CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
04/07/2020

Ever struggled to understand the difference between CX and CS? How can Customer Success add value to your organization’s overall Customer Experience approach?

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Confirmit Team
By Confirmit Team
04/02/2020

The world of Customer Experience (CX) is rapidly evolving. Keeping up with the latest best practices or industry tips can be a challenge! Perhaps you wonder, what are other CX leaders doing? And what are CX experts saying?

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Confirmit Team
By Confirmit Team
03/26/2020

Right now, everyone is feeling their way through each day trying to support family, friends, their communities, and their organizations. Things are changing fast and yesterday’s certainties are today’s unknowns.

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Vandy Hamidi and Holly Carter
By Vandy Hamidi and Holly Carter
03/25/2020

The rise of Covid-19 and the necessity for social distancing has left many of us in a situation where we need to navigate uncharted territory – business security in our home offices.

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Laura Button
By Laura Button
03/24/2020

We’re extending the ACE Awards deadline again - the new date to put in your diary is Tuesday 31st March. 

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Brad Linville and Mark Ratekin
By Brad Linville and Mark Ratekin
03/23/2020

I think we all can agree these are trying times. While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis.

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Dina Otero
By Dina Otero
03/20/2020

Covid-19 is changing our communities and the way people work and live. Working from home is new to many people – at least for more than the occasional day - but there are ways to stay productive and overcome cabin fever.

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Confirmit Team
By Confirmit Team
03/19/2020

Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations. This made sense in years past, when firms could focus on a single source of advantage — such as growing faster or being more efficient. But shifting trends in the market mean that Customer Insight pros at B2B and B2B2C firms need high levels of analytics competency on both sides of the house. Accordingly, firms can make use of all available data while circumventing internal data silos, and provide insights to the right people at the right time in order to drive action that will positively impact the business.

 

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Henning Hansen
By Henning Hansen
03/18/2020

An update to our customers, partners and the wider Confirmit community.

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