Having just returned from the first Rutgers CX Certification Program in New Brunswick, NJ, I have to say…I’m impressed. While I attended as an advisory board member, I was able to sit in on the second day of the four-day, on-site event.
The time has come! The 2019 Confirmit ACE Awards are open and the judges are looking forward to cracking on with reviewing some submissions.
An exciting start to 2019! Confirmit has been named a Finalist in the Business Intelligence category in the 13th annual Stevie® Awards for Sales and Customer Service!
Customer experience professionals always want to know more. It’s in our nature. What are customers thinking? What do they want more of? Did they like our staff? Were they disappointed? The list of questions can get out of hand quickly. With attention spans short and too many surveys for customers to respond to, we need to reign ourselves in a bit and look at what we already have right in front of our noses.
For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer.
It’s a funny thing, trying to predict the future. You can argue there’s not much point to it, and you may well be right, but at this time of year, there’s a strange temptation to give it a go anyway.
Over the past few weeks I’ve seen an alarming number of articles talking about a new trend, particularly among millennials. In homage to our millennial friends, I’d like to “spill the tea” (talk about it millennial style). So read on, this blog post gonna be lit!
I am not, by nature, an angry person. I’m not the most laid-back woman in the world either, but I don’t find myself really cross very often. This morning, however, an email caught my eye and it honestly made my blood boil.
Customer Success can be defined as an organization’s approach to ensuring their products and/or services can deliver the right business outcomes for their customers.