CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
11/08/2018

In this video, Graeme Lawrence of Market Research experts, Join the Dots, talks to Confirmit about his view on the future of MR, including the importance of moving from an asking to a listening industry and the introduction of video as a data collection channel. He also talks about his experience of working with the Confirmit Horizons platform.

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Confirmit Team
By Confirmit Team
11/08/2018

In this video, Ellie Osborne of award-winning Market Research agency, Join the Dots, talks to Confirmit about the importance of innovation in the future of MR. She discusses the role of integration and how the ability to bring together a range of different methodologies enables business to garner new insights.

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Confirmit Team
By Confirmit Team
11/08/2018

Philadelphia Insurance's Voice of the Customer program takes a focused approach to gathering customer feedback. PHLY uses feedback to identify areas for process and service improvements and build relationships with customers. It also provides positive feedback to reward and recognize employees doing a great job. 

In this video, Seth Hall, SVP Customer Service at Philadelphia Insurance, talks about the highlights of the Voice of the Customer program at PHLY. He also discusses the key advice for companies getting started with a Customer Experience program, and his experience of working with Confirmit over many years. 

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Dina Otero
By Dina Otero
11/06/2018

Last month we held our 5th Annual Insurance Summit in New York where the overall theme was rejuvenating your Customer Experience (CX) program. This is one of our flagship events and it gets better every year. 

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Confirmit Team
By Confirmit Team
10/31/2018

In 2010, the insurance industry began to evolve – previously expected market share was no longer guaranteed and the competitive landscape became crowded. Philadelphia Insurance Companies (PHLY) realized that long-term success required a fresh strategy. They needed a differentiator to set them apart from competitors. With a passion for service and customer experience being held to a high standard, they sought to make improvements.

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Julie Hermans
By Julie Hermans
10/29/2018

Today marks the end of my third week since joining the marketing department at Confirmit and I’ve been asked to share my thoughts on my time here so far! 

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Sarah Simon
By Sarah Simon
10/24/2018

Last Thursday, I enjoyed an opportunity to interview, fireside chat style, Terry DuVarne, First Vice President at PennyMac Loan Services. Their solutions are simple and elegant yet incredible effective. What are their secrets?

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Forrester
By Forrester
10/22/2018

Learn the best hacks for creating a compelling business case to get the support you need to drive a successful CX program.

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Confirmit Team
By Confirmit Team
10/19/2018

Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. But this trend is changing, especially given the rise of subscription-based business models.

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Confirmit Team
By Confirmit Team
10/12/2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. 

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