Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
Last month Confirmit's Phil Durand presented a webinar titled “Too Much Data? Time to Untangle the Web”. During the session,...
Last week I joined several of the Confirmit team at a new event organized by our friends at Engage Customer, The CX Marketing Summit 2018
Thinking of entering the ACE Awards but not sure where to start? Fear not, help is at hand! Here are our top tips on getting your submission ship-shape and ready for our fearsome judges
I’ll be honest. I love the ACE Awards. In the six years I’ve been running the program it really has been brilliant to work with clients to help share their stories.
It’s that time of year again – the 2018 ACE Awards are open for business. This is one of the highlights of the year for us, and I know the awards are something that our customers get very excited about too.
One of the industries that’s really started to embrace Customer Experience in recent years is the pharmaceutical market. Some of the world’s leading pharmaceutical organizations, including Novo Nordisk, Envigo and Quest Diagnostics recently attended Confirmit's round table event held with CX professionals.
This past week, we held a Customer Experience (CX) seminar in Dallas that focused on Creating and Maintaining Executive Buy-In for CX.
Halloween is a time when the spookiest, scariest ghouls come out to play. While we hide behind the couch waiting for them to go away, we’ve been considering some of the terrifying Customer Experience horrors we’ve heard about over the years.
Last week representatives of around 20 leading insurance companies joined us for Confirmit’s Fourth Annual Insurance Summit in New York. It would be hard to imagine a group of people more dedicated to the Customer Experience cause than those who attended.
The day is finally up on us! After weeks of counting down some of our favorite customer stories, it is CX Day and we have something rather special to help us – and you - celebrate.
Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations” in Minneopolis.
A VoC program can have a measurable financial impact on your business by enabling improvements in key metrics such as customer churn, customer spend, and cost of service. Use the Confirmit ROI calculator to measure the potential benefit of implementing a VoC program in your organization.
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