CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Paul Quinn
By Paul Quinn
11/19/2018

In most of the conversations I have with clients these days, it takes about five minutes before the word “digital” makes an appearance. To help make sure that our clients can make the most of this opportunity, we’ve just made some enhancements to our digital feedback capabilities.

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Confirmit Team
By Confirmit Team
11/13/2018

Your Voice of the Customer program must deliver actionable insight that drives business change. It must also provide clear guidance on the priorities for that change to ensure that your organization delivers outstanding customer experiences.

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Confirmit Team
By Confirmit Team
11/12/2018

Confirmit’s solutions for 360 feedback are built on Confirmit Horizons, the world’s leading software for Voice of the Customer, Voice of the Employee, and Market Research. We cover every question type imaginable, and provide the ability to build – and adapt to – the most sophisticated company hierarchies. As your company evolves, your 360 program can match your pace, and our hybrid approach means that you can run the entire program yourself, or take advantage of expert consulting if you need to.

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Confirmit Team
By Confirmit Team
10/24/2018

Confirmit CAPI (Computer Assisted Personal Interviewing) is a module of Confirmit Horizons, an end-to-end solution that enables you to manage each and every step of the survey lifecycle, from multi-mode survey creation and deployment to panel management, data processing, online reporting, analysis, and alerting.

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Confirmit Team
By Confirmit Team
10/07/2018

Data Management is the art of bringing different forms of data together and working with them to achieve your end results. Confirmit’s Data Management solutions enable you to centralize all your data into a single, secure location and then automate many of the subsequent processes you need to carry out.

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Confirmit Team
By Confirmit Team
07/27/2018

Learn the 5 key stages to building a successful Voice of the Customer program that will drive business change, deliver ROI and create competitive advantage.

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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit Genius™ provides text and social analytics to enable you to find the hidden nuggets of insight within free-form text, such as survey verbatims, social media and contact center records.

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Confirmit Team
By Confirmit Team
05/30/2018

Confirmit CATI is the most advanced telephone interviewing platform in the world, and has been built on 25 years of CATI experience. You can carry out Market Research and Voice of the Customer programs on the telephone, and manage all of the processes involved in telephone research. It also allows you to develop multi-channel programs by integrating telephone-based research with web, email, mobile, paper and face-to-face feedback.

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Confirmit Team
By Confirmit Team
05/30/2018

The opportunities to expand the functionality of Confirmit is almost limitless. Download this guide to find out how you can get even more from the platform.

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Carolyn Hall
By Carolyn Hall
03/07/2018

I’ll be honest. I love the ACE Awards. In the six years I’ve been running the program it really has been brilliant to work with clients to help share their stories.

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