With another B2B Summit behind us, this year’s event brought some of the best CX Rock Stars together and taught everyone in the room a very important lesson...There must be a pony!
Confirmit's Kimmo Parkki discusses barriers that HR need to overcome before investing in technology and how those barriers impact the idea of Continuous Listening.
This past week brought yet another one of our regional events, this time in Minneapolis, where we were able to bring together CX professionals from a variety of organizations and industries to learn from each other.
The Age of the Customer. Customer Obsession. Customer Centricity. Whatever you want to call it, we know that this day and age companies must deliver experiences that truly meet customers’ ever-increasing expectations.
Continuous listening is the new buzz word in the employee research world. There is a lot of talk around complementing or even replacing existing annual or bi-annual employee survey programs with more frequent and agile initiatives, such as pulse checks, always-on and life-cycle surveys. This is good news.
I’ve said it before and I’ll say it again, not even a Bomb Cyclone (aka really bad blizzard), could stop our recent CX Summit in Denver.
How many times this week have you been invited to provide feedback by a company from which you’ve recently purchased? There have been a few, haven’t there?
I’m close to hitting the six month mark of my time as a newly-minted Confirmite. It’s been an incredibly busy start to my time here and I thought I’d take a moment to introduce myself.
Last week we joined insights, research and marketing professionals from around the world at the Marketing Week Insights Show in London.
The deadline for the Confirmit ACE Awards is fast approaching and we’ve been inundated with requests for tips about what makes a winning submission.