CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Laura Button
By Laura Button
10/28/2019

With so many interactions, channels, touchpoints, devices and stages in a customer lifecycle where do we begin to map out the entire customer journey? 

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Dina Otero
By Dina Otero
10/24/2019

Earlier in the month, we held our 6th Annual Insurance Summit at MetLife Stadium, home of the NFL teams New York Giants and New York Jets. We truly had a blast this year where the overall theme was revolutionizing the insurance experience.

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Victoria Goodwin
By Victoria Goodwin
10/23/2019

With increasing pressure on Market Researchers to show quick top-level insights, efficiency is everything, and while the industry is rightly focused on speed, quality shouldn’t be sacrificed in its favor.

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Beth Magee
By Beth Magee
10/02/2019

Last week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform. 

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Carolyn Hall
By Carolyn Hall
09/19/2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association (CXPA), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession.

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Kimmo Parkki
By Kimmo Parkki
09/16/2019

When preparing for the Gartner ReimagineHR Conference, I started to ponder about the concept of Continuous Listening and different shapes and forms it seems to take.

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Phil Durand
By Phil Durand
09/13/2019
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Jason Mallia
By Jason Mallia
09/12/2019

For those of you that follow our events, you’ll know that we’ve had a bit of a rock star theme going on this year. The Confirmit team has hosted fantastic events in New York and London already – and now it’s Sydney’s turn to step into the spotlight.

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Confirmit Team
By Confirmit Team
09/07/2019

In this short video, Stephanie Coleman, Director of Client Loyalty at Sodexo discusses how she and her team have been able to keep their Customer Experience program evolving – and delivering results – for over a decade. She highlights the importance of having a clear vision and strategy from the wider business, and explains how empowering people to make decisions is fundamental to their approach.

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Confirmit Team
By Confirmit Team
09/07/2019

In this short video, Alison Bornstein of UL provides her expert guidance for businesses getting started with a customer experience program. She also discusses the impact of the customer advocacy activity at the company, and highlights the importance of running an effectively closed loop process in a highly regulated market.

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