CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
08/16/2018

Analytics in general is about understanding data, deriving insights based on this data in order to achieve a specific purpose. When it comes to CX Analytics, this purpose is to understand customers better and the experience you as a brand deliver to these customers. When done right, CX Analytics empowers you to go beyond graphs and charts, and actually tell a story. The story that will convince the right people in your organization to do things differently, to advocate on behalf of the customer, and ultimately to drive better business results.

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Confirmit Team
By Confirmit Team
07/27/2018

Learn the 5 key stages to building a successful Voice of the Customer program that will drive business change, deliver ROI and create competitive advantage.

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Confirmit Team
By Confirmit Team
07/27/2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

In this eBook you'll get a tour of Confirmit Horizons mobile capabilities.

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Confirmit Team
By Confirmit Team
07/27/2018

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit provides businesses and researchers a powerful, end-to-end solution supporting the entire survey project life-cycle, from panel management and sampling to reporting and data visualization and all the analysis in between. In this eBook we’ll give you a taste of Confirmit Horizons survey capabilities, from design to delivery.

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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit Genius™ provides text and social analytics to enable you to find the hidden nuggets of insight within free-form text, such as survey verbatims, social media and contact center records.

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Confirmit Team
By Confirmit Team
07/27/2018

In this whitepaper, we provide 7 steps to help you build a clear model for a successful Customer Experience program.

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Confirmit Team
By Confirmit Team
07/25/2018

Confirmit’s Customer Journey Mapping (CJM) was developed for use by Confirmit clients who are either setting up a new Voice of the Customer (VoC) program or those seeking to refresh an existing VoC program by centering it on key moments that matter to the customer. Our consulting experts execute a CJM program proven to provide a comprehensive, yet efficient mapping program.

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Confirmit Team
By Confirmit Team
07/25/2018

Confirmit Compass is a proprietary consulting framework that provides a customized and strategic approach to helping you build and grow a Voice of the Customer (VoC) program, from early requirements and planning, all the way through to maximum program maturity.

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Confirmit Team
By Confirmit Team
07/24/2018

To help our clients drive change more effectively, Confirmit provides Action Planning Labs to help you direct your cross-functional teams’ efforts to drive organizational change based on CX feedback.

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