CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Andrew Slutter
By Andrew Slutter
04/17/2018

As CX has become more critical, progressive businesses are realizing it is everyone’s job to focus on tracking and improving the customer experience.

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Confirmit Team
By Confirmit Team
04/13/2018

To support our customers’ needs for survey translation services, Confirmit has partnered with Language Intelligence, a leader in language services, translation, localization, language learning, and interpreting. Download the fact sheet to learn more.

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ACE Awards Team
By ACE Awards Team
04/06/2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in this special B2B edition of the ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.
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Confirmit Team
By Confirmit Team
04/06/2018

To support our customers’ needs for sophisticated, omni-channel feedback collection, Confirmit has partnered with PinPoint Research, a leader in Voice Based Research™. Together Confirmit and PinPoint Research deliver a seamless IVR and automatic transcription research (speech-to-text) research experience, enabling you to create and deploy surveys immediately following customer care events. Download the fact sheet to learn more.

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Confirmit Team
By Confirmit Team
04/05/2018

We've worked with insurance companies for 20 years. We know your business and we know how to help you grow it! To that end, we’ve put together an infographic with our top tips for for turning challenges into opportunities leveraging  Voice of the Customer.

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Confirmit Team
By Confirmit Team
04/04/2018

Be The Match® connects patients with their donor match for a life-saving marrow or umbilical cord blood transplant. Be The Match provides patients and their families one-on-one support, education, and guidance before, during and after transplant. As a company that fosters a culture of continuous improvement, Be The Match views feedback as a critical component to their overall business success, making Confirmit the ideal partner for growing their donor experience needs.

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Confirmit Team
By Confirmit Team
04/04/2018

In this whitepaper, we provide 7 steps to help you build a clear model for a successful Customer Experience program.

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Malkit Kaur
By Malkit Kaur
03/20/2018

Last week I joined several of the Confirmit team at a new event organized by our friends at Engage Customer, The CX Marketing Summit 2018

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Carolyn Hall
By Carolyn Hall
03/14/2018

Thinking of entering the ACE Awards but not sure where to start? Fear not, help is at hand! Here are our top tips on getting your submission ship-shape and ready for our fearsome judges

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Confirmit Team
By Confirmit Team
03/09/2018

To ensure maximum data security and guarantee your staff has access to the functionality they need, Confirmit Horizons is designed with a powerful array of user roles and permissions. First, it is important to understand that access to system modules and features is provided in accordance with your Company’s Confirmit Contract, which governs your software licensing. As such, your users will only have any access to modules and features that are enabled according to your Confirmit contract, regardless of all other factors.

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