CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/27/2018

Confirmit helps businesses operationalize the Voice of the Customer to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Customer Experience and Employee Engagement programs. Confirmit’s solutions enable companies to run Customer Experience programs that increase revenue, reduce costs and promote culture change.

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Confirmit Team
By Confirmit Team
01/05/2018

Confirmit CAPI and Confirmit AskMe are mobile Apps that enable leading enterprises and Market Research agencies to capture in-the-moment feedback from respondents regardless of their location, providing unbeatable insights into their experiences.

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Confirmit Team
By Confirmit Team
12/01/2017

Facts International is an MR agency that prides itself on using innovative techniques to deliver insight to customers. When it became clear that providing tailored solutions was critical to future success, the team began to look for a solution that could deliver.

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Confirmit Team
By Confirmit Team
12/01/2017

While designing just about any voice of the customer survey, many debate the right placement of their key customer satisfaction questions such as “Overall Satisfaction with the Company” (or OSAT) and “Willingness to Recommend”.  Some place these key questions at the beginning of their customer feedback surveys, while others lean towards placing these types of questions at the end. 

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Confirmit Team
By Confirmit Team
11/14/2017

When your company has a support call center, how do you ensure that the service delivered by representatives consistently meets corporate standards and drives high customer satisfaction? An ideal solution for monitoring the support experience is to introduce a satisfaction survey to collect customer feedback.

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Confirmit Team
By Confirmit Team
11/08/2017

Significance difference testing is a statistical test performed to evaluate the difference between two measurements. Let’s say we fielded a survey last year, and received an NPS* of 34. This year, we ran the same survey, and received an NPS of 38. This looks good in our reporting, and our executives will be pleased.

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Confirmit Team
By Confirmit Team
11/06/2017

The primary mission of any contact center is to retain customers, through each and every interaction. Call resolution, and more importantly, First Call Resolution (FCR) are the keys to meeting this goal. The true judge of these two metrics is – and can only be – the customer, not the contact center.

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Paul Quinn
By Paul Quinn
10/26/2017

It’s been over six months since we launched the much-anticipated Survey Designer, our slinky new interface for creating surveys for Market Research, Customer Experience and employee engagement programs.

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Confirmit Team
By Confirmit Team
10/24/2017

One of the United States’ largest retail brands has nearly 700 stores and is the leading provider of content, digital media and education products. With a vast product offering and an array of store locations, it struggled to capture and analyze customer support feedback.

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Confirmit Team
By Confirmit Team
10/07/2017

Taking the first steps towards an effective VoC program is crucial to delivering tangible results to the wider business. Without the right groundwork, it’s easy for a VoC team to become bogged down in detail, while failing to take into account the big picture and the end results.

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