CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/16/2020

In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives and use insight to make better decisions that drive business change.

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Confirmit Team
By Confirmit Team
01/15/2020

What makes Bupa Global’s customer experience program a success? In this short video interview, Dean Arcan, CX Leader at the company talks about what he’s most proud of in their award-winning program, and offers guidance for companies just getting started on their Voice of the Customer journey. 

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Confirmit Team
By Confirmit Team
10/15/2019

In this employee experience video, Nick Thompson from Engage provides advice for HR teams who need to improve their employee engagement program. 

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Confirmit Team
By Confirmit Team
09/09/2019

What are the biggest challenges in setting up an Employee Engagement program? Find out in this short video interview with EX specialist, Mike Frantl of Engage. 

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Confirmit Team
By Confirmit Team
09/07/2019

In this short video, Stephanie Coleman, Director of Client Loyalty at Sodexo discusses how she and her team have been able to keep their Customer Experience program evolving – and delivering results – for over a decade. She highlights the importance of having a clear vision and strategy from the wider business, and explains how empowering people to make decisions is fundamental to their approach.

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Confirmit Team
By Confirmit Team
09/07/2019

In this short video, Alison Bornstein of UL provides her expert guidance for businesses getting started with a customer experience program. She also discusses the impact of the customer advocacy activity at the company, and highlights the importance of running an effectively closed loop process in a highly regulated market.

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09/02/2019

In this video, Terry DuVarney, First VP Loan Administration at PennyMac talks about the impact of the customer experience program that she and her team have developed. Terry highlights the importance of building strong internal relationships with stakeholders around the business in order to drive change. PennyMac’s executive team are huge supporters of listening to the Voice of the Customer, and Terry describes how that has impacted the rest of the organization, resulting in a double win in the 2019 Confirmit ACE Awards. 

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Confirmit Team
By Confirmit Team
08/08/2019

Confirmit helps businesses listen to employees, analyze data, and take action on the feedback. Our platform empowers companies to translate valuable data into insights that can be used to enhance the employee experience and ultimately drive business growth.

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Confirmit Team
By Confirmit Team
08/08/2019

The customer experience (CX) is imperative for a company to remain competitive. Unfortunately, many companies do not realize that formalizing a CX program can have a much further reaching impact. 

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Confirmit Team
By Confirmit Team
08/08/2019

Confirm helps Researchers identify richer insights for their clients. Our innovative solutions help you work faster, provide more accurate data, and produce strategic insights.

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