VoC, VoE and Market Research Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Carolyn Hall
By Carolyn Hall
06/26/2017

Our packed events program continues apace and last week the Confirmit team hosted over 50 Market Research professionals at the beautiful ME hotel in central London to talk social listening, text analytics and the evolution of our old friend, the survey.

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Dina Otero
By Dina Otero
06/16/2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit

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Miguel Ramos
By Miguel Ramos
06/15/2017

Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. It’s so 2010. 

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Tim Barker
By Tim Barker
06/14/2017
Dave King
Dave King

Building a business case for a Voice of the Customer program is a daunting task. Successful programs have a big impact on organizations. That means they have a high profile and affect people at all levels. Getting a VoC program approved could make you a superhero, but there are also real risks. So where do you start? How do you maximize your chance of success?

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Confirmit Team
By Confirmit Team
06/13/2017

As the insurance industry continues to experience downward pricing pressures, competitive advantage primarily comes from providing a positive customer experience and engaging customers on new levels. Download this fact sheet to learn how the features and benefits of Confirmit FastTrack for Contact Centers allows customer service centers within the insurance industry to rise to the challenge of performing as a strategic asset.

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Confirmit Team
By Confirmit Team
06/13/2017

How the Compass CX Maturity Instrument was Validated and What the Research Revealed About CX Program Successes, Strengths and Weaknesses.

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Claire Sporton
By Claire Sporton
06/08/2017

Judging the ACE Awards, our program that recognizes Confirmit customers who are really embracing best practices in customer experience, is always an interesting task.

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Stacey Nevel
By Stacey Nevel
06/06/2017

Canon Solutions America's Enterprise Managed Services Division is committed to being a customer experience leader. Their Voice of the Customer program drives innovation, transformation and loyalty that enables the company to deliver continuous improvement across the board.

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Sarah Simon
By Sarah Simon
06/06/2017

One-size-fits-all CX best practices proclamations make great soundbites but don’t work for individual businesses. What’s needed is a solid body of detailed recommendations tailored to your needs.

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Phil Durand
By Phil Durand
05/31/2017

Every year we invite clients to enter the Confirmit ACE awards so we can identify those who really deserve some special recognition. Those who have taken our product and ideas and really put it all to good use within their organizations.

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