CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
10/15/2019

In this employee experience video, Nick Thompson from Engage provides advice for HR teams who need to improve their employee engagement program. 

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Confirmit Team
By Confirmit Team
09/09/2019

What are the biggest challenges in setting up an Employee Engagement program? Find out in this short video interview with EX specialist, Mike Frantl of Engage. 

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09/02/2019

In this video, Terry DuVarney, First VP Loan Administration at PennyMac talks about the impact of the customer experience program that she and her team have developed. Terry highlights the importance of building strong internal relationships with stakeholders around the business in order to drive change. PennyMac’s executive team are huge supporters of listening to the Voice of the Customer, and Terry describes how that has impacted the rest of the organization, resulting in a double win in the 2019 Confirmit ACE Awards. 

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Confirmit Team
By Confirmit Team
08/08/2019

Confirmit helps businesses listen to employees, analyze data, and take action on the feedback. Our platform empowers companies to translate valuable data into insights that can be used to enhance the employee experience and ultimately drive business growth.

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Confirmit Team
By Confirmit Team
08/08/2019

The customer experience (CX) is imperative for a company to remain competitive. Unfortunately, many companies do not realize that formalizing a CX program can have a much further reaching impact. 

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Confirmit Team
By Confirmit Team
08/08/2019

Confirm helps Researchers identify richer insights for their clients. Our innovative solutions help you work faster, provide more accurate data, and produce strategic insights.

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Confirmit Team
By Confirmit Team
06/03/2019

Confirmit's Digital Feedback Solution helps you collect website exit intent feedback from your visitors. A survey appears on the screen when exit intent is detected, catching the visitor’s attention, and collecting the feedback from your customers.

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Confirmit Team
By Confirmit Team
04/02/2019

In this short video, Sarah Day, Senior Director, Customer Experience at Asurion gives her advice on getting the most from a VoC program and talks about the impact of Voice of the Customer at Asurion. She also talks about her experience of working with Confirmit, making use of the CX consulting and the Voice of the Customer platform to get the best possible results and drive business change.

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Confirmit Team
By Confirmit Team
03/20/2019

In this short testimonial video, Peter Wild, Software Development Director at ANSYS, talks about the impact of the Customer Experience program at the company, and highlights the importance of working across functions. He also talks about his experience of working with Confirmit and of winning a Confirmit ACE Award.

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Confirmit Team
By Confirmit Team
12/18/2018

In this video, Matthew Powell of B2B international talks about the role of artificial intelligence (AI) on the future of the MR industry. He stressed that while AI will better enable creativity in research programs, and help them deliver faster insights, it will not replace crucial person-to-person interactions. He believes that face-to-face interviews and telephone interviews are vital to enabling deep insight.

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