CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
04/01/2019

Confirmit offers end-to-end solutions that help businesses collect Richer insights so they can make Smarter Decisions and take Action Faster using the world’s most secure, reliable, and scalable solutions for Customer Experience, Employee Engagement, and Market Research programs. While this is by no means a comprehensive list of all Confirmit’s capabilities, this document will provide a quick, high-level overview of Confirmit Horizons and all of its modules.

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Confirmit Team
By Confirmit Team
12/18/2018

With Confirmit CRM Connector for Microsoft Dynamics,you can optimize all your customer interactions throughout the customer lifecycle, by integrating Confirmit Horizons directly with your Microsoft Dynamics environment.

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Confirmit Team
By Confirmit Team
12/06/2018

Confirmit Flex Extensions are tools that help you get more out of the Confirmit platform, serving as pre-built apps that allow Confirmit users to extend Confirmit Horizons’ functionality. 

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Confirmit Team
By Confirmit Team
12/05/2018

For financial institutions, it’s crucial to create strong relationships with customers that promote loyalty and positive word-of-mouth. Confirmit Voices is a 5-stage customer engagement model that gives you the power to listen to the Voice of the Customer (and/or the Employee), integrate that voice with existing data to generate powerful insight, and take action that will deliver real business change. Download the factsheet to learn how Confirmit Voices can help your organization.

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Confirmit Team
By Confirmit Team
12/05/2018

Confirmit helps businesses listen, analyze, and act on social media feedback from employees, consumers, and the wider market so you can get Richer insights to support Smarter decisions and take action Faster.

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Confirmit Team
By Confirmit Team
12/05/2018

Accelerators are created with expert guidance provided by our implementation specialists and consulting team. The team works with you to identify your unique business needs, then uses the appropriate Accelerators to get you up and running fast! 

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Confirmit Team
By Confirmit Team
12/05/2018

A Customer Experience (CX) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong influencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast. Confirmit Action Planner offers a wealth of benefits that help you address customer experience issues. 

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Confirmit Team
By Confirmit Team
10/12/2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. 

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Confirmit Team
By Confirmit Team
07/27/2018

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit Genius™ provides text and social analytics to enable you to find the hidden nuggets of insight within free-form text, such as survey verbatims, social media and contact center records.

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