CX, VoE and MR Resources

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Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
04/19/2019
Capturing feedback from customers and taking action on individual cases is table-stakes these days. It’s a great improvement over the past, but today’s “one-click” world means customers expect more. So you need to do more. 
 
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Confirmit Team
By Confirmit Team
04/19/2019

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. In her latest book iGen, Dr. Jean Twenge’s suggests that Generation Z and many Millennials are defined as those who’ve spent their most of or their entire adolescence in the age of the smartphone.

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Confirmit Team
By Confirmit Team
04/16/2019

In hotly contested superannuation market, where members can switch funds as easily as swapping mobile phone providers, LGIAsuper recognized the opportunity to stand out as a caring organization renowned for dependability. For the company, it was critical that interactions with customers were recorded, listened to and acted on swiftly and effectively.

LGIAsuper looked for a partner who could meet all these criteria and enable its ‘Voice of the Customer’ program to evolve and grow over time. That partner was Confirmit.

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Confirmit Team
By Confirmit Team
04/02/2019

In this short video, Sarah Day, Senior Director, Customer Experience at Asurion gives her advice on getting the most from a VoC program and talks about the impact of Voice of the Customer at Asurion. She also talks about her experience of working with Confirmit, making use of the CX consulting and the Voice of the Customer platform to get the best possible results and drive business change.

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Confirmit Team
By Confirmit Team
04/01/2019

Confirmit offers end-to-end solutions that help businesses collect Richer insights so they can make Smarter Decisions and take Action Faster using the world’s most secure, reliable, and scalable solutions for Customer Experience, Employee Engagement, and Market Research programs. While this is by no means a comprehensive list of all Confirmit’s capabilities, this document will provide a quick, high-level overview of Confirmit Horizons and all of its modules.

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Confirmit Team
By Confirmit Team
03/20/2019

What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score as you do? Confirmit surveyed 700 customer experience professionals and we’ve crunched the numbers to reveal the five habits that underpin the most successful programs.

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Confirmit Team
By Confirmit Team
03/20/2019

In this short testimonial video, Peter Wild, Software Development Director at ANSYS, talks about the impact of the Customer Experience program at the company, and highlights the importance of working across functions. He also talks about his experience of working with Confirmit and of winning a Confirmit ACE Award.

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Confirmit Team
By Confirmit Team
03/03/2019

RBUP works to improve the quality of mental health services for children and youth in Eastern and Southern Norway. The organization combines the expertise of researchers and a research support team to develop data collection and feedback systems that drive innovation for education programs and services across the child welfare system, district services and schools.

RBUP has harnessed the comprehensive data collection and reporting capabilities of Confirmit Horizons to support its activities though research surveys and a Voice of the Customer program. 

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Confirmit Team
By Confirmit Team
02/27/2019

This clear and concise infographic is designed to help you visualize the 5 habits of highly successful CX professionals, based on the State of CX research carried out by Confirmit and Engage Business Media. We hope it enables you get a snapshot on what you should focus on in order to grow your program - and your career - to great heights.

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Confirmit Team
By Confirmit Team
02/27/2019

No company aiming for significant growth in the US can ignore the Hispanic market in their research. For most companies, research means reliable sample – in this case, Spanish speaking sample. Culturati Research identified this need and dedicated resources to building a best-in-class Hispanic panel.

To succeed, this Market Research business needed a technology partner who could deliver a more flexible, robust and sophisticated research platform. An in-depth review of the available options led Culturati to Confirmit.

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