CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


258
Confirmit Team
By Confirmit Team
02/20/2020

The latest research carried out by Confirmit shows how to create a differentiated program that delivers results. Download this infographic to find your path out of the CX slump.

Read More

Confirmit Team
By Confirmit Team
01/17/2020

By itself, data is just a horde of zombies. Stupid, overwhelming and inclined to destroy brains. Confirmit's Halloween infographic provides five ways to inject life into data and turn insight into business intelligence. 

Read More

Confirmit Team
By Confirmit Team
01/17/2020

8 Top Tips for Great Survey Experience (and LOTS of responses!). This infographic explains how responsive define contributes to a better survey experience. 

Read More

Confirmit Team
By Confirmit Team
01/10/2020

On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits. Numerous studies support the validity of this statement, which has by now been proven time and time again in various industries. Making an ROI-based business case can appear daunting, but with the right tools and methodology the steps become clear, and the rewards within reach.

Read More

Confirmit Team
By Confirmit Team
02/27/2019

This clear and concise infographic is designed to help you visualize the 5 habits of highly successful CX professionals, based on the State of CX research carried out by Confirmit and Engage Business Media. We hope it enables you get a snapshot on what you should focus on in order to grow your program - and your career - to great heights.

Read More

Confirmit Team
By Confirmit Team
06/26/2018

63% of market researchers believe that the MR industry will be impacted by more disruption in the coming years. Technology has opened the door to myriad possibilities that can help you be the disrupter!

Read More

Confirmit Team
By Confirmit Team
06/22/2018

To help you develop the most successful VoC program possible, Confirmit and MyCustomer joined forces to conduct research that will serve as a benchmark for VoC program planning and implementation. This infographic summarizes some of the key findings.

Read More

Confirmit Team
By Confirmit Team
06/11/2018

Customers of financial services have much higher expectations of service and how companies should deliver it. They want financial organisations to use the data they’ve collected to make their lives easier. They want financial services that remember where their conversations left off if they switch between agents, bank branches or channels. They want a service that is quick, easy and solves their problem as quickly as possible.

Read More

Confirmit Team
By Confirmit Team
06/11/2018

Customers’ power is consolidating with improved access to information and an ever widening choice of goods and services. Customers expect their voices to be heard and responded quickly. As a result, customers have become more demaning and may are more sceptical about the ability of companies to keep their promises as well as listening to their needs. If you don’t listen, the customers simply go to a company that listens to them.

Read More

Confirmit Team
By Confirmit Team
06/05/2018

Choosing the right metrics to measure your VoC program success can be a big challenge. Learn about the most common and useful VoC metrics in this handy infographic.

Read More

  PREVIOUS  |  PAGE OF 2  |  NEXT  

Subscribe to Our Newsletter