CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
08/16/2018

Analytics in general is about understanding data, deriving insights based on this data in order to achieve a specific purpose. When it comes to CX Analytics, this purpose is to understand customers better and the experience you as a brand deliver to these customers. When done right, CX Analytics empowers you to go beyond graphs and charts, and actually tell a story. The story that will convince the right people in your organization to do things differently, to advocate on behalf of the customer, and ultimately to drive better business results.

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Carolyn Hall
By Carolyn Hall
08/01/2018

It was wonderful news to learn that the good (and very wise) people at Loyalty360 have awarded Confirmit with a spot in their Technology Top Ten list! 

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Carolyn Hall
By Carolyn Hall
07/30/2018

There’s still time to enter the inaugural Confirmit AIR awards with our extended deadline of 14th August. The AIR Awards teams is ready and willing to help answer any questions about the submissions process and the awards program, but here is a speedy Q&A to help out as well.

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Confirmit Team
By Confirmit Team
07/27/2018

Learn the 5 key stages to building a successful Voice of the Customer program that will drive business change, deliver ROI and create competitive advantage.

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Confirmit Team
By Confirmit Team
07/27/2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

In this eBook you'll get a tour of Confirmit Horizons mobile capabilities.

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Confirmit Team
By Confirmit Team
07/27/2018

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit provides businesses and researchers a powerful, end-to-end solution supporting the entire survey project life-cycle, from panel management and sampling to reporting and data visualization and all the analysis in between. In this eBook we’ll give you a taste of Confirmit Horizons survey capabilities, from design to delivery.

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Confirmit Team
By Confirmit Team
07/27/2018

Confirmit Genius™ provides text and social analytics to enable you to find the hidden nuggets of insight within free-form text, such as survey verbatims, social media and contact center records.

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Confirmit Team
By Confirmit Team
07/27/2018

In this whitepaper, we provide 7 steps to help you build a clear model for a successful Customer Experience program.

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Phil Durand
By Phil Durand
07/26/2018

Simple thing can make a huge difference. Often, organizations are forever trying to add sophistication. Complexity. But let’s not forget about the simple stuff too.

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