CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
02/17/2018

Confirmit Go provides a rich experience to executives and front line case managers using their mobiles to quickly identify and manage customer challenges. It’s backed by the power of Confirmit Horizons, the world’s leading technology for multichannel feedback and research. Download the factsheet to learn more.

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Confirmit Team
By Confirmit Team
01/10/2018

To support our customers’ need for a more efficient way to deliver respondent rewards, Confirmit has partnered with Virtual Incentives, a full-service platform and API technology that will allow you to deliver digital gift cards instantly. Download the factsheet to learn more. 

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Confirmit Team
By Confirmit Team
01/10/2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Download the factsheet to learn more.

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Confirmit Team
By Confirmit Team
01/10/2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

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Confirmit Team
By Confirmit Team
08/17/2017

Confirmit Horizons Version 22 is the current release of our award-winning software for Voice of the Customer, Voice of the Employee and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs. You can listen to what customers are saying across a range of different channels, analyze that information and assign actions appropriately to manage business change. Download the fact sheet to learn about the innovations delivered in this version.

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Confirmit Team
By Confirmit Team
07/19/2017

In customer feedback or research programs, most participants always have their mobile phone with them, so they can provide feedback at scale in a cost-effective way. This can happen even in situations when they would traditionally be considered “offline”, such as when there is no data connection due to poor signal strength or data roaming constraints.

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Confirmit Team
By Confirmit Team
07/08/2017

As Financial Services providers continue to experience increased competition and decreased differentiation, competitive advantage comes primarily from providing a positive customer experience. Read this fact sheet to understand how Confirmit Fast Track for Contact Centers can help customer service organizations in the Financial Services industry improve CX and rise to the challenge of performing as a strategic asset.

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Confirmit Team
By Confirmit Team
07/07/2017

As the insurance industry continues to experience downward pricing pressures, competitive advantage primarily comes from providing a positive customer experience and engaging customers on new levels. Download this fact sheet to learn how the features and benefits of Confirmit FastTrack for Contact Centers allows customer service centers within the insurance industry to rise to the challenge of performing as a strategic asset.

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Confirmit Team
By Confirmit Team
06/27/2017

For organizations that are looking to leverage the power of telephone interviewing but unable to supply their own staff or resources, Confirmit has an established partnership with The Bernett Group. 

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Confirmit Team
By Confirmit Team
06/13/2017

As the insurance industry continues to experience downward pricing pressures, competitive advantage primarily comes from providing a positive customer experience and engaging customers on new levels. Download this fact sheet to learn how the features and benefits of Confirmit FastTrack for Contact Centers allows customer service centers within the insurance industry to rise to the challenge of performing as a strategic asset.

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