CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
12/06/2018

This report is based on one of the most comprehensive global surveys of over 700 CX practitioners worldwide, and was carried out by Confirmit in partnership with Engage Business Media.

The report summarizes the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets. The results show that leaders share common attributes which are critical in driving CX success, increased investment and customer-centricity.

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Confirmit Team
By Confirmit Team
12/06/2018

Confirmit Flex Extensions are tools that help you get more out of the Confirmit platform, serving as pre-built apps that allow Confirmit users to extend Confirmit Horizons’ functionality. 

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Confirmit Team
By Confirmit Team
12/06/2018

Global, full-service Market Research firm B2B International has grown in size every year since its inception in 1998. Its success lies in its decision to specialise in the business-to-business market and its proven ability to conduct strategic yet practical B2B research that delivers genuine, relevant insights and actions for its clients. The company has used the Confirmit Horizons platform to develop a unique win/loss product that gives clients a clear understanding of their sales process - and how they can improve.

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Confirmit Team
By Confirmit Team
12/05/2018

In this video, James Elliot, Bupa Global talks about winning a 2018 Confirmit ACE (Achievement in Customer Excellence Award) Award. He highlights the importance of Voice of the Customer to the company, and talks about why being recognized as a Customer Experience leader was a powerful motivator to his team. 

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Confirmit Team
By Confirmit Team
12/05/2018

For financial institutions, it’s crucial to create strong relationships with customers that promote loyalty and positive word-of-mouth. Confirmit Voices is a 5-stage customer engagement model that gives you the power to listen to the Voice of the Customer (and/or the Employee), integrate that voice with existing data to generate powerful insight, and take action that will deliver real business change. Download the factsheet to learn how Confirmit Voices can help your organization.

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Confirmit Team
By Confirmit Team
12/05/2018

Confirmit helps businesses listen, analyze, and act on social media feedback from employees, consumers, and the wider market so you can get Richer insights to support Smarter decisions and take action Faster.

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Confirmit Team
By Confirmit Team
12/05/2018

Accelerators are created with expert guidance provided by our implementation specialists and consulting team. The team works with you to identify your unique business needs, then uses the appropriate Accelerators to get you up and running fast! 

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Confirmit Team
By Confirmit Team
12/05/2018

In this video Claire Sporton, SVP Customer Experience Innovation at Confirmit provides key advice on getting started with a Voice of the Customer program. She looks at the importance of ensuring that a program is able to deliver richer insights, drive smarter decisions and enable faster actions. She also highlight the differences between CX in B2B and B2C companies.

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Confirmit Team
By Confirmit Team
12/05/2018

In this video, Barbara Lincoln, Director Customer Integration & Satisfaction at Erie Insurance, talks about the highlights of the Voice of the Customer program at ERIE. She also discusses the key advice she would offer someone starting a Customer Experience program, and her experience of working with Confirmit. 

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Confirmit Team
By Confirmit Team
12/05/2018

A Customer Experience (CX) program is only valuable if you take action to improve the customer experience. And, considering that 74% of consumers identify word-of-mouth as a strong influencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast. Confirmit Action Planner offers a wealth of benefits that help you address customer experience issues. 

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