CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
03/20/2019

What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score as you do? Confirmit surveyed 700 customer experience professionals and we’ve crunched the numbers to reveal the five habits that underpin the most successful programs.

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Confirmit Team
By Confirmit Team
03/20/2019

In this short testimonial video, Peter Wild, Software Development Director at ANSYS, talks about the impact of the Customer Experience program at the company, and highlights the importance of working across functions. He also talks about his experience of working with Confirmit and of winning a Confirmit ACE Award.

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Confirmit Team
By Confirmit Team
03/20/2019

Wouldn’t it be lovely if your business had a crystal ball that would tell you what to do to improve the organization and what the future held? With that information, you could plan the most effective steps to drive revenue or beat out the competition… Unfortunately, there are no crystal balls in business. But, it doesn’t follow that businesses have no hope for getting insights that enable proactive decisions. Technology exists that can help you gather and analyze data to identify areas for improvement.

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Dallas Vincent
By Dallas Vincent
03/18/2019

I’m close to hitting the six month mark of my time as a newly-minted Confirmite. It’s been an incredibly busy start to my time here and I thought I’d take a moment to introduce myself.

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Malkit Kaur
By Malkit Kaur
03/13/2019
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Carolyn Hall
By Carolyn Hall
03/07/2019

The deadline for the Confirmit ACE Awards is fast approaching and we’ve been inundated with requests for tips about what makes a winning submission. 

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Confirmit Team
By Confirmit Team
03/07/2019

In celebration of International Women’s Day, we would like to take a moment to honor all the Women of Confirmit. While our company is full of smart, talented women, we’ve chosen to interview our Executive Vice President of Global Human Resources, Heidi Brumbach. Heidi has been part of the Confirmit team for 13 years and is responsible for Confirmit’s HR activities around the world, focusing on developing and executing HR strategy in support of the company’s ambitious strategic plans. In this interview, Heidi provides advice for women in the workplace.

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Beth Magee
By Beth Magee
03/06/2019

Have you ever thought about what makes a company outstanding? Is it the balance sheet? The CEO? The products offered?

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Confirmit Team
By Confirmit Team
03/03/2019

RBUP works to improve the quality of mental health services for children and youth in Eastern and Southern Norway. The organization combines the expertise of researchers and a research support team to develop data collection and feedback systems that drive innovation for education programs and services across the child welfare system, district services and schools.

RBUP has harnessed the comprehensive data collection and reporting capabilities of Confirmit Horizons to support its activities though research surveys and a Voice of the Customer program. 

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Confirmit Team
By Confirmit Team
02/27/2019

This clear and concise infographic is designed to help you visualize the 5 habits of highly successful CX professionals, based on the State of CX research carried out by Confirmit and Engage Business Media. We hope it enables you get a snapshot on what you should focus on in order to grow your program - and your career - to great heights.

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