CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Ken Østreng
By Ken Østreng
01/03/2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. 

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Confirmit Team
By Confirmit Team
12/12/2018

In this short video interview, Rosie Ayoub, Norstat talks about how technology will play a key role in the future of the Market Research industry. She notes that MR has always been good at adapting technology from other industries to enhance the research process – and expects to see more of the same.

“Whatever the client needs, Confirmit will be able to handle it”.

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Confirmit Team
By Confirmit Team
12/06/2018

Confirmit Flex Extensions are tools that help you get more out of the Confirmit platform, serving as pre-built apps that allow Confirmit users to extend Confirmit Horizons’ functionality. 

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Confirmit Team
By Confirmit Team
12/06/2018

Global, full-service Market Research firm B2B International has grown in size every year since its inception in 1998. Its success lies in its decision to specialise in the business-to-business market and its proven ability to conduct strategic yet practical B2B research that delivers genuine, relevant insights and actions for its clients. The company has used the Confirmit Horizons platform to develop a unique win/loss product that gives clients a clear understanding of their sales process - and how they can improve.

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Confirmit Team
By Confirmit Team
12/05/2018

Confirmit helps businesses listen, analyze, and act on social media feedback from employees, consumers, and the wider market so you can get Richer insights to support Smarter decisions and take action Faster.

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Confirmit Team
By Confirmit Team
11/20/2018

In this webinar, Jason Bryce, Confirmit’s Technical Solutions Consultant, will discuss Confirmit's Dynamic Open Text technology and reveal the groundbreaking results of our research on the success of using automation to improve open text survey responses.

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Confirmit Team
By Confirmit Team
11/19/2018

In this video, Peter Haslett of Realeyes talks to Confirmit about his views about the future of the Market Research industry and how he feels technology will shape the new world. He highlights the role of the webcam in enabling researchers and brands to interact with people, and how he feels passive data collection will become mainstream.

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Paul Quinn
By Paul Quinn
11/19/2018

In most of the conversations I have with clients these days, it takes about five minutes before the word “digital” makes an appearance. To help make sure that our clients can make the most of this opportunity, we’ve just made some enhancements to our digital feedback capabilities.

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Confirmit Team
By Confirmit Team
11/08/2018

In this video, Graeme Lawrence of Market Research experts, Join the Dots, talks to Confirmit about his view on the future of MR, including the importance of moving from an asking to a listening industry and the introduction of video as a data collection channel. He also talks about his experience of working with the Confirmit Horizons platform.

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Confirmit Team
By Confirmit Team
11/08/2018

In this video, Ellie Osborne of award-winning Market Research agency, Join the Dots, talks to Confirmit about the importance of innovation in the future of MR. She discusses the role of integration and how the ability to bring together a range of different methodologies enables business to garner new insights.

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