CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
07/27/2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

In this eBook you'll get a tour of Confirmit Horizons mobile capabilities.

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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit provides businesses and researchers a powerful, end-to-end solution supporting the entire survey project life-cycle, from panel management and sampling to reporting and data visualization and all the analysis in between. In this eBook we’ll give you a taste of Confirmit Horizons survey capabilities, from design to delivery.

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Holly Carter
By Holly Carter
06/27/2018

Every day, 2.5 quintillion bytes of data are created. Despite this wealth of data, business leaders continue to complain that they don’t have the insights they need and demand more than ever before from Market Research organizations. They want game-changing insights in real time. According to Confirmit, this should be viewed as an opportunity for Market Researchers, rather than a threat. With the right tools, they can automate and streamline their processes while providing their clients with high-quality research in a clear and easily understandable format that drives action and business results.

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Confirmit Team
By Confirmit Team
06/06/2018

We have 20+ years’ experience working with top business-to-business (B2B) organizations all over the world. In this ebook, we’ll provide best practice tips and case studies that show you how our feedback programs can break down silos and drive business growth.

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Confirmit Team
By Confirmit Team
05/30/2018

The Voice of the Customer (VoC) definition describes VoC as the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Voice of the Customer programs aim to gather and analyze customer insights, and enable you to take action in order to improve customer experience (CX) and deliver positive business outcomes to your organization.

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Confirmit Team
By Confirmit Team
05/30/2018

The opportunities to expand the functionality of Confirmit is almost limitless. Download this guide to find out how you can get even more from the platform.

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Confirmit Team
By Confirmit Team
05/16/2018

In this eBook, we’ll provide an overview of the problems many companies face and show you how Confirmit’s Voice of the Customer programs are the solution to your business needs.

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Confirmit Team
By Confirmit Team
02/28/2018

Confirmit’s comprehensive reporting suite, including Reportal, Active Dashboards, Instant Analytics, Discovery Analytics, and Action Management provides organizations with access to everything they need for reporting, data visualization, dashboarding, and alerting. Check out our reporting ebook to learn more.

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Confirmit Team
By Confirmit Team
01/10/2018

There are five facets of maturity that lead to sustainable success in Voice of the Customer programs. Becoming “data driven” is the goal for all organizations today. So why do only 8% of businesses indicate that they use their data effectively enough to understand and address customer needs?

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Confirmit Team
By Confirmit Team
01/10/2018

In this eBook you will learn how you can implement real-time, interactive data visualizations and reporting that provides your clients with high-quality research that drives business results.

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