CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
03/19/2020

Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations.

This made sense in years past, when firms could focus on a single source of advantage — such as growing faster or being more efficient. But shifting trends in the market mean that Customer Insight pros at B2B and B2B2C firms need high levels of analytics competency on both sides of the house.

 

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Confirmit Team
By Confirmit Team
03/05/2020

Researchers today are under increasing pressure to deliver high-quality results to their clients faster than ever before to remain competitive. The challenge is high-quality takes time! To balance both speed and quality we need to go back to the basics and identify ways we can streamline our processes.

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Confirmit Team
By Confirmit Team
02/13/2020

It’s high time researchers and insights professionals shattered the old, tired perceptions that we’re data wranglers.

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Confirmit Team
By Confirmit Team
02/11/2020

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on. It’s time for a CX revolution.

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Confirmit Team
By Confirmit Team
02/01/2020

A huge amount of incredible insight is hidden in customer comments. In this video Ryan Denny of Bupa Global explains how text analytics has added a new dimension to the customer experience program. 

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Confirmit Team
By Confirmit Team
01/29/2020

Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot understand or take action on those insights.

 

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Confirmit Team
By Confirmit Team
01/24/2020

Market Research may be facing challenges, but George Zdanowicz believed there are still plenty of opportunities for MR firms to use their core skills to drive growth. Clients may want insight faster than ever before, but they still need to get to the bottom of critical business challenges. 

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Confirmit Team
By Confirmit Team
01/24/2020

How do you deliver a success customer experience program that impacts the bottom line? In this short video, Patrick Scurrah from Wyndham Destinations shares his experience of running an award-winning Voice of the Customer program that transcends departmental silos and ensures Wyndham delivers on its service promise to customers. 

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Confirmit Team
By Confirmit Team
01/24/2020

This factsheet explores the different deployment options available for our award-winning software. 

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Confirmit Team
By Confirmit Team
01/24/2020

In this video, Donna Kempster of Computacenter provides her advice on getting started with a customer experience program. She highlights the importance of using a phased approach and using a vendor who can deliver on the vision. Donna also talks about the success of text analytics in their program, explaining how they have been able to develop a solid text analytics taxonomy that now delivers an 87% accuracy rate.

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