Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
Last month Confirmit's Phil Durand presented a webinar titled “Too Much Data? Time to Untangle the Web”. During the session,...
Despite growing interest, many businesses still pay only lip service to customer experience (CX), leaving experience improvements either underfunded or on the cutting-room floor.
To help CX pros change that, Forrester developed a new report providing the key arguments you need to convince their colleagues and executives that CX is critical to business success. And, we’d like to share this report with you so you can learn how to drive home the value of strong customer experience with all of your stakeholders.
Click here to download the report at no cost today!
If you are like most companies, ensuring you meet and exceed customer expectations is a top priority. This begins with eliminating data silos and empowering employees with relevant insights that build long-lasting customer relationships. But gaining a 360-degree view of the customer experience can be a challenge.
Without a disciplined customer experience measurement program, companies struggle to understand what’s working and what’s broken. This report provides a performance management framework for key decision-making in a seven-step process that customer experience professionals must follow to optimize their efforts on the path to customer experience maturity.
Download Forrester Research, Inc.'s report titled "Seven Steps To Successful Customer Experience Measurement Programs" (February 2016), now at no cost.
Delivering a superior customer experience depends on employees across the organization playing their part, which only happens when they’re engaged with their work. This report explores some good news for CX professionals: Challenging employees to deliver better CX builds stronger engagement among employees.
Download Forrester Research, Inc.'s report titled "Customer Obsession Is An Employee Engagement Strategy, Too" (February 2016), now at no cost.
Confirmit commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Horizons™
Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, which vendor can prove it? Confirmit can prove it!
In this webinar on CATI data collection, David Dobson, Director of Global Business Applications at GfK, and Miguel Ramos, Subject Matter Expert at Confirmit shared tried-and-tested approaches to building an efficient, effective CATI center, and highlighted how new CATI capabilities have been designed to improve the flow and flexibility of CATI interactions so you can deliver greater productivity and increased insight.
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