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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
05/15/2020

What's it like to work with Confirmit? Hear from clients around the world about their experiences of us as a partner.

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Confirmit Team
By Confirmit Team
02/01/2020

A huge amount of incredible insight is hidden in customer comments. In this video Ryan Denny of Bupa Global explains how text analytics has added a new dimension to the customer experience program. 

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Confirmit Team
By Confirmit Team
01/24/2020

Market Research may be facing challenges, but George Zdanowicz believed there are still plenty of opportunities for MR firms to use their core skills to drive growth. Clients may want insight faster than ever before, but they still need to get to the bottom of critical business challenges. 

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Confirmit Team
By Confirmit Team
01/24/2020

How do you deliver a success customer experience program that impacts the bottom line? In this short video, Patrick Scurrah from Wyndham Destinations shares his experience of running an award-winning Voice of the Customer program that transcends departmental silos and ensures Wyndham delivers on its service promise to customers. 

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Confirmit Team
By Confirmit Team
01/24/2020

In this video, Donna Kempster of Computacenter provides her advice on getting started with a customer experience program. She highlights the importance of using a phased approach and using a vendor who can deliver on the vision. Donna also talks about the success of text analytics in their program, explaining how they have been able to develop a solid text analytics taxonomy that now delivers an 87% accuracy rate.

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Confirmit Team
By Confirmit Team
01/24/2020

How can retailers build a flexible, effective customer experience program? In this short video, Andy Dingwall of Kingfisher talks about the impact of the Voice of the Customer across their business. Insights about the customer experience are shared across the business, from contact center agents to store managers, to help them make decisions about the way they serve customers.  

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Confirmit Team
By Confirmit Team
01/16/2020

In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives and use insight to make better decisions that drive business change.

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Confirmit Team
By Confirmit Team
01/15/2020

What makes Bupa Global’s customer experience program a success? In this short video interview, Dean Arcan, CX Leader at the company talks about what he’s most proud of in their award-winning program, and offers guidance for companies just getting started on their Voice of the Customer journey. 

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Confirmit Team
By Confirmit Team
10/15/2019

In this employee experience video, Nick Thompson from Engage provides advice for HR teams who need to improve their employee engagement program. 

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Confirmit Team
By Confirmit Team
09/09/2019

What are the biggest challenges in setting up an Employee Engagement program? Find out in this short video interview with EX specialist, Mike Frantl of Engage. 

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