CX, VoE and MR Resources

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Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
03/08/2021

Last year, Confirmit launched a series of Employee Resource Groups. This was part of the company’s commitment to building a strong, supportive business that encourages all team members to be the best version of themselves. Five groups were launched, and I’m a member of a couple of them, but since it is International Women’s Day, I wanted to share a little about our Women’s Group.  

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Laura Button
By Laura Button
02/23/2021

So what does a winning award submission need to have? It can be a lot of different things! Every story is unique, but when we ask the judges what makes a great submission, themes start to emerge.

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Confirmit Team
By Confirmit Team
02/22/2021

Celebrating its 16th anniversary, the ACE awards have welcomed hundreds of submissions from many CX and insights pros around the world. This year, we hope to reward leading teams who managed to navigate through these tricky times and found new ways to succeed.  

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Laura Button
By Laura Button
01/22/2021

The 2021 Confirmit ACE Awards open for submission next week. And I think we could all do with something to look forward to!  

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Howard L. Lax, PhD
By Howard L. Lax, PhD
01/06/2021

These days, it’s hard to find a company that doesn’t say it competes on customer experience (CX). At the same time, we know as both CX pros and consumers that many – some might say most – deliver mediocre experiences on a good day and flat-out crummy experiences most of the time. 

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Confirmit Team
By Confirmit Team
12/16/2020

In this video, Matthew Ross, NHBC, discusses how they use Confirmit to drive their industry-leading award scheme.

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Confirmit Team
By Confirmit Team
12/14/2020

In this video blog, Elisa Adams, Sprout Strategy, talks about what makes their award-winning agency unique and how they see Market Research evolving.

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Laura Button
By Laura Button
11/16/2020

I think we can agree that this year has presented its fair share of challenges. But it has reminded us here at Confirmit how proud we are to work with some of the most innovative, leading CX teams around the globe as they embrace the change.

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Kyle Ferguson
By Kyle Ferguson
10/07/2020

The role of a CEO is a multi faceted one at the best of times. There are always hundreds of decisions vying for your attention, and all of them critical to the person raising them.

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Holly Carter
By Holly Carter
09/30/2020

At some point, we’ve all been through a break up. It’s hard. But there comes a time in some relationships when we have to ask ourselves, “am I getting what I need?”

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