CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/16/2020

In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives and use insight to make better decisions that drive business change.

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Confirmit Team
By Confirmit Team
01/16/2020

RS Components initiated a strategic VoC program with Confirmit to capture customer insight that it could use to improve the customer experience across the organization. 

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Confirmit Team
By Confirmit Team
01/16/2020

Mars saw an opportunity to place a focus on building talent within the company instead of hiring talent externally. To achieve this, the team decided to bring together functional learning and leadership principles to create a program that focused on building sales leadership talent – and partnered with Confirmit to understand the impact of the program. 

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Confirmit Team
By Confirmit Team
01/15/2020

As a Market Researcher, Customer Experience (CX), or insight professional, you are continually striving to understand consumer behavior and to deliver insights that motivate your stakeholders to drive actions. Time and again video is the answer to helping enrich those insights. Watch this webinar for a practical advice to using the latest video intelligence capabilities to deliver value across your customer experience and research projects.

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Confirmit Team
By Confirmit Team
01/15/2020

PennyMac is a top US mortgage lender with a commitment to delivering an outstanding customer experience to its clients. In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The company’s approach doesn’t focus simply on measuring reality, it deals in changing it – with fantastic results across the business. 

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Confirmit Team
By Confirmit Team
01/15/2020

PennyMac is a top US mortgage lender with a commitment to delivering an outstanding customer experience to its clients. In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The company’s approach doesn’t focus simply on measuring reality, it deals in changing it – with fantastic results across the business. 

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Confirmit Team
By Confirmit Team
01/15/2020

Fine Research is the largest independent fieldwork company in Latin America. In a recent study, Fine worked with Confirmit to run a 2-wave study of over 5,500 healthcare professionals across 18 countries to understand how well prepared each healthcare system was to confront natural disasters. Overall, the results from the survey were resoundingly clear – healthcare providers do not feel as though they are prepared or equipped to deal with natural disasters.

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Confirmit Team
By Confirmit Team
01/15/2020

What makes Bupa Global’s customer experience program a success? In this short video interview, Dean Arcan, CX Leader at the company talks about what he’s most proud of in their award-winning program, and offers guidance for companies just getting started on their Voice of the Customer journey. 

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Confirmit Team
By Confirmit Team
01/10/2020

On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits. Numerous studies support the validity of this statement, which has by now been proven time and time again in various industries. Making an ROI-based business case can appear daunting, but with the right tools and methodology the steps become clear, and the rewards within reach.

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Confirmit Team
By Confirmit Team
01/09/2020

A Voice of the Customer (VoC) program can have a measurable financial impact for organizations by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. The Confirmit ROI calculator enables Customer Experience professionals to measure the potential benefits of implementing a VoC program in their organization. A flexible and comprehensive tool that models returns based upon specific business scenario, the ROI calculator evaluates improvements in metrics across five corporate departments, Marketing, Customer Service, Human Resources, Compliance, Finance/IT.

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