CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
03/20/2019

What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score as you do? Confirmit surveyed 700 customer experience professionals and we’ve crunched the numbers to reveal the five habits that underpin the most successful programs.

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Confirmit Team
By Confirmit Team
03/20/2019

In this short testimonial video, Peter Wild, Software Development Director at ANSYS, talks about the impact of the Customer Experience program at the company, and highlights the importance of working across functions. He also talks about his experience of working with Confirmit and of winning a Confirmit ACE Award.

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Confirmit Team
By Confirmit Team
03/03/2019

RBUP works to improve the quality of mental health services for children and youth in Eastern and Southern Norway. The organization combines the expertise of researchers and a research support team to develop data collection and feedback systems that drive innovation for education programs and services across the child welfare system, district services and schools.

RBUP has harnessed the comprehensive data collection and reporting capabilities of Confirmit Horizons to support its activities though research surveys and a Voice of the Customer program. 

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Confirmit Team
By Confirmit Team
02/27/2019

This clear and concise infographic is designed to help you visualize the 5 habits of highly successful CX professionals, based on the State of CX research carried out by Confirmit and Engage Business Media. We hope it enables you get a snapshot on what you should focus on in order to grow your program - and your career - to great heights.

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Confirmit Team
By Confirmit Team
02/27/2019

No company aiming for significant growth in the US can ignore the Hispanic market in their research. For most companies, research means reliable sample – in this case, Spanish speaking sample. Culturati Research identified this need and dedicated resources to building a best-in-class Hispanic panel.

To succeed, this Market Research business needed a technology partner who could deliver a more flexible, robust and sophisticated research platform. An in-depth review of the available options led Culturati to Confirmit.

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Confirmit Team
By Confirmit Team
02/27/2019

Are you surprised that your CX program is not delivering the results you are expecting? Is it struggling to drive sustainable change? Despite the comprehensive feedback your program has collected. Despite the advanced analytics identifying the key drivers and priorities for action. Despite the provision of dashboards, reports and alerts communicating the need for change, why do our programs struggle to continue to deliver true business results, particularly after the first flush of ‘‘low hanging fruit’’? If this sounds familiar you are not alone.

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Confirmit Team
By Confirmit Team
02/10/2019

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts.

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Claire Sporton
By Claire Sporton
01/30/2019

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results. 

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Confirmit Team
By Confirmit Team
01/24/2019

In the recent report “Three Culture Practices For Long-Term Customer Centricity”, by Forrester Research, Inc., Analyst, Sam Stern breaks it down into simple terms we can all understand.

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Confirmit Team
By Confirmit Team
01/12/2019

Customer experience professionals always want to know more. It’s in our nature. What are customers thinking? What do they want more of? Did they like our staff? Were they disappointed? The list of questions can get out of hand quickly. With attention spans short and too many surveys for customers to respond to, we need to reign ourselves in a bit and look at what we already have right in front of our noses. 

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