VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Shelly Chandler
By Shelly Chandler
05/22/2017

Last week saw the sixth CXPA Members Insight Exchange and I was so proud to see the way in which the event, and the CXPA itself has grown and matured over the years.

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Phil Durand
By Phil Durand
05/11/2017

I’ve just switched energy supplier. I know – brace yourselves. So what, would you think, would be the next thing I should receive from my new supplier? A welcome pack confirming my account details? A statement of some sort? Terms and conditions? No. None of that.

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Shelly Chandler
By Shelly Chandler
05/08/2017

Those offering self-rated assessments about the maturity of CX programs want to know how they can further help you. Companies in whom you have real interest can only serve you better if you start with some type of assessment of your CX program, but vet your partners thoroughly. Don’t be a promiscuous assessment-taker!

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Holly DeMuro
By Holly DeMuro
05/02/2017

On April 27, 2017 Confirmit’s New York City office joined thousands of American businesses to participate in Take Our Daughters and Sons to Work Day

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Stacey Nevel
By Stacey Nevel
04/27/2017

For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day. We will be welcoming 14 Mini-Confirmites to the New York City office.

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Kaitlin Quinn
By Kaitlin Quinn
04/27/2017

Today the office will be a bit noisier than usual. No, there isn’t any construction going on (that was completed last summer), and there aren’t any big meetings happening. For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day.

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Kevin Wong
By Kevin Wong
04/27/2017

For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day. We will be welcoming 14 Mini-Confirmites to the New York City office.

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Dina Otero
By Dina Otero
04/20/2017

We love a Lunch and Learn session at Confirmit. Earlier this week, we ventured to Washington DC to talk about how businesses can rejuvenate their customer experience programs.

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Carolyn Hall
By Carolyn Hall
04/18/2017

The submissions for the Confirmit ACE Awards came flooding in this year! It’s been a record year for the number of submissions received and we’re delighted with how passionate customers have been about working on them.

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Radina Nestorova
By Radina Nestorova
04/06/2017

Radina Nestorova, a winner of the 20 Young Market Researcher awards, shares her views and ideas on the future and the challenges that Market Research faces.

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