VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Shelly Chandler
By Shelly Chandler
05/22/2017

Last week saw the sixth CXPA Members Insight Exchange and I was so proud to see the way in which the event, and the CXPA itself has grown and matured over the years.

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Holly DeMuro
By Holly DeMuro
05/18/2017

Whether you are preparing a PowerPoint, putting together a report, or a creating a dashboard, the best way to ensure your clients understand your research findings is to tell a compelling story with the data. In Market Research, this is often easier said than done, however! Storytelling is a mix of art and science and without the right tools and training, it can be an impossible feat. 

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Aberdeen
By Aberdeen
05/16/2017

If you are like most companies, ensuring you meet and exceed customer expectations is a top priority. This begins with eliminating data silos and empowering employees with relevant insights that build long-lasting customer relationships. But gaining a 360-degree view of the customer experience can be a challenge. 

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Phil Durand
By Phil Durand
05/11/2017

I’ve just switched energy supplier. I know – brace yourselves. So what, would you think, would be the next thing I should receive from my new supplier? A welcome pack confirming my account details? A statement of some sort? Terms and conditions? No. None of that.

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Miguel Ramos
By Miguel Ramos
05/09/2017

Every day, consumers watch and create videos, send WhatsApp audio messages and take selfies. According to the 2016 Ericsson Mobility Report, video content will account for 70% of all mobile traffic by 2021, which represents an increase of 55% over the next 5 years.

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Shelly Chandler
By Shelly Chandler
05/08/2017

Those offering self-rated assessments about the maturity of CX programs want to know how they can further help you. Companies in whom you have real interest can only serve you better if you start with some type of assessment of your CX program, but vet your partners thoroughly. Don’t be a promiscuous assessment-taker!

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Forrester
By Forrester
05/04/2017

To assess the state of the CFM platform market, Forrester performed an important evaluation of the strengths and weaknesses of top CFM platform vendors. In The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017, Confirmit was cited as a leader in Customer Feedback Management Platforms.

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Holly DeMuro
By Holly DeMuro
05/02/2017

On April 27, 2017 Confirmit’s New York City office joined thousands of American businesses to participate in Take Our Daughters and Sons to Work Day

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Stacey Nevel
By Stacey Nevel
04/27/2017

For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day. We will be welcoming 14 Mini-Confirmites to the New York City office.

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Kaitlin Quinn
By Kaitlin Quinn
04/27/2017

Today the office will be a bit noisier than usual. No, there isn’t any construction going on (that was completed last summer), and there aren’t any big meetings happening. For the first time in Confirmit’s 20 year history, we will be observing Take Our Daughters And Sons To Work Day.

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