CX, VoE and MR Resources

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Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Sarah Simon
By Sarah Simon
12/06/2017

If you’re a call center supervisor dedicated to improving the customer experience, what can you do? In this blog we explore the areas with the highest discrepancy between what the customer wants and what a call center delivers and how to meet customer expectations.

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Sarah Simon
By Sarah Simon
11/30/2017

Do you know what customers want most when they contact you to complain?  There is a disturbing gap between what customers want most from their support call and what contact centers deliver.

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Shelly Chandler
By Shelly Chandler
10/20/2017

Customer Experience (CX) careers are a hot topic, in part because they are difficult to map. The first and second blogs in this series have produced many great questions from those wanting to enter the field from other professions, or even related fields. 

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Confirmit Team
By Confirmit Team
10/10/2017

Here are four key points from the webinar Confirmit's Phil Durand presented alongside Bruce Temkin, CCXP Managing Partner & Customer Experience Transformist. In the webinar, they discussed the ways people and technology can and should work together to make the customer experience better.

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Stacey Nevel
By Stacey Nevel
10/04/2017

B2B Customer Experience professionals often spend most of their time and effort perfecting the experience their key corporate customers have with the company, and all too often forget about the end customer

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Confirmit Team
By Confirmit Team
09/26/2017

Our celebrations of CX Day on October 3rd, continue today as we focus on another client with a fascinating story to well. This time, though, it’s a slightly different type of organization.

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Confirmit Team
By Confirmit Team
09/19/2017

This year, to celebrate CX Day on October 3rd, we’re running a countdown where we share some of our favorite customer stories to help inspire us all in our day-to-day Customer Experience activities.

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Shelly Chandler
By Shelly Chandler
09/14/2017

Choosing a career in customer experience (CX) is not for those uncomfortable with gray space. You don’t always have the clear, binary results of the “big four” professions—medicine, accounting, law and engineering.

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Confirmit Team
By Confirmit Team
09/12/2017

Our countdown to CX Day 2017 continues. Last week, we shared a case study about one of our most successful clients, RS Components who are doing some seriously impressive things with a large, multi-lingual, multi-country CX program. If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new.

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Shelly Chandler
By Shelly Chandler
09/06/2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? Many in the field are absolutely committed to the profession and to the mission of improving customer and employee experience. But from a career perspective, where has it gotten them?

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