VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
01/17/2017

QRS Market Research is the longest established independent data collection provider in the UK. The company undertakes many surveys that address sensitive or potentially contentious issues, and have an experienced, high-caliber team to gain respondents’ trust, enabling them to conduct meaningful interviews and gather true insight.

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Confirmit Team
By Confirmit Team
01/17/2017

Cognita is a worldwide group of more than 65 private schools in Europe, Latin America and South- East Asia. Part of the company’s mission is to respect the individuality of each school to ensure they retain their own unique ethos, with curricula and programs tailored to the needs of the parents and children it serves.
 

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Celeste Hopkins
By Celeste Hopkins
12/23/2016

As part of Confirmit's 20th Anniversary Celeste Hopkins shares her story as part of the "20 Years, 20 Stories" blog series.

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Elizabeth MacLaughlin
By Elizabeth MacLaughlin
12/22/2016

As part of Confirmit's 20th Anniversary Elizabeth MacLaughlin shares her story as part of the "20 Years, 20 Stories" blog series.

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Steve Sutherland
By Steve Sutherland
12/19/2016

As part of Confirmit's 20th Anniversary Steve Sutherland shares his story as part of the "20 Years, 20 Stories" blog series.

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Claire Sporton
By Claire Sporton
12/15/2016
Sam Stern
Sam Stern

Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. While the Voice of the Customer delivers huge insights in to the customer experience, simply gathering feedback and making tactical changes just isn’t enough anymore. We need to drive viral, transformational change. And we need to start now. 

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Wale Omiyale
By Wale Omiyale
12/08/2016

“More insight.” “Less time.” “Give me answers now.”

Demands from Market Research clients become tougher every year. 2016 has been no different and there’s no sign that 2017 will be easier. 

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Andrew Slutter
By Andrew Slutter
12/06/2016

If a picture paints a thousand words, how many words does a video capture? As research and feedback professionals push the boundaries of data collection to deliver deeper, richer insights, video has come to the forefront of engaging with respondents. Whether you are focused on Market Research, Voice of the Customer or Voice of the Employee programs, the addition of video to get to the heart of your audience’s attitudes and opinions offers extraordinary potential.

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Forrester
By Forrester
12/05/2016

Despite growing interest, many businesses still pay only lip service to customer experience (CX), leaving experience improvements either underfunded or on the cutting-room floor.

To help CX pros change that, Forrester developed a new report providing the key arguments you need to convince their colleagues and executives that CX is critical to business success. And, we’d like to share this report with you so you can learn how to drive home the value of strong customer experience with all of your stakeholders.

Click here to download the report at no cost today!

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Confirmit Team
By Confirmit Team
12/02/2016

As the Market Research industry evolves and develops with the changing times, we need to develop new norms and methodologies to ensure we stay relevant and continue to deliver the insights that research buyers demand and need. The rise in use of social media platforms presents Market Researchers with exciting new ways of obtaining insights into consumer thinking, opinions and attitudes towards events of the day.

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