CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
09/21/2018

Capturing feedback from customers and taking action on individual cases is table-stakes these days. It’s a great improvement over the past, but today’s “one-click” world means customers expect more. So you need to do more.

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Confirmit Team
By Confirmit Team
09/20/2018

An experience is taking place between your brand and your customers, whether you intend it or not.

A survey by B2B Marketing in June 2018 exposed the lack of understanding and focus on Customer Experience that exists in many B2B organizations, with most reporting it as siloed, or even non-existent. Yet, two-thirds of marketers surveyed intend to place more emphasis on CX in the next 12 months compared to the past year, and more than a quarter say it will be their highest priority in the year ahead.

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Carolyn Hall
By Carolyn Hall
09/18/2018

There is a lot of talk about personalization in the world today. Particularly when it comes to personalizing the Customer Experience. And rightly so. Expectations from consumers and B2B buyers alike are sky high.

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Sean Conry
By Sean Conry
09/11/2018

I’ve reported back a little last week about the recent HCI Employee Engagement conference in Denver. It was an outstanding event, and I felt compelled to highlight the great insights.

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Confirmit Team
By Confirmit Team
09/11/2018

Wouldn’t it be lovely if your business had a crystal ball that would tell you what to do to improve the organization and what the future held? With that information, you could plan the most effective steps to drive revenue or beat out the competition… 

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Sean Conry
By Sean Conry
09/10/2018

I recently returned from the HCI 2018 Employee Engagement conference. Confirmit has been participating in HCI’s employee engagement event for 5 years now, and as usual, HCI put on a great event with lots of topical content. 

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ACE Awards Team
By ACE Awards Team
09/10/2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

You’ll also find dozens of top tips from the CX practitioners who run these award-winning programs.

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

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Phil Durand
By Phil Durand
08/22/2018

The other day I found myself in the slightly annoying position of being unable to procrastinate any further. I had to – finally – admit defeat and just well get on with a domestic DIY project that I’d been in varying stages of denial and avoidance over for a few days.

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Confirmit Team
By Confirmit Team
08/16/2018

Analytics in general is about understanding data, deriving insights based on this data in order to achieve a specific purpose. When it comes to CX Analytics, this purpose is to understand customers better and the experience you as a brand deliver to these customers. When done right, CX Analytics empowers you to go beyond graphs and charts, and actually tell a story. The story that will convince the right people in your organization to do things differently, to advocate on behalf of the customer, and ultimately to drive better business results.

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Carolyn Hall
By Carolyn Hall
08/01/2018

It was wonderful news to learn that the good (and very wise) people at Loyalty360 have awarded Confirmit with a spot in their Technology Top Ten list! 

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