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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
12/03/2020

Discover how Comscore sped up the processing and delivery of Comscore data, while also allowing clients and internal analysts to do their own data deep diving.

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Confirmit Team
By Confirmit Team
11/30/2020

Learn how CSBA uses Confirmit's Dapresy technology for its benchmarking programs and how it works closer with clients to achieve success..

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Confirmit Team
By Confirmit Team
11/17/2020

The 2020 ACE Award Winners’ Showcase celebrates companies for whom the customer and employee experience have become integral to their success, delivering better business outcomes; increased revenue, reduced costs, and company-wide culture change.

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Confirmit Team
By Confirmit Team
07/28/2020

BAE Systems ran annual or bi-annual engagement surveys for all employees. This was useful, but spent too much time on the survey process, and too little time on action. The team wanted to expand the types of surveys deployed and who could issue them to increase insights and drive action.

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Confirmit Team
By Confirmit Team
01/16/2020

RS Components initiated a strategic VoC program with Confirmit to capture customer insight that it could use to improve the customer experience across the organization. 

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Confirmit Team
By Confirmit Team
01/16/2020

Mars saw an opportunity to place a focus on building talent within the company instead of hiring talent externally. To achieve this, the team decided to bring together functional learning and leadership principles to create a program that focused on building sales leadership talent – and partnered with Confirmit to understand the impact of the program. 

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Confirmit Team
By Confirmit Team
01/15/2020

PennyMac is a top US mortgage lender with a commitment to delivering an outstanding customer experience to its clients. In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The company’s approach doesn’t focus simply on measuring reality, it deals in changing it – with fantastic results across the business. 

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Confirmit Team
By Confirmit Team
01/15/2020

PennyMac is a top US mortgage lender with a commitment to delivering an outstanding customer experience to its clients. In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The company’s approach doesn’t focus simply on measuring reality, it deals in changing it – with fantastic results across the business. 

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Confirmit Team
By Confirmit Team
01/15/2020

Fine Research is the largest independent fieldwork company in Latin America. In a recent study, Fine worked with Confirmit to run a 2-wave study of over 5,500 healthcare professionals across 18 countries to understand how well prepared each healthcare system was to confront natural disasters. Overall, the results from the survey were resoundingly clear – healthcare providers do not feel as though they are prepared or equipped to deal with natural disasters.

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Confirmit Team
By Confirmit Team
09/23/2019

The 2019 ACE Award Winners’ Showcase celebrates the success stories from companies who accomplish outstanding achievement in Customer Experience. The companies featured in the book are using the Voice of the Customer to make better business decisions that deliver better business outcomes; increased revenue, reduced costs, and company-wide culture change. GSK, LexisNexis, Mars Inc., Wyndham Destinations Asia Pacific and Virgin Money are just a few of the award-winning case studies that will inspire you to turn customer experience into a serious force for business change.

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