CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Shelly Chandler
By Shelly Chandler
11/22/2017

In this podcast, Confirmit’s Vice President of CX Consulting, Shelly Chandler discusses what really makes an effective Customer Experience strategy that drives change.

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holly demuro
By holly demuro
11/16/2017

From searching new ways to fight diseases to managing government regulations to flawed consumer perceptions, it can often seem as though pharmaceutical, life sciences, and medical device companies face more challenges than any other industry. 

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dina Otero
By dina Otero
11/16/2017

One of the industries that’s really started to embrace Customer Experience in recent years is the pharmaceutical market. Some of the world’s leading pharmaceutical organizations, including Novo Nordisk, Envigo and Quest Diagnostics recently attended Confirmit's round table event held with CX professionals. 

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Beth Magee
By Beth Magee
11/09/2017

This past week, we held a Customer Experience (CX) seminar in Dallas that focused on Creating and Maintaining Executive Buy-In for CX

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holly demuro
By holly demuro
11/02/2017

Whether you are preparing a PowerPoint, putting together a report, or creating a dashboard, the best way to ensure everyone in your business understands the customer insights you’re sharing is to tell a compelling story with the data. 

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Carolyn Hall
By Carolyn Hall
10/30/2017

Halloween is a time when the spookiest, scariest ghouls come out to play. While we hide behind the couch waiting for them to go away, we’ve been considering some of the terrifying Customer Experience horrors we’ve heard about over the years.

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Paul Quinn
By Paul Quinn
10/26/2017

It’s been over six months since we launched the much-anticipated Survey Designer, our slinky new interface for creating surveys for Market Research, Customer Experience and employee engagement programs.

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Shelly Chandler
By Shelly Chandler
10/20/2017

Customer Experience (CX) careers are a hot topic, in part because they are difficult to map. The first and second blogs in this series have produced many great questions from those wanting to enter the field from other professions, or even related fields. 

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EJ Sieracki
By EJ Sieracki
10/17/2017

Deloitte's 2017 Global Human Capital Trends research revealed that one of the tenets of building an organization ready for the future is intentionally designing it for speed, agility and adaptability. As a result, organizations should have to rethink how they structure their work, design their teams, develop their employees, and ask themselves what they need to do differently to improve the talent experience. 

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holly demuro
By holly demuro
10/11/2017

In research, we tend to spend a lot of time talking about “collecting data from consumers." With this type of language, it can almost seem as if consumers are nothing more than data receptacles. Consumers are, in fact, our clients’ customers. They are people with needs and expectations.

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