CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Andrew Slutter
By Andrew Slutter
04/17/2018

As CX has become more critical, progressive businesses are realizing it is everyone’s job to focus on tracking and improving the customer experience.

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Holly Carter
By Holly Carter
03/20/2018

It’s the first day of spring in the northern hemisphere! Spring represents more than just warmer weather. It represents new life and new beginnings. In my opinion, this season of new beginnings is a perfect time for Market Research agencies to evaluate their business. 

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Carolyn Hall
By Carolyn Hall
03/14/2018

Thinking of entering the ACE Awards but not sure where to start? Fear not, help is at hand! Here are our top tips on getting your submission ship-shape and ready for our fearsome judges

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Carolyn Hall
By Carolyn Hall
03/07/2018

I’ll be honest. I love the ACE Awards. In the six years I’ve been running the program it really has been brilliant to work with clients to help share their stories.

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Claire Sporton
By Claire Sporton
01/09/2018

As 2018 whirrs into life, we continue to be bombarded by stories of robots. They’re going to make everything wonderful! They’re going to make everything terrible! Everything is changing! They want my job! Every headline and prediction seems sure that – for better or worse – the robots are coming.

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Judith Ottenstroer
By Judith Ottenstroer
01/05/2018

When customer scores appear to plateau, it does not necessarily mean you have reached the end of your CX improvement activities but rather that you are entering a new stage. In this blog Confirmit's Judith Ottenstroer discusses why.

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Sarah Simon
By Sarah Simon
12/06/2017

If you’re a call center supervisor dedicated to improving the customer experience, what can you do? In this blog we explore the areas with the highest discrepancy between what the customer wants and what a call center delivers and how to meet customer expectations.

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Sarah Simon
By Sarah Simon
11/30/2017

Do you know what customers want most when they contact you to complain?  There is a disturbing gap between what customers want most from their support call and what contact centers deliver.

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Shelly Chandler
By Shelly Chandler
10/20/2017

Customer Experience (CX) careers are a hot topic, in part because they are difficult to map. The first and second blogs in this series have produced many great questions from those wanting to enter the field from other professions, or even related fields. 

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Confirmit Team
By Confirmit Team
10/10/2017

Here are four key points from the webinar Confirmit's Phil Durand presented alongside Bruce Temkin, CCXP Managing Partner & Customer Experience Transformist. In the webinar, they discussed the ways people and technology can and should work together to make the customer experience better.

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