CX, VoE and MR Resources

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Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
01/17/2018

The NPD team is realistic – and proactive – about the challenges with getting consumers to complete surveys and to keep those that do engaged throughout the process. After breaking into the online research arena a decade ago with the creation of online panels, the company has used Confirmit Horizons to ensure they are able to meet their clients’ ever-growing needs.

In this case study, you’ll learn how NPD Group has been able to work closely with Confirmit to drive their business forward and work more effectively and efficiently than ever before.

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Confirmit Team
By Confirmit Team
01/10/2018

NPD Group is realistic – and proactive – about the challenges with getting consumers to complete surveys and to keep those that do, engaged throughout the process. After breaking into the online research arena a decade ago with the creation of online panels, the company has used Confirmit Horizons to ensure they are able to meet their clients’ ever-growing needs.

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Confirmit Team
By Confirmit Team
01/10/2018

The hospitality team at Amadeus is dedicated to partnering with its customers to help adapt to new business challenges and market opportunities, and share success with key business stakeholders. With the Confirmit Horizons platform, Amadeus conducts a range of surveys in multiple languages throughout the year, and results are then shared with relevant departments to drive action and re-inforce the company’s customer-centric view. 

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Confirmit Team
By Confirmit Team
11/29/2017

Virgin Money is a financial services company which offers a range of products to customers across the UK. Their company-wide Voice of the Customer program covers all products, channels and key stages of the customer lifecycle at a number of touchpoints, including website, store visits, contact center and post-purchase.

The program has delivered timely and tangible improvements that have helped Virgin Money to increase revenue, drive culture change and achieve record levels of customer satisfaction.

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Confirmit Team
By Confirmit Team
09/28/2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Download the ACE Awards book and find out how Bupa Global, Lexis Nexis, Philadelphia Insurance, Virgin Money and many more achieved customer excellence using Confirmit’s solutions!

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Confirmit Team
By Confirmit Team
07/20/2017

AIG is a leading international insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer.

As part of their goal to institutionalize a focus on the end customer, AIG wanted to build a Voice of the Customer program that would identify service improvement opportunities and provide customer intelligence to support key projects.

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Confirmit Team
By Confirmit Team
07/17/2017

Providing global Market Research organizations with a complete, one-stop solution for outsourced Market Research services requires a clear understanding about all the operational and project management solutions that MR agencies need so they can focus on their core business. It also requires complete confidence in the systems that deliver these services and use of the most appropriate technology for each client to support specific research objectives. 

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Confirmit Team
By Confirmit Team
04/06/2017

Public sector research specialist Orima Research has assessed and reported on some of the most high-profile and important government projects of the past decade.

Evaluating the effects of a government program in remote Australia has its own unique challenges for even the most experienced field researchers. The company was commissioned to undertake a project with the aim of collecting information about the experiences of participants in a high-profile government trial aimed at finding an effective tool to aid disadvantaged communities.

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Confirmit Team
By Confirmit Team
04/06/2017

Established in 1998, B2B International is the world’s leading B2B Market Research specialist. Its tailored business-to-business research projects help companies to drive tactical and strategic action by delivering insights in a commercial context. 

This case study demonstrates how B2B International has worked with Wolseley UK to seek the views of over 15,000 customers about the service and support provided by every Plumb, Parts and Drain Center branch or training facility. 

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Confirmit Team
By Confirmit Team
03/03/2017

Market Research methods are constantly changing and needed to be ready to adapt to those changes at all times. Pacific Market Research needed a partner that could keep up with the evolving industry and ensure ongoing success. 

In this case study, you'll learn how Pacific was able to meet their clients' demands for multi-country, multi-language surveys by implementing Confirmit Horizons.

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