CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Beth Magee
By Beth Magee
02/19/2019

On a recent business trip, after a long day, I decided to get a glass of wine to bring back to my room while catching up on emails. The good news is that the hotel had a store to purchase such essentials. The bad news was that they only offer bottles of wine that require a corkscrew… Let the fun begin!

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Phil Durand
By Phil Durand
02/14/2019

Now I know it’s all de rigueur in certain circles to bash Apple for any number of reasons, but please be assured this is not one of those moments.

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Shelly Chandler
By Shelly Chandler
02/12/2019

Having just returned from the first Rutgers CX Certification Program in New Brunswick, NJ, I have to say…I’m impressed. While I attended as an advisory board member, I was able to sit in on the second day of the four-day, on-site event.

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Confirmit Team
By Confirmit Team
02/10/2019

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts.

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Carolyn Hall
By Carolyn Hall
02/08/2019

The time has come! The 2019 Confirmit ACE Awards are open and the judges are looking forward to cracking on with reviewing some submissions. 

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Claire Sporton
By Claire Sporton
02/07/2019

An exciting start to 2019! Confirmit has been named a Finalist in the Business Intelligence category in the 13th annual Stevie® Awards for Sales and Customer Service!

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Confirmit Team
By Confirmit Team
01/24/2019

In the recent report “Three Culture Practices For Long-Term Customer Centricity”, by Forrester Research, Inc., Analyst, Sam Stern breaks it down into simple terms we can all understand.

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Confirmit Team
By Confirmit Team
01/12/2019

Customer experience professionals always want to know more. It’s in our nature. What are customers thinking? What do they want more of? Did they like our staff? Were they disappointed? The list of questions can get out of hand quickly. With attention spans short and too many surveys for customers to respond to, we need to reign ourselves in a bit and look at what we already have right in front of our noses. 

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Ken Østreng
By Ken Østreng
01/03/2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. 

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Confirmit Team
By Confirmit Team
12/26/2018

Everyone in your team is working hard to improve the Customer Experience (CX). But are your results having the impact you want? If not, why? Politics? Silos? Technology? Whatever the excuses are, it’s time for them to stop.

It’s time for CX teams to challenge themselves and their organizations to understand what they need to do to meet the sky-high expectations of CX in 2019. 

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