VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Dina Otero
By Dina Otero
04/20/2017

We love a Lunch and Learn session at Confirmit. Earlier this week, we ventured to Washington DC to talk about how businesses can rejuvenate their customer experience programs.

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Carolyn Hall
By Carolyn Hall
04/18/2017

The submissions for the Confirmit ACE Awards came flooding in this year! It’s been a record year for the number of submissions received and we’re delighted with how passionate customers have been about working on them.

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Wendy Marsland
By Wendy Marsland
03/16/2017

This week saw one of the highlights of the Market Research calendar – MRS Impact in London. It’s always a fascinating event to attend because it draws such a range of people from across the industry and, to my mind, is a great way to keep tabs on what’s changing in our industry.

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ACE Awards Team
By ACE Awards Team
03/07/2017

Looking for a bit of guidance to help you with your ACE Awards submission? No problem. Not only have we extended the deadline to March 16th to give you more time to perfect your answers, but we’ve also got a few tips, tricks and words of wisdom for you as well.

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Carolyn Hall
By Carolyn Hall
03/01/2017

If you’re still pondering whether or not to enter the Confirmit ACE awards, it’s time to get off the fence! As well as the benefits we talked about in our last blog, winning an ACE award is something that our past winners have loved sharing!

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Marcus Thorne
By Marcus Thorne
02/24/2017

This week saw several of the Confirmit team heading to Victoria in London to take part in Engage Customer’s Future of Contact Center event. The focus of the event was on how contact centers, usually seen a cost of doing business, could transform to become the beating heart of an organization.

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Carolyn Hall
By Carolyn Hall
02/23/2017

The Confirmit ACE Awards have been running for 12 years now and in that time we’ve been able to recognize and reward some amazing Voice of the Customer programs.

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Celeste Hopkins
By Celeste Hopkins
12/23/2016

As part of Confirmit's 20th Anniversary Celeste Hopkins shares her story as part of the "20 Years, 20 Stories" blog series.

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Elizabeth MacLaughlin
By Elizabeth MacLaughlin
12/22/2016

As part of Confirmit's 20th Anniversary Elizabeth MacLaughlin shares her story as part of the "20 Years, 20 Stories" blog series.

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Steve Sutherland
By Steve Sutherland
12/19/2016

As part of Confirmit's 20th Anniversary Steve Sutherland shares his story as part of the "20 Years, 20 Stories" blog series.

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