CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
02/22/2021

CONFIRMIT CAPI ENABLES YOU TO:
Author once, deploy to all channels providing a streamlined approach to global data collection. Support a distributed field force allowing thousands of devices to be dispersed infield. Simplify your approach:centralize control and integrate data collection and reporting. 

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Confirmit Team
By Confirmit Team
02/22/2021

A successful Customer Experience (CX) program drives business results. Those results include improved word-of-mouth advertising, stronger brand reputation, greater share of the customer’s wallet, long term customer retention, and so much more. All this equates to an ROI businesses can depend on for growth, right? Well, yes, if you can demonstrate that your CX program is successful, but for many companies that’s a big ‘IF’.

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Confirmit Team
By Confirmit Team
02/22/2021

Time and again, businesses establish powerful Voice of the Customer (VoC) programs but fail to take action on the
results. While collecting feedback from customers is important, insights without taking action will get you nowhere fast.

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Confirmit Team
By Confirmit Team
02/22/2021

Create an organizational culture focused on reducing revenue risk. Proactively address the customer issues that have the biggest impact on your goals. Leverage a streamlined, easy-to-use workflow. Drive organization-wide engagement in your CX program. Empower staff at all levels to improve the customer experience.

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Confirmit Team
By Confirmit Team
01/22/2020

The annual Customer Experience Predictions report helps CX practitioners plan ahead as they position their businesses to exceed the ever-changing expectations of their customers.

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Confirmit Team
By Confirmit Team
01/17/2020

Everyone is sick of surveys - and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Be honest, are your surveys really driving change? Exactly. CX teams need to step away from the survey and seek our new means of survival. 

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Confirmit Team
By Confirmit Team
01/17/2020

Customer experience is at a crossroads. For years it has been hailed as the silver bullet. The approach that will overcome product and price homogeneity and create meaningful differentiation that drives loyalty. And, in theory, that’s all still the case. 

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Confirmit Team
By Confirmit Team
01/09/2020

A Voice of the Customer (VoC) program can have a measurable financial impact for organizations by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. The Confirmit ROI calculator enables Customer Experience professionals to measure the potential benefits of implementing a VoC program in their organization. A flexible and comprehensive tool that models returns based upon specific business scenario, the ROI calculator evaluates improvements in metrics across five corporate departments, Marketing, Customer Service, Human Resources, Compliance, Finance/IT.

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Confirmit Team
By Confirmit Team
01/12/2019

Customer experience professionals always want to know more. It’s in our nature. What are customers thinking? What do they want more of? Did they like our staff? Were they disappointed? The list of questions can get out of hand quickly. With attention spans short and too many surveys for customers to respond to, we need to reign ourselves in a bit and look at what we already have right in front of our noses. 

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Confirmit Team
By Confirmit Team
12/21/2018

Customer feedback has long been used by organizations as a way of surfacing insights to help them refine and improve their support, services and products. But there is another similarly important source of insight also on the doorstep of organizations – their employees.

MyCustomer and Confirmit's new research report hones in on some key areas of Voice of the Employee programs and their link to CX.

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