CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Paul Quinn
By Paul Quinn
06/20/2018
Miguel Ramos
Miguel Ramos

Declining responses rates and low levels of participant engagement are never far from the minds of Market Researchers, Customer Experience teams, and insight professionals. But is there really that much you can do about it?

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Forrester
By Forrester
06/14/2018

This report from Forrester Research recommends the best ways for driving customer-centric behaviors that improve CX delivery and guides CX pros on weaning their organizations off monetary CX incentives.

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Confirmit Team
By Confirmit Team
06/12/2018

Confirmit Learning Management System and E-Learning

At Confirmit, we believe that our customers’ success is paramount. To that end, we provide a variety of e-learning courses to ensure our customers are able to maximize their use of Confirmit.

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Holly Carter
By Holly Carter
06/11/2018

Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. While this technology is extremely valuable, researchers and CX pros often have a lot of questions about it: how it’s implemented, how it can be used to streamline their efforts, how accurate the analysis is, how customizable/configurable it is, and how it will impact their business.

In this webinar, we’re bringing together a panel of text analytics experts including, Jason Bryce, Lauren Azulay, and Alison Bushell, to answer the challenging questions about text analytics technology.

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Confirmit Team
By Confirmit Team
06/11/2018

Over the past few years, focus on collecting feedback to improve the customer experience has emerged as a top priority for many that want to differentiate their company. Unfortunately, businesses’ growing need for feedback is facing a strong headwind as customers are increasingly reluctant to respond to surveys. And why is that, you ask? Customers often feel that their survey feedback and efforts are futile as many companies fail to consistently close the loop or make tangible improvements to their business.

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Confirmit Team
By Confirmit Team
06/11/2018

Customers of financial services have much higher expectations of service and how companies should deliver it. They want financial organisations to use the data they’ve collected to make their lives easier. They want financial services that remember where their conversations left off if they switch between agents, bank branches or channels. They want a service that is quick, easy and solves their problem as quickly as possible.

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Confirmit Team
By Confirmit Team
06/11/2018

Download this fact sheet to learn how Confirmit’s Voice of the Customer flexible, scalable solution eliminates feedback silos and mobilizes Retailers to take action that drives real business results.

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Confirmit Team
By Confirmit Team
06/11/2018

It is becoming increasingly easy for customers to compare utility providers. Price remains a key driver for sales, but the experiences that customers receive throughout all interactions with your company are vital to retaining customers in the long term. Download the factsheet to learn how Confirmit Voiced can help your organization.

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Confirmit Team
By Confirmit Team
06/11/2018

It is becoming increasingly easy for customers to compare insurance companies. Price remains a key driver for sales, but the experiences that customers receive throughout the sales, claims, and renewals cycle are vital to retaining customers in the long term. Download the factsheet to learn how Confirmit Voiced can help your organization.

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Confirmit Team
By Confirmit Team
06/11/2018
In 2016, 89% of companies expect to compete mostly on the basis of customer experience. A positive customer experience can improve customer retention, attract new customers, increase revenues, and improve employee engagement. In this eBook, we’ve put together 16 expert VoC tips that will help drive your company’s VoC program toward success in the year ahead.
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