CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
02/01/2020

A huge amount of incredible insight is hidden in customer comments. In this video Ryan Denny of Bupa Global explains how text analytics has added a new dimension to the customer experience program. 

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Confirmit Team
By Confirmit Team
01/29/2020

Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot understand or take action on those insights.

 

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Confirmit Team
By Confirmit Team
01/24/2020

Market Research may be facing challenges, but George Zdanowicz believed there are still plenty of opportunities for MR firms to use their core skills to drive growth. Clients may want insight faster than ever before, but they still need to get to the bottom of critical business challenges. 

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Confirmit Team
By Confirmit Team
01/24/2020

How do you deliver a success customer experience program that impacts the bottom line? In this short video, Patrick Scurrah from Wyndham Destinations shares his experience of running an award-winning Voice of the Customer program that transcends departmental silos and ensures Wyndham delivers on its service promise to customers. 

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Confirmit Team
By Confirmit Team
01/24/2020

This factsheet explores the different deployment options available for our award-winning software. 

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Confirmit Team
By Confirmit Team
01/24/2020

In this video, Donna Kempster of Computacenter provides her advice on getting started with a customer experience program. She highlights the importance of using a phased approach and using a vendor who can deliver on the vision. Donna also talks about the success of text analytics in their program, explaining how they have been able to develop a solid text analytics taxonomy that now delivers an 87% accuracy rate.

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Confirmit Team
By Confirmit Team
01/24/2020

How can retailers build a flexible, effective customer experience program? In this short video, Andy Dingwall of Kingfisher talks about the impact of the Voice of the Customer across their business. Insights about the customer experience are shared across the business, from contact center agents to store managers, to help them make decisions about the way they serve customers.  

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Confirmit Team
By Confirmit Team
01/22/2020

The annual Customer Experience Predictions report helps CX practitioners plan ahead as they position their businesses to exceed the ever-changing expectations of their customers.

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Confirmit Team
By Confirmit Team
01/17/2020

Everyone is sick of surveys - and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Be honest, are your surveys really driving change? Exactly. CX teams need to step away from the survey and seek our new means of survival. 

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Confirmit Team
By Confirmit Team
01/17/2020

By itself, data is just a horde of zombies. Stupid, overwhelming and inclined to destroy brains. Confirmit's Halloween infographic provides five ways to inject life into data and turn insight into business intelligence. 

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