Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
Last month Confirmit's Phil Durand presented a webinar titled “Too Much Data? Time to Untangle the Web”. During the session,...
We love a Lunch and Learn session at Confirmit. Earlier this week, we ventured to Washington DC to talk about how businesses can rejuvenate their customer experience programs.
The submissions for the Confirmit ACE Awards came flooding in this year! It’s been a record year for the number of submissions received and we’re delighted with how passionate customers have been about working on them.
This week saw one of the highlights of the Market Research calendar – MRS Impact in London. It’s always a fascinating event to attend because it draws such a range of people from across the industry and, to my mind, is a great way to keep tabs on what’s changing in our industry.
Looking for a bit of guidance to help you with your ACE Awards submission? No problem. Not only have we extended the deadline to March 16th to give you more time to perfect your answers, but we’ve also got a few tips, tricks and words of wisdom for you as well.
If you’re still pondering whether or not to enter the Confirmit ACE awards, it’s time to get off the fence! As well as the benefits we talked about in our last blog, winning an ACE award is something that our past winners have loved sharing!
This week saw several of the Confirmit team heading to Victoria in London to take part in Engage Customer’s Future of Contact Center event. The focus of the event was on how contact centers, usually seen a cost of doing business, could transform to become the beating heart of an organization.
The Confirmit ACE Awards have been running for 12 years now and in that time we’ve been able to recognize and reward some amazing Voice of the Customer programs.
As part of Confirmit's 20th Anniversary Celeste Hopkins shares her story as part of the "20 Years, 20 Stories" blog series.
As part of Confirmit's 20th Anniversary Elizabeth MacLaughlin shares her story as part of the "20 Years, 20 Stories" blog series.
As part of Confirmit's 20th Anniversary Steve Sutherland shares his story as part of the "20 Years, 20 Stories" blog series.
In this webinar on CATI data collection, David Dobson, Director of Global Business Applications at GfK, and Miguel Ramos, Subject Matter Expert at Confirmit shared tried-and-tested approaches to building an efficient, effective CATI center, and highlighted how new CATI capabilities have been designed to improve the flow and flexibility of CATI interactions so you can deliver greater productivity and increased insight.
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