Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
There’s an old saying, ‘If you want something done properly ...’ You know the rest. And that’s all well and good, but in the modern business world most companies don’t always have the capacity to physically do everything themselves.
Confirmit’s annual Insurance Summit is rapidly becoming a cornerstone of the customer experience (CX) calendar. This year saw the third incarnation of the event, and an agenda packed with CX experts from across the industry promised a fantastic day.
As part of Confirmit's 20th Anniversary Zhuo Peng shares his story as part of the "20 Years, 20 Stories" blog series.
Many of the Confirmit team hit New Orleans for ESOMAR Congress 2016, the highlight of the Market Research calendar. Confirmit is 20 this year, and this event has been a stable of our activity for a long time. In this blog Wale Omiyale summarizes the event.
As part of Confirmit's 20th Anniversary Nick Roman shares his story as part of the "20 Years, 20 Stories" blog series.
As part of Confirmit's 20th Anniversary Fabio Reggio shares his story as part of the "20 Years, 20 Stories" blog series.
2016 is Confirmit’s 20th anniversary and we’ve been up to all sorts of things to celebrate our history, people, innovations and progress since 1996. We’re launching our Insight 2036 program - a short survey that asks professionals in VoC, VoE and MR – and indeed the wider tech arena – about their thoughts on how their worlds will evolve over the next 20 years.
If you hire the right, highly engaged managers, they still need to know, and do, the most effective things to bring their work group to higher, and hopefully best-in-class, levels of engagement. Kevin Sheridan has created a checklist based on a key driver analysis of millions of employee engagement survey responses so your managers can bring their work group to higher, and hopefully best-in-class, levels of engagement.
What are good journalists really good at? They change the way we see the world, the way we feel about something, how we behave through stories – not numbers, charts and tables. As customer insight leaders, isn’t this what we’re supposed to be doing too?
As part of Confirmit's 20th Anniversary Heather Mitchell shares her story as part of the "20 Years, 20 Stories" blog series.
Best-in-Class organizations differentiate themselves from the competition by using customer feedback data to guide business activities, but in order for them to be effective, they need a feedback collection strategy that reaches across all critical touch points and examines what customers are saying even when we don’t ‘ask’ them
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