CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


84
Confirmit Team
By Confirmit Team
12/11/2019

As a CX professional, how do you feel about the future as we head into 2020? Excited about an investment boost, some new hires, and being able to improve your ROI further?

Read More

Confirmit Team
By Confirmit Team
11/22/2019

Companies are starting to own their employee experience (EX) like never before. Finally, organizations are realizing that creating a great EX is the best strategy for driving a great customer experience (CX) and improving organizational performance.

Read More

Confirmit Team
By Confirmit Team
11/20/2019

This Customer Experience industry research is based on one of the most comprehensive global surveys of over 800 CX practitioners, and was carried out by Confirmit. The report summarizes the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets.

Read More

Confirmit Team
By Confirmit Team
11/15/2019

A focus on the Employee Experience (EX) can have significant benefits. You know this. But can you prove it? Really?

 

Read More

Confirmit Team
By Confirmit Team
11/01/2019

Confirmit’s experts are constantly collecting feedback, watching trends, and monitoring tech evolution so we can help you get ahead of market changes that will impact the success of your research business. As we approach 2020, we’ve prepared our predictions for the near future of Market Research.

Read More

Confirmit Team
By Confirmit Team
10/15/2019

In this employee experience video, Nick Thompson from Engage provides advice for HR teams who need to improve their employee engagement program. 

Read More

Confirmit Team
By Confirmit Team
09/23/2019

The 2019 ACE Award Winners’ Showcase celebrates the success stories from companies who accomplish outstanding achievement in Customer Experience. The companies featured in the book are using the Voice of the Customer to make better business decisions that deliver better business outcomes; increased revenue, reduced costs, and company-wide culture change. GSK, LexisNexis, Mars Inc., Wyndham Destinations Asia Pacific and Virgin Money are just a few of the award-winning case studies that will inspire you to turn customer experience into a serious force for business change.

Read More

Confirmit Team
By Confirmit Team
09/15/2019

Sitting behind a computer crunching numbers, identifying trends, finding insights – it can be hard to remember that those numbers represent the thoughts and opinions of real people. Those people, their opinions, and thoughts, however, are extremely important to your research.

Read More

Confirmit Team
By Confirmit Team
09/09/2019

What are the biggest challenges in setting up an Employee Engagement program? Find out in this short video interview with EX specialist, Mike Frantl of Engage. 

Read More

Holly Carter
By Holly Carter
09/07/2019

Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. While this technology is extremely valuable, researchers and CX pros often have a lot of questions about it: how it’s implemented, how it can be used to streamline their efforts, how accurate the analysis is, how customizable/configurable it is, and how it will impact their business.

In this webinar, we’re bringing together a panel of text analytics experts including, Jason Bryce, Lauren Azulay, and Alison Bushell, to answer the challenging questions about text analytics technology.

Read More

  PREVIOUS  |  PAGE OF 33  |  NEXT  

Subscribe to Our Newsletter