CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
12/05/2018

Confirmit helps businesses listen, analyze, and act on social media feedback from employees, consumers, and the wider market so you can get Richer insights to support Smarter decisions and take action Faster.

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Confirmit Team
By Confirmit Team
12/05/2018

Accelerators are created with expert guidance provided by our implementation specialists and consulting team. The team works with you to identify your unique business needs, then uses the appropriate Accelerators to get you up and running fast! 

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Confirmit Team
By Confirmit Team
12/05/2018

A Customer Experience (CX) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong influencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast. Confirmit Action Planner offers a wealth of benefits that help you address customer experience issues. 

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Confirmit Team
By Confirmit Team
12/02/2018

Only 37% of Market Research buyers (corporations) expect research spending to increase. In this report, we will explore some exciting new technology that will help you stay on the cutting edge of innovation.

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Confirmit Team
By Confirmit Team
11/13/2018

Your Voice of the Customer program must deliver actionable insight that drives business change. It must also provide clear guidance on the priorities for that change to ensure that your organization delivers outstanding customer experiences.

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Confirmit Team
By Confirmit Team
11/12/2018

Confirmit’s solutions for 360 feedback are built on Confirmit Horizons, the world’s leading software for Voice of the Customer, Voice of the Employee, and Market Research. We cover every question type imaginable, and provide the ability to build – and adapt to – the most sophisticated company hierarchies. As your company evolves, your 360 program can match your pace, and our hybrid approach means that you can run the entire program yourself, or take advantage of expert consulting if you need to.

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Confirmit Team
By Confirmit Team
10/24/2018

Confirmit CAPI (Computer Assisted Personal Interviewing) is a module of Confirmit Horizons, an end-to-end solution that enables you to manage each and every step of the survey lifecycle, from multi-mode survey creation and deployment to panel management, data processing, online reporting, analysis, and alerting.

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Confirmit Team
By Confirmit Team
10/12/2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. 

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Confirmit Team
By Confirmit Team
10/07/2018

Data Management is the art of bringing different forms of data together and working with them to achieve your end results. Confirmit’s Data Management solutions enable you to centralize all your data into a single, secure location and then automate many of the subsequent processes you need to carry out.

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Confirmit Team
By Confirmit Team
07/27/2018

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

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