CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Carolyn Hall
By Carolyn Hall
02/13/2020

You might have seen the news by now Confirmit has been named a Leader in the just-launched report; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. 

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Laura Button
By Laura Button
02/12/2020

With more and more top-quality submissions pouring in each year, how can you make yours stand out? 

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Arnt Feruglio
By Arnt Feruglio
02/11/2020

You often hear from Confirmit about the innovative new features we’re continually delivering to our clients to help them achieve their goals.

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Laura Button
By Laura Button
02/06/2020

We’re celebrating the 15th anniversary of the ACE Awards this year. A lot has changed in the world of CX since the ACE Awards first launched in 2005.

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David Smith
By David Smith
01/28/2020

Confirmit recently held a dinner with insight agency leaders to discuss the future of the industry. David Smith supported the evening discussions and shares some of the themes around which the discussions took place.

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Dina Otero
By Dina Otero
01/27/2020

It’s the beginning of a new year, usually the time when we set unrealistic goals for ourselves that last a few weeks at best. I think we should do things differently this time around.

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Howard L. Lax, PhD
By Howard L. Lax, PhD
12/18/2019

No one said that delivering experiences that build enduring customer relationships is easy. Confirmit's Howard Lax shares how you can boost lasting bonds with your customers. 

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Phil Durand
By Phil Durand
12/02/2019

Someone once said, ‘don’t mistake your own enthusiasm for someone else caring’. I can’t remember who said it. I could use Google to find out. It may even have been me during one of my more catty moments.

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Kimmo Parkki
By Kimmo Parkki
11/19/2019

Employee Experience (EX) is the new kid on the block, and organizations, both consultancies and enterprises, are trying to get to grips with it. What does it actually mean? 

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Howard L. Lax, PhD
By Howard L. Lax, PhD
11/15/2019

Customer relationships very much are premised on a quid pro quo between a company and its customers. That is, the customer/company relationship is an exchange of values, something for something.

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