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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Kyle Ferguson
By Kyle Ferguson
06/11/2020

After weeks of pretty strict lockdown in many countries around the world, restrictions are slowly beginning to lift.

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Edgars Dzenuska
By Edgars Dzenuska
06/08/2020

2020 ACE Award Winner Series: Visma Group

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Barry Gray
By Barry Gray
06/01/2020

2020 ACE Award Winner Series: Together with CX management partner W5, Bol Payment Acceptance conducted a complete review of their VoC program

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Mark Rice
By Mark Rice
05/18/2020

There’s no sugar-coating it. Things in the global aviation industry are tough going at the moment.

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Howard L. Lax, PhD
By Howard L. Lax, PhD
05/01/2020
Companies are scrambling like mad trying to figure out what to do with their two most important assets – customers and employees – in the face of the twin health and economic crises brought on by the COVID-19 pandemic.
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Holly Carter
By Holly Carter
04/30/2020
We knew the digital transformation was happening, but I don’t think anyone knew there would come a time when digital would become as important as it is right now.
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Holly Carter and Wale Omiyale
By Holly Carter and Wale Omiyale
04/20/2020
The global raise of COVID-19 has many businesses struggling and confused on what steps to take to minimize the economic impact. Market Researchers need to think about the pros and cons of continuing surveys at this time.
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Holly Carter
By Holly Carter
04/17/2020
This pandemic, the stay-at-home orders, and social distancing … It can be maddening. We’re social creatures. We’re all doing our best, but this is hard and I think our teams are suffering.
 
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Confirmit Team
By Confirmit Team
04/03/2020

Confirmit's Victoria Goodwin chats with Mike Page, CEO at Phebi to talk through the key benefits of voice enabling survey questions, emotion detection, and future exciting innovation.

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Vandy Hamidi and Holly Carter
By Vandy Hamidi and Holly Carter
03/25/2020

The rise of Covid-19 and the necessity for social distancing has left many of us in a situation where we need to navigate uncharted territory – business security in our home offices.

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