CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Paul Quinn
By Paul Quinn
10/26/2017

It’s been over six months since we launched the much-anticipated Survey Designer, our slinky new interface for creating surveys for Market Research, Customer Experience and employee engagement programs.

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Confirmit Team
By Confirmit Team
08/30/2016

There’s a lot of talk about the Internet of Things (IoT) at the moment. As tech gets smaller and smarter, so grows the network of physical objects that communicate and interact with the external environment, logging data about almost anything and everything.

What does that mean for insight?

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Holly Carter
By Holly Carter
08/26/2016

When it comes to reporting, analysis and driving action, I think it’s safe to say, we’ve got it covered! Confirmit’s comprehensive reporting and action suite, including ReportalTM, Active Dashboards, Instant Analytics, Discovery Analytics, and Action Management, provides organizations with access to everything they need.

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Confirmit Team
By Confirmit Team
07/06/2016

As we’ve just released version 20 of Confirmit Horizons, it seems a good time to draw a breath and reflect on the significance of this release.

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Confirmit Team
By Confirmit Team
05/26/2016

Confirmit Open Exchange is a new interactive webinar series for our customers to exchange information and ideas with my Product Management team about the current and future capabilities of our software.

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Confirmit Team
By Confirmit Team
05/17/2016

One of the hottest areas of technology development in Market Research right now is facial and emotion recognition.

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Carolyn Hall
By Carolyn Hall
04/18/2016

I’ve been involved in the Voice of the Customer and customer experience industry for close to a decade now, and to be honest, I can’t quite believe I’m writing this blog in 2016. Because I thought we KNEW this. I thought we were DONE with this. By “this” I mean the interminably long post-transaction surveys which leave the customer rolling their eyes and probably swearing a bit.

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Paul Watts
By Paul Watts
03/16/2016

Confirmit announces the latest addition to our reporting family - a new ad-hoc analysis tool, Discovery Analytics.

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Confirmit Team
By Confirmit Team
02/25/2016

Anyone with experience running employee engagement surveys in large organizations knows that one of the main challenges is getting the organizational hierarchy structure set up correctly. Confirmit has made some major upgrades to our Hierarchy Management capabilities that seeks streamline this historically cumbersome process.

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Sarah Simon
By Sarah Simon
12/18/2015

Abby Wambach, US soccer legend, played her final game on 16th December 2015. For fans of the sport, especially here in the USA, watching Ms. Wambach leave the field one last time was an emotional moment.

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