CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
04/12/2021

Easily Integrate Data Sources to Create Actionable, Visualized Stories

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Confirmit Team
By Confirmit Team
02/28/2021

Confirmit CAPI Features List

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Confirmit Team
By Confirmit Team
02/22/2021

Confirmit and Phebi's partnership - voice enabled research

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Confirmit Team
By Confirmit Team
02/22/2021

Confirmit was built by insight pros, for insight pros and provides a self-service technology that lets you unlock powerful insights and tell captivating stories. When you find that the “light-weight” products on the market just aren’t enough, Confirmit delivers configurability, depth, flexibility, and power. Our always-on visual insights engine is designed to support experienced, savvy, DIY insight pros with sophisticated needs so you can grow your business! 
 

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Confirmit Team
By Confirmit Team
02/22/2021

Information drives businesses. So, shouldn’t your most important information be readily available – even when you are on the go? Insight and Action from your Mobile Phone. 

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Confirmit Team
By Confirmit Team
02/22/2021

Confirmit Digital Feedback help you turn digital journeys into real-time insights. Your website and your company’s apps, can be a powerful source for collecting feedback

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Confirmit Team
By Confirmit Team
02/22/2021

Confirmit for CX - Making the Complex, Simple

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Confirmit Team
By Confirmit Team
02/22/2021

Customer Journey Mapping

The journeys on which your customers’ travel when engaging your organization often vary significantly, are rarely linear, and can be downright complex. Understanding those customer journeys is an extremely important part of any Customer Experience (CX) strategy. Journey maps serve as a diagnostic tool. They are an objective view of the experience your company is currently delivering to your customers. The primary purpose of the Customer Journey Map (CJM) is to discover what customers truly value in working with you—not just what
they complain about!

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Confirmit Team
By Confirmit Team
02/22/2021

Confirmit CRM Connector for Microsoft Dynamics - Optimizing Customer Interactions throughout the Customer Lifecycle

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Confirmit Team
By Confirmit Team
02/22/2021

Establishing and growing a mature Customer Experience (CX) program is not easy. Many companies’ CX programs struggle due to lack of executive support, incomplete CX strategies, stumbles in execution, and a lack of effective action planning. With many companies providing generalized advice, CX professionals must wade through conflicting “best practice” information to identify the right steps for their company’s unique situation.

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