What's it like to work with Confirmit? Hear from clients around the world about their experiences of us as a partner.
A huge amount of incredible insight is hidden in customer comments. In this video Ryan Denny of Bupa Global explains how text analytics has added a new dimension to the customer experience program.
Market Research may be facing challenges, but George Zdanowicz believed there are still plenty of opportunities for MR firms to use their core skills to drive growth. Clients may want insight faster than ever before, but they still need to get to the bottom of critical business challenges.
How do you deliver a success customer experience program that impacts the bottom line? In this short video, Patrick Scurrah from Wyndham Destinations shares his experience of running an award-winning Voice of the Customer program that transcends departmental silos and ensures Wyndham delivers on its service promise to customers.
In this video, Donna Kempster of Computacenter provides her advice on getting started with a customer experience program. She highlights the importance of using a phased approach and using a vendor who can deliver on the vision. Donna also talks about the success of text analytics in their program, explaining how they have been able to develop a solid text analytics taxonomy that now delivers an 87% accuracy rate.
How can retailers build a flexible, effective customer experience program? In this short video, Andy Dingwall of Kingfisher talks about the impact of the Voice of the Customer across their business. Insights about the customer experience are shared across the business, from contact center agents to store managers, to help them make decisions about the way they serve customers.
In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives and use insight to make better decisions that drive business change.
What makes Bupa Global’s customer experience program a success? In this short video interview, Dean Arcan, CX Leader at the company talks about what he’s most proud of in their award-winning program, and offers guidance for companies just getting started on their Voice of the Customer journey.
In this employee experience video, Nick Thompson from Engage provides advice for HR teams who need to improve their employee engagement program.
What are the biggest challenges in setting up an Employee Engagement program? Find out in this short video interview with EX specialist, Mike Frantl of Engage.