CX, VoE and MR Resources

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Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/16/2020

RS Components initiated a strategic VoC program with Confirmit to capture customer insight that it could use to improve the customer experience across the organization. 

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Confirmit Team
By Confirmit Team
01/16/2020

Mars saw an opportunity to place a focus on building talent within the company instead of hiring talent externally. To achieve this, the team decided to bring together functional learning and leadership principles to create a program that focused on building sales leadership talent – and partnered with Confirmit to understand the impact of the program. 

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Confirmit Team
By Confirmit Team
01/15/2020

PennyMac is a top US mortgage lender with a commitment to delivering an outstanding customer experience to its clients. In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The company’s approach doesn’t focus simply on measuring reality, it deals in changing it – with fantastic results across the business. 

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Confirmit Team
By Confirmit Team
01/15/2020

PennyMac is a top US mortgage lender with a commitment to delivering an outstanding customer experience to its clients. In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The company’s approach doesn’t focus simply on measuring reality, it deals in changing it – with fantastic results across the business. 

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Confirmit Team
By Confirmit Team
01/15/2020

Fine Research is the largest independent fieldwork company in Latin America. In a recent study, Fine worked with Confirmit to run a 2-wave study of over 5,500 healthcare professionals across 18 countries to understand how well prepared each healthcare system was to confront natural disasters. Overall, the results from the survey were resoundingly clear – healthcare providers do not feel as though they are prepared or equipped to deal with natural disasters.

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Confirmit Team
By Confirmit Team
09/23/2019

The 2019 ACE Award Winners’ Showcase celebrates the success stories from companies who accomplish outstanding achievement in Customer Experience. The companies featured in the book are using the Voice of the Customer to make better business decisions that deliver better business outcomes; increased revenue, reduced costs, and company-wide culture change. GSK, LexisNexis, Mars Inc., Wyndham Destinations Asia Pacific and Virgin Money are just a few of the award-winning case studies that will inspire you to turn customer experience into a serious force for business change.

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Confirmit Team
By Confirmit Team
04/16/2019

In hotly contested superannuation market, where members can switch funds as easily as swapping mobile phone providers, LGIAsuper recognized the opportunity to stand out as a caring organization renowned for dependability. For the company, it was critical that interactions with customers were recorded, listened to and acted on swiftly and effectively.

LGIAsuper looked for a partner who could meet all these criteria and enable its ‘Voice of the Customer’ program to evolve and grow over time. That partner was Confirmit.

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Confirmit Team
By Confirmit Team
03/03/2019

RBUP works to improve the quality of mental health services for children and youth in Eastern and Southern Norway. The organization combines the expertise of researchers and a research support team to develop data collection and feedback systems that drive innovation for education programs and services across the child welfare system, district services and schools.

RBUP has harnessed the comprehensive data collection and reporting capabilities of Confirmit Horizons to support its activities though research surveys and a Voice of the Customer program. 

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Confirmit Team
By Confirmit Team
02/27/2019

No company aiming for significant growth in the US can ignore the Hispanic market in their research. For most companies, research means reliable sample – in this case, Spanish speaking sample. Culturati Research identified this need and dedicated resources to building a best-in-class Hispanic panel.

To succeed, this Market Research business needed a technology partner who could deliver a more flexible, robust and sophisticated research platform. An in-depth review of the available options led Culturati to Confirmit.

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Confirmit Team
By Confirmit Team
12/18/2018

Bupa Global provides customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or abroad.

Working closely with Confirmit, Bupa Global has built a solution that enables;

  • A clear, single view of all ongoing customer surveys
  • One-click access to customized interactive dashboards
  • Easy-to-read dashboards tailored to suit business requirements
  • Access to live customer comments and text analytics
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