CX, VoE and MR Resources

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Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
12/18/2018

Over the past few years, focus on Customer Experience and Voice of the Customer programs has increased dramatically. For many organizations, particularly those for whom product and price differentiation are challenging, Customer Experience (CX) has been touted as the silver bullet that will drive success. CX budgets have grown, Chief Customer Officers been recruited, and a seemingly endless stream of customer surveys deployed.

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Confirmit Team
By Confirmit Team
12/18/2018

In this video, Matthew Powell of B2B international talks about the role of artificial intelligence (AI) on the future of the MR industry. He stressed that while AI will better enable creativity in research programs, and help them deliver faster insights, it will not replace crucial person-to-person interactions. He believes that face-to-face interviews and telephone interviews are vital to enabling deep insight.

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Confirmit Team
By Confirmit Team
12/18/2018

This Customer Experience (CX) Predictions report, including insights from Confirmit, provides intelligence to support CX practitioners creating their customer experience strategies.

These 2019 predictions are based on primary research and in-depth conversations with customer experience leaders. They show the natural evolution of CX as many of these take our 2018 predictions to their next level.The trends we highlight have been selected using guidance from a base of 200 customer experience professionals.

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Confirmit Team
By Confirmit Team
12/18/2018

In this video, Michelle Vivilecchia of Envigo discusses her advice to companies just getting started with a Customer Experience program. She focuses on the importance of being able to rally the troops to ensure they can spread the vision to all employees to ensure everyone is on board. She also reminds people that it is vital to have a consistent and frequent flow of information, from customer feedback to details of action taken, to demonstrate impact.

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Confirmit Team
By Confirmit Team
12/18/2018

With Confirmit CRM Connector for Microsoft Dynamics,you can optimize all your customer interactions throughout the customer lifecycle, by integrating Confirmit Horizons directly with your Microsoft Dynamics environment.

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Confirmit Team
By Confirmit Team
12/18/2018

Bupa Global provides customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or abroad.

Working closely with Confirmit, Bupa Global has built a solution that enables;

  • A clear, single view of all ongoing customer surveys
  • One-click access to customized interactive dashboards
  • Easy-to-read dashboards tailored to suit business requirements
  • Access to live customer comments and text analytics
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Confirmit Team
By Confirmit Team
12/12/2018

In this short video interview, Rosie Ayoub, Norstat talks about how technology will play a key role in the future of the Market Research industry. She notes that MR has always been good at adapting technology from other industries to enhance the research process – and expects to see more of the same.

“Whatever the client needs, Confirmit will be able to handle it”.

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Confirmit Team
By Confirmit Team
12/06/2018

This report is based on one of the most comprehensive global surveys of over 700 CX practitioners worldwide, and was carried out by Confirmit in partnership with Engage Business Media.

The report summarizes the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets. The results show that leaders share common attributes which are critical in driving CX success, increased investment and customer-centricity.

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Confirmit Team
By Confirmit Team
12/06/2018

Confirmit Flex Extensions are tools that help you get more out of the Confirmit platform, serving as pre-built apps that allow Confirmit users to extend Confirmit Horizons’ functionality. 

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Confirmit Team
By Confirmit Team
12/06/2018

Global, full-service Market Research firm B2B International has grown in size every year since its inception in 1998. Its success lies in its decision to specialise in the business-to-business market and its proven ability to conduct strategic yet practical B2B research that delivers genuine, relevant insights and actions for its clients. The company has used the Confirmit Horizons platform to develop a unique win/loss product that gives clients a clear understanding of their sales process - and how they can improve.

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