CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Holly Carter
By Holly Carter
12/18/2018

Over the past few weeks I’ve seen an alarming number of articles talking about a new trend, particularly among millennials. In homage to our millennial friends, I’d like to “spill the tea” (talk about it millennial style). So read on, this blog post gonna be lit!

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Claire Sporton
By Claire Sporton
12/14/2018

I am not, by nature, an angry person. I’m not the most laid-back woman in the world either, but I don’t find myself really cross very often. This morning, however, an email caught my eye and it honestly made my blood boil. 

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Julie Hermans
By Julie Hermans
12/13/2018
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Confirmit Team
By Confirmit Team
12/06/2018

Customer Success can be defined as an organization’s approach to ensuring their products and/or services can deliver the right business outcomes for their customers.

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Malkit Kaur
By Malkit Kaur
11/21/2018

Late last month I joined my Aussie colleagues in Sydney for the Chief Customer Officer event. It was great to see so many customer-focused people together, all looking for ways to build better customer experiences.

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Paul Quinn
By Paul Quinn
11/19/2018

In most of the conversations I have with clients these days, it takes about five minutes before the word “digital” makes an appearance. To help make sure that our clients can make the most of this opportunity, we’ve just made some enhancements to our digital feedback capabilities.

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Dina Otero
By Dina Otero
11/06/2018

Last month we held our 5th Annual Insurance Summit in New York where the overall theme was rejuvenating your Customer Experience (CX) program. This is one of our flagship events and it gets better every year. 

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Confirmit Team
By Confirmit Team
10/31/2018

In 2010, the insurance industry began to evolve – previously expected market share was no longer guaranteed and the competitive landscape became crowded. Philadelphia Insurance Companies (PHLY) realized that long-term success required a fresh strategy. They needed a differentiator to set them apart from competitors. With a passion for service and customer experience being held to a high standard, they sought to make improvements.

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Julie Hermans
By Julie Hermans
10/29/2018

Today marks the end of my third week since joining the marketing department at Confirmit and I’ve been asked to share my thoughts on my time here so far! 

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Sarah Simon
By Sarah Simon
10/24/2018

Last Thursday, I enjoyed an opportunity to interview, fireside chat style, Terry DuVarne, First Vice President at PennyMac Loan Services. Their solutions are simple and elegant yet incredible effective. What are their secrets?

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