CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
06/26/2018

63% of market researchers believe that the MR industry will be impacted by more disruption in the coming years. Technology has opened the door to myriad possibilities that can help you be the disrupter!

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Confirmit Team
By Confirmit Team
06/22/2018

To help you develop the most successful VoC program possible, Confirmit and MyCustomer joined forces to conduct research that will serve as a benchmark for VoC program planning and implementation. This infographic summarizes some of the key findings.

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Confirmit Team
By Confirmit Team
06/11/2018

Customers of financial services have much higher expectations of service and how companies should deliver it. They want financial organisations to use the data they’ve collected to make their lives easier. They want financial services that remember where their conversations left off if they switch between agents, bank branches or channels. They want a service that is quick, easy and solves their problem as quickly as possible.

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Confirmit Team
By Confirmit Team
06/11/2018

Customers’ power is consolidating with improved access to information and an ever widening choice of goods and services. Customers expect their voices to be heard and responded quickly. As a result, customers have become more demaning and may are more sceptical about the ability of companies to keep their promises as well as listening to their needs. If you don’t listen, the customers simply go to a company that listens to them.

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Confirmit Team
By Confirmit Team
06/05/2018

Choosing the right metrics to measure your VoC program success can be a big challenge. Learn about the most common and useful VoC metrics in this handy infographic.

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Confirmit Team
By Confirmit Team
05/16/2018

In this infographic we address a number of the critical elements of creating and managing a Voice of the Customer program.

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Confirmit Team
By Confirmit Team
05/16/2018

Check out this infographic to learn how the most successful programs prioritize organizational improvements based on customer feedback.

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Confirmit Team
By Confirmit Team
05/16/2018

Retailers have unique business needs.  If you want to secure a significant  return on investment from your VoC program, you need to tailor it to your business. Check out this infographic to learn how you can tailor your Voice of the Customer to your unique business needs.

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Confirmit Team
By Confirmit Team
04/05/2018

We've worked with insurance companies for 20 years. We know your business and we know how to help you grow it! To that end, we’ve put together an infographic with our top tips for for turning challenges into opportunities leveraging  Voice of the Customer.

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Carolyn Hall
By Carolyn Hall
10/30/2017

Halloween is a time when the spookiest, scariest ghouls come out to play. While we hide behind the couch waiting for them to go away, we’ve been considering some of the terrifying Customer Experience horrors we’ve heard about over the years.

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