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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
07/29/2020

We’ve had lots of questions from customers, so if you need answers or reassurance that you’re on the right track the AIR Awards team is here to help

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Diego Casaravilla
By Diego Casaravilla
07/16/2020

In September 2019, Fine Research a consultancy firm specialized in Healthcare Online and Qual data collection in LatAm, began an unprecedented study in the region of challenges in the medical profession. With the start of the pandemic, Fine Research decided to start a series of projects on COVID-19. 

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Mark Rice
By Mark Rice
06/18/2020

Trust is vital as we move into whatever “normal” looks like in the near future.

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Edgars Dzenuska
By Edgars Dzenuska
06/08/2020

2020 ACE Award Winner Series: Visma Group

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Barry Gray
By Barry Gray
06/01/2020

2020 ACE Award Winner Series: Together with CX management partner W5, Bol Payment Acceptance conducted a complete review of their VoC program

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Mark Rice
By Mark Rice
05/18/2020

There’s no sugar-coating it. Things in the global aviation industry are tough going at the moment.

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Howard L. Lax, PhD
By Howard L. Lax, PhD
05/01/2020
Companies are scrambling like mad trying to figure out what to do with their two most important assets – customers and employees – in the face of the twin health and economic crises brought on by the COVID-19 pandemic.
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Holly Carter
By Holly Carter
04/30/2020
We knew the digital transformation was happening, but I don’t think anyone knew there would come a time when digital would become as important as it is right now.
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Holly Carter and Wale Omiyale
By Holly Carter and Wale Omiyale
04/20/2020
The global raise of COVID-19 has many businesses struggling and confused on what steps to take to minimize the economic impact. Market Researchers need to think about the pros and cons of continuing surveys at this time.
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Holly Carter
By Holly Carter
04/17/2020
This pandemic, the stay-at-home orders, and social distancing … It can be maddening. We’re social creatures. We’re all doing our best, but this is hard and I think our teams are suffering.
 
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