For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer.
A couple of weeks back, we headed to sunny Stockholm to chat all things Customer Experience alongside other CX aficionados at the CX Transformation: Nordics event.
Late last month I joined my Aussie colleagues in Sydney for the Chief Customer Officer event. It was great to see so many customer-focused people together, all looking for ways to build better customer experiences.
Last month we held our 5th Annual Insurance Summit in New York where the overall theme was rejuvenating your Customer Experience (CX) program. This is one of our flagship events and it gets better every year.
In 2010, the insurance industry began to evolve – previously expected market share was no longer guaranteed and the competitive landscape became crowded. Philadelphia Insurance Companies (PHLY) realized that long-term success required a fresh strategy. They needed a differentiator to set them apart from competitors. With a passion for service and customer experience being held to a high standard, they sought to make improvements.
Today marks the end of my third week since joining the marketing department at Confirmit and I’ve been asked to share my thoughts on my time here so far!
Earlier this year, we held our most successful B2B Summit yet – with record turn out and standing room only! Coming up next on the event docket is Confirmit’s 5th Annual Insurance Summit – one of our strongest events given its history, strength and client breadth in the insurance industry.
Phew! We’re back from ESOMAR Congress and as always, it was a huge event. Over 1200 people from 70 countries all gathered in Berlin for four days of fantastic Market Research action. There’s far too much to summarise in one blog post, but there are a few highlights it’s worth revisiting.
It’s that time of year again, where employees at Confirmit get ramped up to celebrate CX Day, and more importantly our customers!
It was wonderful news to learn that the good (and very wise) people at Loyalty360 have awarded Confirmit with a spot in their Technology Top Ten list!