CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
01/29/2020

Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot understand or take action on those insights.

 

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Confirmit Team
By Confirmit Team
01/22/2020

The annual Customer Experience Predictions report helps CX practitioners plan ahead as they position their businesses to exceed the ever-changing expectations of their customers.

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Confirmit Team
By Confirmit Team
01/17/2020

Everyone is sick of surveys - and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Be honest, are your surveys really driving change? Exactly. CX teams need to step away from the survey and seek our new means of survival. 

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Confirmit Team
By Confirmit Team
01/17/2020

By itself, data is just a horde of zombies. Stupid, overwhelming and inclined to destroy brains. Confirmit's Halloween infographic provides five ways to inject life into data and turn insight into business intelligence. 

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Confirmit Team
By Confirmit Team
01/17/2020

Customer experience is at a crossroads. For years it has been hailed as the silver bullet. The approach that will overcome product and price homogeneity and create meaningful differentiation that drives loyalty. And, in theory, that’s all still the case. 

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Confirmit Team
By Confirmit Team
01/17/2020

Confirmit Horizons™ Version 2019.05 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. It provides you with richer insights so you can make smarter decisions and take action faster. You can listen to what consumers are saying across a range of different channels, analyze that information and assign actions appropriately to manage business change. This factsheet explores the latest and greatest additions to the platform. 

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Confirmit Team
By Confirmit Team
01/17/2020

8 Top Tips for Great Survey Experience (and LOTS of responses!). This infographic explains how responsive define contributes to a better survey experience. 

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Confirmit Team
By Confirmit Team
01/16/2020

In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives and use insight to make better decisions that drive business change.

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Confirmit Team
By Confirmit Team
01/16/2020

RS Components initiated a strategic VoC program with Confirmit to capture customer insight that it could use to improve the customer experience across the organization. 

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Confirmit Team
By Confirmit Team
01/16/2020

Mars saw an opportunity to place a focus on building talent within the company instead of hiring talent externally. To achieve this, the team decided to bring together functional learning and leadership principles to create a program that focused on building sales leadership talent – and partnered with Confirmit to understand the impact of the program. 

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