CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Phil Durand
By Phil Durand
09/14/2017
Bruce Temkin
Bruce Temkin

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it? 

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Confirmit Team
By Confirmit Team
08/17/2017

Confirmit provides businesses and researchers a powerful, end-to-end solution supporting the entire survey project life-cycle, from panel management and sampling to reporting and data visualization and all the analysis in between. In this eBook we’ll give you a taste of Confirmit Horizons survey capabilities, from design to delivery.

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Confirmit Team
By Confirmit Team
08/17/2017

Confirmit Horizons Version 22 is the current release of our award-winning software for Voice of the Customer, Voice of the Employee and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs. You can listen to what customers are saying across a range of different channels, analyze that information and assign actions appropriately to manage business change. Download the fact sheet to learn about the innovations delivered in this version.

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Phil Durand
By Phil Durand
08/10/2017

Voice of the Customer dashboards are an excellent tool for sharing customer feedback and driving organizational improvements. Effectively designed dashboards help everyone in your organization understand and navigate CX data. Unfortunately, it can be challenging to decide what to include, what not to include, and how to organize it all effectively. 

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Miguel Ramos
By Miguel Ramos
07/27/2017

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010.

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Ovum
By Ovum
07/27/2017

How VoC/VoE and journey mapping were used to transform culture and the customer experience. This case study explains how Confirmit Horizons provides critical input into customer-experience improvement for RS Components, and the way in which RS drills down into customer journeys to improve the customer experience.

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holly demuro
By holly demuro
07/26/2017

Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights.

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holly demuro
By holly demuro
07/25/2017
Tim Barker
Tim Barker

Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition.

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Confirmit Team
By Confirmit Team
07/20/2017

AIG is a leading international insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer.

As part of their goal to institutionalize a focus on the end customer, AIG wanted to build a Voice of the Customer program that would identify service improvement opportunities and provide customer intelligence to support key projects.

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Confirmit Team
By Confirmit Team
07/19/2017

In customer feedback or research programs, most participants always have their mobile phone with them, so they can provide feedback at scale in a cost-effective way. This can happen even in situations when they would traditionally be considered “offline”, such as when there is no data connection due to poor signal strength or data roaming constraints.

 

 

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