CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
12/12/2018

In this short video interview, Rosie Ayoub, Norstat talks about how technology will play a key role in the future of the Market Research industry. She notes that MR has always been good at adapting technology from other industries to enhance the research process – and expects to see more of the same.

“Whatever the client needs, Confirmit will be able to handle it”.

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Confirmit Team
By Confirmit Team
12/05/2018

In this video, James Elliott, Bupa Global talks about winning a 2018 Confirmit ACE (Achievement in Customer Excellence Award) Award. He highlights the importance of Voice of the Customer to the company, and talks about why being recognized as a Customer Experience leader was a powerful motivator to his team. 

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Confirmit Team
By Confirmit Team
12/05/2018

In this video Claire Sporton, SVP Customer Experience Innovation at Confirmit provides key advice on getting started with a Voice of the Customer program. She looks at the importance of ensuring that a program is able to deliver richer insights, drive smarter decisions and enable faster actions. She also highlight the differences between CX in B2B and B2C companies.

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Confirmit Team
By Confirmit Team
12/05/2018

In this video, Barbara Lincoln, Director Customer Integration & Satisfaction at Erie Insurance, talks about the highlights of the Voice of the Customer program at ERIE. She also discusses the key advice she would offer someone starting a Customer Experience program, and her experience of working with Confirmit. 

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Confirmit Team
By Confirmit Team
11/19/2018

In this video, Peter Haslett of Realeyes talks to Confirmit about his views about the future of the Market Research industry and how he feels technology will shape the new world. He highlights the role of the webcam in enabling researchers and brands to interact with people, and how he feels passive data collection will become mainstream.

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Confirmit Team
By Confirmit Team
11/08/2018

In this video, Graeme Lawrence of Market Research experts, Join the Dots, talks to Confirmit about his view on the future of MR, including the importance of moving from an asking to a listening industry and the introduction of video as a data collection channel. He also talks about his experience of working with the Confirmit Horizons platform.

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Confirmit Team
By Confirmit Team
11/08/2018

In this video, Ellie Osborne of award-winning Market Research agency, Join the Dots, talks to Confirmit about the importance of innovation in the future of MR. She discusses the role of integration and how the ability to bring together a range of different methodologies enables business to garner new insights.

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Confirmit Team
By Confirmit Team
11/08/2018

Philadelphia Insurance's Voice of the Customer program takes a focused approach to gathering customer feedback. PHLY uses feedback to identify areas for process and service improvements and build relationships with customers. It also provides positive feedback to reward and recognize employees doing a great job. 

In this video, Seth Hall, SVP Customer Service at Philadelphia Insurance, talks about the highlights of the Voice of the Customer program at PHLY. He also discusses the key advice for companies getting started with a Customer Experience program, and his experience of working with Confirmit over many years. 

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Holly Carter
By Holly Carter
06/27/2018

Every day, 2.5 quintillion bytes of data are created. Despite this wealth of data, business leaders continue to complain that they don’t have the insights they need and demand more than ever before from Market Research organizations. They want game-changing insights in real time. According to Confirmit, this should be viewed as an opportunity for Market Researchers, rather than a threat. With the right tools, they can automate and streamline their processes while providing their clients with high-quality research in a clear and easily understandable format that drives action and business results.

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Confirmit Team
By Confirmit Team
05/16/2018

In this video, filmed during  a live presentation. Martin Dewhurst of Hall & Partners talks about the rise in digital content such as pictures and video, and the impact that has on Market Research agencies. He also highlights how the advent of social has provided the ability for researchers to better understand consumers, but warns that the ease with which we can collate millions of pieces of content can create an illusion of effectiveness. 

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