CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
04/06/2018

AcuPOLL has challenged the status quo in Market Research since its founding by P&G marketing innovators. It invented in-person qual+quant research for the industry to provide faster and more predictive concept test results in real time.

In 2009, AcuPOLL teamed up with Confirmit to deliver deeper, faster insights to their clients. AcuPOLL now runs its most innovative research solutions on Confirmit Horizons.

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ACE Awards Team
By ACE Awards Team
04/06/2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in this special B2B edition of the ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.
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Confirmit Team
By Confirmit Team
04/04/2018

Be The Match® connects patients with their donor match for a life-saving marrow or umbilical cord blood transplant. Be The Match provides patients and their families one-on-one support, education, and guidance before, during and after transplant. As a company that fosters a culture of continuous improvement, Be The Match views feedback as a critical component to their overall business success, making Confirmit the ideal partner for growing their donor experience needs.

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Confirmit Team
By Confirmit Team
03/02/2018

W5 is Ireland’s first ‘full-service’ Customer Experience (CX) consultancy, focused on enabling customers to develop excellent customer experiences that distinguish their brand and grow their business. In 2014, eir Large Business partnered with W5 to develop a Voice of the Customer (VoC) program that has enabled eir Business to research, create and promote a strong customer-centric strategy for the organization.

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Confirmit Team
By Confirmit Team
03/02/2018

ENGAGE works with a wide range of leading brands and organizations across the UK, Europe, the US and at a global level, all of whom trust the organization with their most valuable asset: their people. One such client is the UK’s largest retail general insurer which owns a range of brands delivering insurance services to millions of customers through multiple channels. ENGAGE began working with the insurer in 2014 to undertake a strategic, long-term employee engagement program.

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Confirmit Team
By Confirmit Team
01/17/2018

The NPD team is realistic – and proactive – about the challenges with getting consumers to complete surveys and to keep those that do engaged throughout the process. After breaking into the online research arena a decade ago with the creation of online panels, the company has used Confirmit Horizons to ensure they are able to meet their clients’ ever-growing needs.

In this case study, you’ll learn how NPD Group has been able to work closely with Confirmit to drive their business forward and work more effectively and efficiently than ever before.

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Confirmit Team
By Confirmit Team
01/10/2018

NPD Group is realistic – and proactive – about the challenges with getting consumers to complete surveys and to keep those that do, engaged throughout the process. After breaking into the online research arena a decade ago with the creation of online panels, the company has used Confirmit Horizons to ensure they are able to meet their clients’ ever-growing needs.

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Confirmit Team
By Confirmit Team
01/10/2018

The hospitality team at Amadeus is dedicated to partnering with its customers to help adapt to new business challenges and market opportunities, and share success with key business stakeholders. With the Confirmit Horizons platform, Amadeus conducts a range of surveys in multiple languages throughout the year, and results are then shared with relevant departments to drive action and re-inforce the company’s customer-centric view. 

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Confirmit Team
By Confirmit Team
11/29/2017

Virgin Money is a financial services company which offers a range of products to customers across the UK. Their company-wide Voice of the Customer program covers all products, channels and key stages of the customer lifecycle at a number of touchpoints, including website, store visits, contact center and post-purchase.

The program has delivered timely and tangible improvements that have helped Virgin Money to increase revenue, drive culture change and achieve record levels of customer satisfaction.

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Confirmit Team
By Confirmit Team
09/28/2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Download the ACE Awards book and find out how Bupa Global, Lexis Nexis, Philadelphia Insurance, Virgin Money and many more achieved customer excellence using Confirmit’s solutions!

 

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