CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/01/2021

The opportunities to expand the functionality of Confirmit is almost limitless. Download this guide to find out how you can get even more from the platform.

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Confirmit Team
By Confirmit Team
11/17/2020

The 2020 ACE Award Winners’ Showcase celebrates companies for whom the customer and employee experience have become integral to their success, delivering better business outcomes; increased revenue, reduced costs, and company-wide culture change.

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Confirmit Team
By Confirmit Team
05/20/2019

Confirmit’s state-of-the-art technology and service offering helps life science companies improve revenue, reduce costs, and drive organizational improvements by providing the right information to the right people at the right time.

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Confirmit Team
By Confirmit Team
05/17/2019

This eBook showcases the results of research that was carried out late 2018 by Confirmit and Engage Business Media, gathering views from over 700 CX practitioners around the world to get a clear picture of the environment in which CX is operating.

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Confirmit Team
By Confirmit Team
05/17/2019

Wouldn’t it be lovely if your business had a crystal ball that would tell you what to do to improve the organization and what the future held? With that information, you could plan the most effective steps to drive revenue or beat out the competition.

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Confirmit Team
By Confirmit Team
07/27/2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

In this eBook you'll get a tour of Confirmit Horizons mobile capabilities.

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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit provides businesses and researchers a powerful, end-to-end solution supporting the entire survey project life-cycle, from panel management and sampling to reporting and data visualization and all the analysis in between. In this eBook we’ll give you a taste of Confirmit Horizons survey capabilities, from design to delivery.

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Confirmit Team
By Confirmit Team
07/08/2018

For business to consumer (B2C) organizations the customer experience can make or break your brand. Success therefore depends upon understanding where you are delighting – or failing – your customers, and making decisions to improve results. The most effective method to accomplish this is a Voice of the Customer (VoC) program that collects customer feedback to deliver meaningful and actionable insights.

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Holly Carter
By Holly Carter
06/27/2018

Every day, 2.5 quintillion bytes of data are created. Despite this wealth of data, business leaders continue to complain that they don’t have the insights they need and demand more than ever before from Market Research organizations. They want game-changing insights in real time. According to Confirmit, this should be viewed as an opportunity for Market Researchers, rather than a threat. With the right tools, they can automate and streamline their processes while providing their clients with high-quality research in a clear and easily understandable format that drives action and business results.

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Confirmit Team
By Confirmit Team
06/06/2018

We have 20+ years’ experience working with top business-to-business (B2B) organizations all over the world. In this ebook, we’ll provide best practice tips and case studies that show you how our feedback programs can break down silos and drive business growth.

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