CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Carolyn Hall
By Carolyn Hall
09/18/2018

There is a lot of talk about personalization in the world today. Particularly when it comes to personalizing the Customer Experience. And rightly so. Expectations from consumers and B2B buyers alike are sky high.

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Sean Conry
By Sean Conry
09/11/2018

I’ve reported back a little last week about the recent HCI Employee Engagement conference in Denver. It was an outstanding event, and I felt compelled to highlight the great insights.

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Sean Conry
By Sean Conry
09/10/2018

I recently returned from the HCI 2018 Employee Engagement conference. Confirmit has been participating in HCI’s employee engagement event for 5 years now, and as usual, HCI put on a great event with lots of topical content. 

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Phil Durand
By Phil Durand
08/22/2018

The other day I found myself in the slightly annoying position of being unable to procrastinate any further. I had to – finally – admit defeat and just well get on with a domestic DIY project that I’d been in varying stages of denial and avoidance over for a few days.

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Phil Durand
By Phil Durand
07/26/2018

Simple thing can make a huge difference. Often, organizations are forever trying to add sophistication. Complexity. But let’s not forget about the simple stuff too.

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Confirmit Team
By Confirmit Team
05/30/2018

The Net Promoter Score, or NPS ®, enables organizations to get a clear vision of the health of their customers’ loyalty. Used widely across the globe, Net Promoter Score has become a key metric in customer engagement since its launch in 2003, attributed mostly to the model it provides for linking customer loyalty to financial KPI’s and profitable growth.

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Phil Durand
By Phil Durand
05/16/2018

A couple of weeks ago, we held our first B2B Summit in London. An expansion of the event that has run for a couple of years in New York.

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Andrew Slutter
By Andrew Slutter
04/17/2018

As CX has become more critical, progressive businesses are realizing it is everyone’s job to focus on tracking and improving the customer experience.

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Holly Carter
By Holly Carter
03/20/2018

It’s the first day of spring in the northern hemisphere! Spring represents more than just warmer weather. It represents new life and new beginnings. In my opinion, this season of new beginnings is a perfect time for Market Research agencies to evaluate their business. 

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Carolyn Hall
By Carolyn Hall
03/14/2018

Thinking of entering the ACE Awards but not sure where to start? Fear not, help is at hand! Here are our top tips on getting your submission ship-shape and ready for our fearsome judges

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