With so many interactions, channels, touchpoints, devices and stages in a customer lifecycle where do we begin to map out the entire customer journey?
Earlier in the month, we held our 6th Annual Insurance Summit at MetLife Stadium, home of the NFL teams New York Giants and New York Jets. We truly had a blast this year where the overall theme was revolutionizing the insurance experience.
With increasing pressure on Market Researchers to show quick top-level insights, efficiency is everything, and while the industry is rightly focused on speed, quality shouldn’t be sacrificed in its favor.
Last week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform.
You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association (CXPA), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession.
When preparing for the Gartner ReimagineHR Conference, I started to ponder about the concept of Continuous Listening and different shapes and forms it seems to take.
I’m pleased to say that I have been selected as a judge for the UK Customer Experience Awards 2019 in the Use of Insight and Feedback category.
For those of you that follow our events, you’ll know that we’ve had a bit of a rock star theme going on this year. The Confirmit team has hosted fantastic events in New York and London already – and now it’s Sydney’s turn to step into the spotlight.
In this short video, Stephanie Coleman, Director of Client Loyalty at Sodexo discusses how she and her team have been able to keep their Customer Experience program evolving – and delivering results – for over a decade. She highlights the importance of having a clear vision and strategy from the wider business, and explains how empowering people to make decisions is fundamental to their approach.
In this short video, Alison Bornstein of UL provides her expert guidance for businesses getting started with a customer experience program. She also discusses the impact of the customer advocacy activity at the company, and highlights the importance of running an effectively closed loop process in a highly regulated market.