CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Beth Magee
By Beth Magee
03/06/2019

Have you ever thought about what makes a company outstanding? Is it the balance sheet? The CEO? The products offered?

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Carolyn Hall
By Carolyn Hall
02/26/2019

Ready to enter the ACE Awards but still have a few questions? You’ve come to the right place. Find out about the process, a few changes we’ve made this year, and a couple of tips to ensure you impress the judges. 

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Confirmit Team
By Confirmit Team
02/22/2019

These leadership quotes will help inspire you and your managers to become great leaders. They’ve certainly inspired us! 

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Carolyn Hall
By Carolyn Hall
02/21/2019

You may already know this, but the ACE Awards have been running for over a decade. As you might imagine, the quality and content of the submissions has changed dramatically – particularly over the past few years.

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Beth Magee
By Beth Magee
02/19/2019

On a recent business trip, after a long day, I decided to get a glass of wine to bring back to my room while catching up on emails. The good news is that the hotel had a store to purchase such essentials. The bad news was that they only offer bottles of wine that require a corkscrew… Let the fun begin!

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Phil Durand
By Phil Durand
02/14/2019

Now I know it’s all de rigueur in certain circles to bash Apple for any number of reasons, but please be assured this is not one of those moments.

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Shelly Chandler
By Shelly Chandler
02/12/2019

Having just returned from the first Rutgers CX Certification Program in New Brunswick, NJ, I have to say…I’m impressed. While I attended as an advisory board member, I was able to sit in on the second day of the four-day, on-site event.

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Carolyn Hall
By Carolyn Hall
02/08/2019

The time has come! The 2019 Confirmit ACE Awards are open and the judges are looking forward to cracking on with reviewing some submissions. 

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Claire Sporton
By Claire Sporton
02/07/2019

An exciting start to 2019! Confirmit has been named a Finalist in the Business Intelligence category in the 13th annual Stevie® Awards for Sales and Customer Service!

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Confirmit Team
By Confirmit Team
01/12/2019

Customer experience professionals always want to know more. It’s in our nature. What are customers thinking? What do they want more of? Did they like our staff? Were they disappointed? The list of questions can get out of hand quickly. With attention spans short and too many surveys for customers to respond to, we need to reign ourselves in a bit and look at what we already have right in front of our noses. 

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