CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
02/17/2018

In this Confirmit customer testimonial, Paula McKillen of RS Components talked about her experience of working with Confirmit to deliver the company's Customer Experience program.

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Confirmit Team
By Confirmit Team
02/17/2018

Find out how Australian Market Research specialists, Orima Research, feel about working with the Confirmit team, and how Confirmit Horizons has delivered on the promise.

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Confirmit Team
By Confirmit Team
02/17/2018

In this short video interview, Zancesca Spagnoletti, AVP Customer Experience at Philadelphia Insurance Companies provides tips on getting starting with a Voice of the Customer program, talks about highlights of the Customer Experience activities at Philadelphia Insurance Companies, and describes her experience of working with Confirmit.

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Confirmit Team
By Confirmit Team
02/17/2018

In this short video, Market Research experts from Confirmit and the industry discuss some of the new approaches, methodologies and technologies being used to drive the market forward.

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Confirmit Team
By Confirmit Team
02/17/2018

Confirmit Go provides a rich experience to executives and front line case managers using their mobiles to quickly identify and manage customer challenges. It’s backed by the power of Confirmit Horizons, the world’s leading technology for multichannel feedback and research. Download the factsheet to learn more.

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Confirmit Team
By Confirmit Team
02/17/2018

In this short video, Jim Katzman, Senior Director, Customer Experience at Asurion talks about the Voice of the Customer program at Asurion, offers advice to CX professionals just getting up and running with a program, and describes his experience of working with Confirmit.

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Confirmit Team
By Confirmit Team
02/17/2018

In this short video interview, Abel Rhyne, Vice President, First Notice of Loss, Customer Service at Erie Insurance talks about the impact of their Voice of the Customer program on the organization, and his experience of working with Confirmit.

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Phil Durand
By Phil Durand
02/15/2018

Customer Experience best practices are everywhere. And while they’re great to hear about, useful to listen to and interesting to consider – implementation can be another thing entirely.

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Miguel Ramos
By Miguel Ramos
02/08/2018

Open-ended questions are a source of exceptional insight and vital context, allowing respondents to provide much richer feedback. Researchers can better understand respondents’ true feelings and attitudes about the survey subject – and create shorter surveys – by replacing endless check boxes with real words.   

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Shelly Chandler
By Shelly Chandler
02/07/2018

This time of year, many people are reflecting upon what they’ve accomplished this year and what to anticipate in the future. We tend to underestimate change in the long term and overestimate change in the short term. So talking about this topic for 2018 can be fraught with challenges – but we’re going to do it anyway! 

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