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CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


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Confirmit Team
By Confirmit Team
12/03/2020

The Voice of the Customer has never been more important to businesses who need to understand their customers’ needs and experiences to succeed. And we believe, that means that choosing the right Voice of the Customer vendor is a significant decision.

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Confirmit Team
By Confirmit Team
11/27/2020

Your business does not operate in a vacuum, and the ultimate judge of performance is the customer, who increasingly does not separate your product from the overall experience. But you knew that already. What can you do about it?

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Confirmit Team
By Confirmit Team
11/27/2020

How do your customers derive value? Let’s put it a simpler way; do your customers get what they need from you?

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Confirmit Team
By Confirmit Team
11/27/2020

This report can help CX pros create a business case that will resonate with executives — even those who have previously passed on CX because they see it only as a "nice to have."

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Confirmit Team
By Confirmit Team
11/20/2019

This Customer Experience industry research is based on one of the most comprehensive global surveys of over 800 CX practitioners, and was carried out by Confirmit. The report summarizes the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets.

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Confirmit Team
By Confirmit Team
12/06/2018

This report is based on one of the most comprehensive global surveys of over 700 CX practitioners worldwide, and was carried out by Confirmit in partnership with Engage Business Media.

The report summarizes the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets. The results show that leaders share common attributes which are critical in driving CX success, increased investment and customer-centricity.

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Confirmit Team
By Confirmit Team
09/21/2018

Capturing feedback from customers and taking action on individual cases is table-stakes these days. It’s a great improvement over the past, but today’s “one-click” world means customers expect more. So you need to do more.

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Confirmit Team
By Confirmit Team
01/10/2018

There are five facets of maturity that lead to sustainable success in Voice of the Customer programs. Becoming “data driven” is the goal for all organizations today. So why do only 8% of businesses indicate that they use their data effectively enough to understand and address customer needs?

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Confirmit Team
By Confirmit Team
11/29/2017

This report, based on a survey of over 250 Customer Experience professionals, identifies what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results. We focus on four key themes, and provide insight into what will drive the future of Customer Experience in the years to come.

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Confirmit Team
By Confirmit Team
07/27/2017

How VoC/VoE and journey mapping were used to transform culture and the customer experience. This case study explains how Confirmit Horizons provides critical input into customer-experience improvement for RS Components, and the way in which RS drills down into customer journeys to improve the customer experience.

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