CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


257
Laura Button
By Laura Button
09/21/2021

We're delighted to announce the launch of the Forsta AIR Awards, now open to all Forsta brand clients!

Read More

Andrew Farries
By Andrew Farries
08/16/2021

I was recently contacted by someone asking for some advice around how to drive ownership around poor customer experiences. I am sure a number of you have faced similar situations at some level at some stage. Indeed, it is almost a rite of passage for any CX professional. That is to say, until you’ve convinced someone to own a customer experience problem, you’ve not properly earned your CX stripes.

Read More

Confirmit Team
By Confirmit Team
07/29/2020

We’ve had lots of questions from customers, so if you need answers or reassurance that you’re on the right track the AIR Awards team is here to help

Read More

By
04/20/2020
The global raise of COVID-19 has many businesses struggling and confused on what steps to take to minimize the economic impact. Market Researchers need to think about the pros and cons of continuing surveys at this time.
Read More

By
03/23/2020

I think we all can agree these are trying times. While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis.

Read More

Phil Durand
By Phil Durand
02/28/2020

In honor of Confirmit’s ACE Awards, Phil Durand, one of this year's Judges, runs through his tricks, tips and pitfalls to avoid when writing a submission. 

Read More

Laura Button
By Laura Button
02/12/2020

With more and more top-quality submissions pouring in each year, how can you make yours stand out? 

Read More

Confirmit Team
By Confirmit Team
12/06/2018

Customer Success can be defined as an organization’s approach to ensuring their products and/or services can deliver the right business outcomes for their customers.

Read More

Confirmit Team
By Confirmit Team
10/19/2018

Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. But this trend is changing, especially given the rise of subscription-based business models.

Read More

Confirmit Team
By Confirmit Team
09/25/2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. behavioral, purchase history), and take action in order to improve the customer experience.

Read More

  PREVIOUS  |  PAGE OF 2  |  NEXT