CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/17/2018

The NPD team is realistic – and proactive – about the challenges with getting consumers to complete surveys and to keep those that do engaged throughout the process. After breaking into the online research arena a decade ago with the creation of online panels, the company has used Confirmit Horizons to ensure they are able to meet their clients’ ever-growing needs.

In this case study, you’ll learn how NPD Group has been able to work closely with Confirmit to drive their business forward and work more effectively and efficiently than ever before.

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Holly Carter
By Holly Carter
01/16/2018

Market Research clients are demanding research faster than ever before as they struggle to keep up with consumer and market changes.

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Confirmit Team
By Confirmit Team
01/10/2018

In this eBook you will learn how you can implement real-time, interactive data visualizations and reporting that provides your clients with high-quality research that drives business results.

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Confirmit Team
By Confirmit Team
01/10/2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

In this eBook you'll get a tour of Confirmit Horizons mobile capabilities.

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Confirmit Team
By Confirmit Team
01/10/2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Download the factsheet to learn more.

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Confirmit Team
By Confirmit Team
01/10/2018

NPD Group is realistic – and proactive – about the challenges with getting consumers to complete surveys and to keep those that do, engaged throughout the process. After breaking into the online research arena a decade ago with the creation of online panels, the company has used Confirmit Horizons to ensure they are able to meet their clients’ ever-growing needs.

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Confirmit Team
By Confirmit Team
01/10/2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong influencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Confirmit Action Management automates that process.

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Confirmit Team
By Confirmit Team
01/10/2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

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Holly Carter
By Holly Carter
11/16/2017

From searching new ways to fight diseases to managing government regulations to flawed consumer perceptions, it can often seem as though pharmaceutical, life sciences, and medical device companies face more challenges than any other industry. 

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Paul Quinn
By Paul Quinn
10/26/2017

It’s been over six months since we launched the much-anticipated Survey Designer, our slinky new interface for creating surveys for Market Research, Customer Experience and employee engagement programs.

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