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Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Nick Roman
By Nick Roman
09/30/2016

As part of Confirmit's 20th Anniversary Nick Roman shares his story as part of the "20 Years, 20 Stories" blog series.

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Claire Sporton
By Claire Sporton
09/29/2016
Sam Stern
Sam Stern

Why do some businesses just seem to “get” customer experience, while others struggle despite huge effort and resources? Is there a “secret sauce”, a few drops of which will guarantee the success of every program? Unfortunately the “secret sauce” is still not available on the supermarket shelves, but there are some startling similarities when you look at award winning Customer Experience programs. What can we learn from the best of the best?

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Fabio Reggio
By Fabio Reggio
09/20/2016

As part of Confirmit's 20th Anniversary Fabio Reggio shares his story as part of the "20 Years, 20 Stories" blog series.

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Carolyn Hall
By Carolyn Hall
09/19/2016

2016 is Confirmit’s 20th anniversary and we’ve been up to all sorts of things to celebrate our history, people, innovations and progress since 1996. We’re launching our Insight 2036 program - a short survey that asks professionals in VoC, VoE and MR – and indeed the wider tech arena – about their thoughts on how their worlds will evolve over the next 20 years.

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Miguel Ramos
By Miguel Ramos
09/15/2016

Recent developments in Omnichannel marketing have given customers new touchpoints, requiring brands to track and manage customer interactions across these different channels, and deliver a personalized and consistent experience every time.

 

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