CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Forrester
By Forrester
10/22/2018

Learn the best hacks for creating a compelling business case to get the support you need to drive a successful CX program.

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Confirmit Team
By Confirmit Team
10/19/2018

Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. But this trend is changing, especially given the rise of subscription-based business models.

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Confirmit Team
By Confirmit Team
10/12/2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. 

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Confirmit Team
By Confirmit Team
10/05/2018

Market Research is changing. The rise of digital communications and the expansion of consumer data means that Market Researchers face a real challenge to mine real insights from multiple feedback channels. More importantly, they also need to provide a unique service that provide superior value to customers.

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Dina Otero
By Dina Otero
10/04/2018

Earlier this year, we held our most successful B2B Summit yet – with record turn out and standing room only! Coming up next on the event docket is Confirmit’s 5th Annual Insurance Summit  – one of our strongest events given its history, strength and client breadth in the insurance industry. 

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Malkit Kaur
By Malkit Kaur
10/03/2018

Phew! We’re back from ESOMAR Congress and as always, it was a huge event. Over 1200 people from 70 countries all gathered in Berlin for four days of fantastic Market Research action. There’s far too much to summarise in one blog post, but there are a few highlights it’s worth revisiting.

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Beth Magee
By Beth Magee
09/26/2018

It’s that time of year again, where employees at Confirmit get ramped up to celebrate CX Day, and more importantly our customers!

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Confirmit Team
By Confirmit Team
09/25/2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. behavioral, purchase history), and take action in order to improve the customer experience.

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Confirmit Team
By Confirmit Team
09/25/2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. As a discipline with allocated budget and resources, it is key to retaining customers and generating positive word of mouth, among other benefits, which drive business change and increase revenue.

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Confirmit Team
By Confirmit Team
09/24/2018

With more than 2,000 staff and a network of over 32 resorts across Asia Pacific, the region’s largest vacation ownership business required more than just ‘gut feel’ and intermittent feedback to make certain every aspect of the business was concentrating on the comfort of customers.

Customer Hub, a tailored Voice of the Customer program built on the Confirmit Horizons platform, has empowered the CX team to find the true voice of their customers and inspire customer-led transformation programs.

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