CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
04/05/2018

We've worked with insurance companies for 20 years. We know your business and we know how to help you grow it! To that end, we’ve put together an infographic with our top tips for for turning challenges into opportunities leveraging  Voice of the Customer.

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Confirmit Team
By Confirmit Team
01/10/2018

There are five facets of maturity that lead to sustainable success in Voice of the Customer programs. Becoming “data driven” is the goal for all organizations today. So why do only 8% of businesses indicate that they use their data effectively enough to understand and address customer needs?

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Confirmit Team
By Confirmit Team
01/10/2018

Even companies that have an advanced CX measurement program need to innovate further to remain relevant and effective. That’s because of three trends that are disrupting how companies measure customer experience. Download this report to learn more. 

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Confirmit Team
By Confirmit Team
11/29/2017

This report, based on a survey of over 250 Customer Experience professionals, identifies what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results. We focus on four key themes, and provide insight into what will drive the future of Customer Experience in the years to come.

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Confirmit Team
By Confirmit Team
07/27/2017

How VoC/VoE and journey mapping were used to transform culture and the customer experience. This case study explains how Confirmit Horizons provides critical input into customer-experience improvement for RS Components, and the way in which RS drills down into customer journeys to improve the customer experience.

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Confirmit Team
By Confirmit Team
05/16/2017

If you are like most companies, ensuring you meet and exceed customer expectations is a top priority. This begins with eliminating data silos and empowering employees with relevant insights that build long-lasting customer relationships. But gaining a 360-degree view of the customer experience can be a challenge. 

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Confirmit Team
By Confirmit Team
05/04/2017

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

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Confirmit Team
By Confirmit Team
02/01/2016

Without a disciplined customer experience measurement program, companies struggle to understand what’s working and what’s broken. This report provides a performance management framework for key decision-making in a seven-step process that customer experience professionals must follow to optimize their efforts on the path to customer experience maturity.

Download Forrester Research, Inc.'s report titled "Seven Steps To Successful Customer Experience Measurement Programs" (February 2016), now at no cost.

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Adrienne Capaldo
By Adrienne Capaldo
06/23/2015

Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™

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Confirmit Team
By Confirmit Team
06/01/2015

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it! 

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