CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Dina Otero
By Dina Otero
06/21/2019

With another B2B Summit behind us, this year’s event brought some of the best CX Rock Stars together and taught everyone in the room a very important lesson...There must be a pony!

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Kimmo Parkki
By Kimmo Parkki
06/13/2019

Confirmit's Kimmo Parkki discusses barriers that HR need to overcome before investing in technology and how those barriers impact the idea of Continuous Listening.  

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Beth Magee
By Beth Magee
06/10/2019

This past week brought yet another one of our regional events, this time in Minneapolis, where we were able to bring together CX professionals from a variety of organizations and industries to learn from each other.

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Beth Magee
By Beth Magee
05/28/2019

The Age of the Customer. Customer Obsession. Customer Centricity. Whatever you want to call it, we know that this day and age companies must deliver experiences that truly meet customers’ ever-increasing expectations. 

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Kimmo Parkki
By Kimmo Parkki
05/13/2019

Continuous listening is the new buzz word in the employee research world. There is a lot of talk around complementing or even replacing existing annual or bi-annual employee survey programs with more frequent and agile initiatives, such as pulse checks, always-on and life-cycle surveys. This is good news.

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Beth Magee
By Beth Magee
04/30/2019

I’ve said it before and I’ll say it again, not even a Bomb Cyclone (aka really bad blizzard), could stop our recent CX Summit in Denver.

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Carolyn Hall
By Carolyn Hall
04/10/2019

How many times this week have you been invited to provide feedback by a company from which you’ve recently purchased? There have been a few, haven’t there?

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Malkit Kaur
By Malkit Kaur
03/13/2019
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Carolyn Hall
By Carolyn Hall
03/07/2019

The deadline for the Confirmit ACE Awards is fast approaching and we’ve been inundated with requests for tips about what makes a winning submission. 

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Beth Magee
By Beth Magee
03/06/2019

Have you ever thought about what makes a company outstanding? Is it the balance sheet? The CEO? The products offered?

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