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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit Genius™ provides text and social analytics to enable you to find the hidden nuggets of insight within free-form text, such as survey verbatims, social media and contact center records.

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Confirmit Team
By Confirmit Team
05/30/2018

Confirmit CATI is the most advanced telephone interviewing platform in the world, and has been built on 25 years of CATI experience. You can carry out Market Research and Voice of the Customer programs on the telephone, and manage all of the processes involved in telephone research. It also allows you to develop multi-channel programs by integrating telephone-based research with web, email, mobile, paper and face-to-face feedback.

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Confirmit Team
By Confirmit Team
05/30/2018

The opportunities to expand the functionality of Confirmit is almost limitless. Download this guide to find out how you can get even more from the platform.

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Carolyn Hall
By Carolyn Hall
03/07/2018

I’ll be honest. I love the ACE Awards. In the six years I’ve been running the program it really has been brilliant to work with clients to help share their stories.

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Confirmit Team
By Confirmit Team
01/27/2018

Confirmit helps businesses operationalize the Voice of the Customer to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Customer Experience and Employee Engagement programs. Confirmit’s solutions enable companies to run Customer Experience programs that increase revenue, reduce costs and promote culture change.

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Confirmit Team
By Confirmit Team
01/27/2018

The Market Research software you use has a direct impact on the quality, accuracy, and relevance of the insights you deliver. The Confirmit Horizons software platform is an end-to-end solution that enables you to manage each and every step of the survey lifecycle, from multi-mode survey creation and deployment to panel management and data collection, data processing, online reporting, analysis, and alerting.

 

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Confirmit Team
By Confirmit Team
01/05/2018

Confirmit CAPI and Confirmit AskMe are mobile Apps that enable leading enterprises and Market Research agencies to capture in-the-moment feedback from respondents regardless of their location, providing unbeatable insights into their experiences.

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Confirmit Team
By Confirmit Team
12/01/2017

Facts International is an MR agency that prides itself on using innovative techniques to deliver insight to customers. When it became clear that providing tailored solutions was critical to future success, the team began to look for a solution that could deliver.

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Confirmit Team
By Confirmit Team
12/01/2017

While designing just about any voice of the customer survey, many debate the right placement of their key customer satisfaction questions such as “Overall Satisfaction with the Company” (or OSAT) and “Willingness to Recommend”.  Some place these key questions at the beginning of their customer feedback surveys, while others lean towards placing these types of questions at the end. 

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Confirmit Team
By Confirmit Team
11/14/2017

When your company has a support call center, how do you ensure that the service delivered by representatives consistently meets corporate standards and drives high customer satisfaction? An ideal solution for monitoring the support experience is to introduce a satisfaction survey to collect customer feedback.

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