CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Dina Otero
By Dina Otero
10/24/2019

Earlier in the month, we held our 6th Annual Insurance Summit at MetLife Stadium, home of the NFL teams New York Giants and New York Jets. We truly had a blast this year where the overall theme was revolutionizing the insurance experience.

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Beth Magee
By Beth Magee
10/02/2019

Last week in London we held our first Market Research User Group designed for Market Researchers to come together, network, share ideas and learn more about the Confirmit Horizons platform. 

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Carolyn Hall
By Carolyn Hall
09/19/2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association (CXPA), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession.

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Phil Durand
By Phil Durand
09/13/2019
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Jason Mallia
By Jason Mallia
09/12/2019

For those of you that follow our events, you’ll know that we’ve had a bit of a rock star theme going on this year. The Confirmit team has hosted fantastic events in New York and London already – and now it’s Sydney’s turn to step into the spotlight.

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Confirmit Team
By Confirmit Team
09/07/2019

In this short video, Stephanie Coleman, Director of Client Loyalty at Sodexo discusses how she and her team have been able to keep their Customer Experience program evolving – and delivering results – for over a decade. She highlights the importance of having a clear vision and strategy from the wider business, and explains how empowering people to make decisions is fundamental to their approach.

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Confirmit Team
By Confirmit Team
09/07/2019

In this short video, Alison Bornstein of UL provides her expert guidance for businesses getting started with a customer experience program. She also discusses the impact of the customer advocacy activity at the company, and highlights the importance of running an effectively closed loop process in a highly regulated market.

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Vandy Hamidi
By Vandy Hamidi
08/16/2019

For some, security is not the most thrilling of subjects, but at Confirmit, we obsess over it. That’s why we are extremely pleased to be able to say that Confirmit has, once again, successfully completed a “System and Organization Controls” - SOC 2 Type II examination.

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Billy Behler
By Billy Behler
08/09/2019

I have the pleasure of working with some wonderful organizations in my work at Confirmit, and while I am always aware of it, occasionally I am taken aback by the things that they do

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Victoria Goodwin
By Victoria Goodwin
07/29/2019

Confirmit’s Victoria Goodwin calls out three key themes she's seen in her very first few days at the company.

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