CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
11/01/2019

Confirmit’s experts are constantly collecting feedback, watching trends, and monitoring tech evolution so we can help you get ahead of market changes that will impact the success of your research business. As we approach 2020, we’ve prepared our predictions for the near future of Market Research.

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Victoria Goodwin
By Victoria Goodwin
10/23/2019

With increasing pressure on Market Researchers to show quick top-level insights, efficiency is everything, and while the industry is rightly focused on speed, quality shouldn’t be sacrificed in its favor.

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Beth Magee
By Beth Magee
10/02/2019

Last week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform. 

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Confirmit Team
By Confirmit Team
09/15/2019

Sitting behind a computer crunching numbers, identifying trends, finding insights – it can be hard to remember that those numbers represent the thoughts and opinions of real people. Those people, their opinions, and thoughts, however, are extremely important to your research.

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Jason Mallia
By Jason Mallia
09/12/2019

For those of you that follow our events, you’ll know that we’ve had a bit of a rock star theme going on this year. The Confirmit team has hosted fantastic events in New York and London already – and now it’s Sydney’s turn to step into the spotlight.

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Holly Carter
By Holly Carter
09/07/2019

Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. While this technology is extremely valuable, researchers and CX pros often have a lot of questions about it: how it’s implemented, how it can be used to streamline their efforts, how accurate the analysis is, how customizable/configurable it is, and how it will impact their business.

In this webinar, we’re bringing together a panel of text analytics experts including, Jason Bryce, Lauren Azulay, and Alison Bushell, to answer the challenging questions about text analytics technology.

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Vandy Hamidi
By Vandy Hamidi
08/16/2019

For some, security is not the most thrilling of subjects, but at Confirmit, we obsess over it. That’s why we are extremely pleased to be able to say that Confirmit has, once again, successfully completed a “System and Organization Controls” - SOC 2 Type II examination.

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Confirmit Team
By Confirmit Team
08/08/2019

Confirm helps Researchers identify richer insights for their clients. Our innovative solutions help you work faster, provide more accurate data, and produce strategic insights.

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Confirmit Team
By Confirmit Team
08/01/2019

For researchers and insights teams, it’s not news that clients’ expectations are growing, seemingly by the day. Traditional Market Researchers whether in-house or within agencies are under immense pressure to deliver their results faster and cheaper. The good news of course is that automation and AI help enormously with this. The less good news is that this help fuels even greater demand for immediate insights.

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Confirmit Team
By Confirmit Team
07/31/2019

As humans we have a tendency of forgetting a lot of details as time goes by. Though these details are rarely important enough for consumers to remember, businesses rely on information like this to support their decisions.  So as researchers, what can we do to guarantee we get all the information we need without losing important details to poor memories. The answer is simple, ask questions In-the-Moment!

 

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