CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/26/2021

Confirmit Genius is an automated service that compiles, analyzes, and makes sense of unstructured data so you can understand how customers, employees, and the market think and feel at scale. Our advanced and fully automated text analytics service uses the latest AI and machine learning technologies to find topics and patterns in free-form text helping you draw meaning from your data.

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Confirmit Team
By Confirmit Team
01/01/2021

The opportunities to expand the functionality of Confirmit is almost limitless. Download this guide to find out how you can get even more from the platform.

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Holly Carter
By Holly Carter
09/25/2020

So, the other day I heard the craziest rumor ever and I have to talk to you about it! This is a little gossipy and I don’t want to call anyone out, so the person who said this shall remain nameless. But…

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Diego Casaravilla
By Diego Casaravilla
07/16/2020

In September 2019, Fine Research a consultancy firm specialized in Healthcare Online and Qual data collection in LatAm, began an unprecedented study in the region of challenges in the medical profession. With the start of the pandemic, Fine Research decided to start a series of projects on COVID-19. 

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By
07/02/2020

Confirmit has, once again, successfully completed a “System and Organization Controls” - SOC 2 Type II examination for our Confirmit Horizons SaaS and Cloud offerings. 

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Confirmit Team
By Confirmit Team
04/03/2020

Confirmit's Victoria Goodwin chats with Mike Page, CEO at Phebi to talk through the key benefits of voice enabling survey questions, emotion detection, and future exciting innovation.

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By
02/11/2020

You often hear from Confirmit about the innovative new features we’re continually delivering to our clients to help them achieve their goals.

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Paul Quinn
By Paul Quinn
11/19/2018

In most of the conversations I have with clients these days, it takes about five minutes before the word “digital” makes an appearance. To help make sure that our clients can make the most of this opportunity, we’ve just made some enhancements to our digital feedback capabilities.

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Confirmit Team
By Confirmit Team
11/13/2018

Your Voice of the Customer program must deliver actionable insight that drives business change. It must also provide clear guidance on the priorities for that change to ensure that your organization delivers outstanding customer experiences.

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Confirmit Team
By Confirmit Team
11/12/2018

Confirmit’s solutions for 360 feedback are built on Confirmit Horizons, the world’s leading software for Voice of the Customer, Voice of the Employee, and Market Research. We cover every question type imaginable, and provide the ability to build – and adapt to – the most sophisticated company hierarchies. As your company evolves, your 360 program can match your pace, and our hybrid approach means that you can run the entire program yourself, or take advantage of expert consulting if you need to.

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