CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/29/2020

Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot understand or take action on those insights.

 

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Confirmit Team
By Confirmit Team
01/17/2020

Everyone is sick of surveys - and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Be honest, are your surveys really driving change? Exactly. CX teams need to step away from the survey and seek our new means of survival. 

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Confirmit Team
By Confirmit Team
01/17/2020

Customer experience is at a crossroads. For years it has been hailed as the silver bullet. The approach that will overcome product and price homogeneity and create meaningful differentiation that drives loyalty. And, in theory, that’s all still the case. 

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Confirmit Team
By Confirmit Team
01/16/2020

In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives and use insight to make better decisions that drive business change.

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Confirmit Team
By Confirmit Team
01/16/2020

RS Components initiated a strategic VoC program with Confirmit to capture customer insight that it could use to improve the customer experience across the organization. 

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Confirmit Team
By Confirmit Team
01/15/2020

As a Market Researcher, Customer Experience (CX), or insight professional, you are continually striving to understand consumer behavior and to deliver insights that motivate your stakeholders to drive actions. Time and again video is the answer to helping enrich those insights. Watch this webinar for a practical advice to using the latest video intelligence capabilities to deliver value across your customer experience and research projects.

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Confirmit Team
By Confirmit Team
01/15/2020

PennyMac is a top US mortgage lender with a commitment to delivering an outstanding customer experience to its clients. In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The company’s approach doesn’t focus simply on measuring reality, it deals in changing it – with fantastic results across the business. 

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Confirmit Team
By Confirmit Team
01/15/2020

PennyMac is a top US mortgage lender with a commitment to delivering an outstanding customer experience to its clients. In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The company’s approach doesn’t focus simply on measuring reality, it deals in changing it – with fantastic results across the business. 

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Confirmit Team
By Confirmit Team
01/15/2020

What makes Bupa Global’s customer experience program a success? In this short video interview, Dean Arcan, CX Leader at the company talks about what he’s most proud of in their award-winning program, and offers guidance for companies just getting started on their Voice of the Customer journey. 

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Confirmit Team
By Confirmit Team
01/10/2020

On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits. Numerous studies support the validity of this statement, which has by now been proven time and time again in various industries. Making an ROI-based business case can appear daunting, but with the right tools and methodology the steps become clear, and the rewards within reach.

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