VoC, VoE and Market Research Resources

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Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Carolyn Hall
By Carolyn Hall
05/24/2017

What’s the toughest job in the world? There are probably a lot of answers that spring to mind, but chances are “contact center agent” isn’t on your immediate list. However, this was Claire Sporton’s suggestion as she kicked off proceedings at Confirmit’s “Voice of the Customer in Contact Centers” event in London last week.

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Shelly Chandler
By Shelly Chandler
05/22/2017

Last week saw the sixth CXPA Members Insight Exchange and I was so proud to see the way in which the event, and the CXPA itself has grown and matured over the years.

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Holly DeMuro
By Holly DeMuro
05/02/2017

On April 27, 2017 Confirmit’s New York City office joined thousands of American businesses to participate in Take Our Daughters and Sons to Work Day

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Stacey Nevel
By Stacey Nevel
04/27/2017

For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day. We will be welcoming 14 Mini-Confirmites to the New York City office.

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Kaitlin Quinn
By Kaitlin Quinn
04/27/2017

Today the office will be a bit noisier than usual. No, there isn’t any construction going on (that was completed last summer), and there aren’t any big meetings happening. For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day.

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Kevin Wong
By Kevin Wong
04/27/2017

For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day. We will be welcoming 14 Mini-Confirmites to the New York City office.

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Dina Otero
By Dina Otero
04/20/2017

We love a Lunch and Learn session at Confirmit. Earlier this week, we ventured to Washington DC to talk about how businesses can rejuvenate their customer experience programs.

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Carolyn Hall
By Carolyn Hall
04/18/2017

The submissions for the Confirmit ACE Awards came flooding in this year! It’s been a record year for the number of submissions received and we’re delighted with how passionate customers have been about working on them.

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Wendy Marsland
By Wendy Marsland
03/16/2017

This week saw one of the highlights of the Market Research calendar – MRS Impact in London. It’s always a fascinating event to attend because it draws such a range of people from across the industry and, to my mind, is a great way to keep tabs on what’s changing in our industry.

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ACE Awards Team
By ACE Awards Team
03/07/2017

Looking for a bit of guidance to help you with your ACE Awards submission? No problem. Not only have we extended the deadline to March 16th to give you more time to perfect your answers, but we’ve also got a few tips, tricks and words of wisdom for you as well.

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