studies that will inspire you to turn customer experience into a serious force for business change.

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Carolyn Hall
By Carolyn Hall
09/19/2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association (CXPA), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession.

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Confirmit Team
By Confirmit Team
09/15/2019

Sitting behind a computer crunching numbers, identifying trends, finding insights – it can be hard to remember that those numbers represent the thoughts and opinions of real people. Those people, their opinions, and thoughts, however, are extremely important to your research.

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