CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Carolyn Hall
By Carolyn Hall
09/19/2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association (CXPA), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession.

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Kimmo Parkki
By Kimmo Parkki
09/16/2019

When preparing for the Gartner ReimagineHR Conference, I started to ponder about the concept of Continuous Listening and different shapes and forms it seems to take.

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Phil Durand
By Phil Durand
09/13/2019
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Jason Mallia
By Jason Mallia
09/12/2019

For those of you that follow our events, you’ll know that we’ve had a bit of a rock star theme going on this year. The Confirmit team has hosted fantastic events in New York and London already – and now it’s Sydney’s turn to step into the spotlight.

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Holly Carter
By Holly Carter
09/07/2019

Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. While this technology is extremely valuable, researchers and CX pros often have a lot of questions about it: how it’s implemented, how it can be used to streamline their efforts, how accurate the analysis is, how customizable/configurable it is, and how it will impact their business.

In this webinar, we’re bringing together a panel of text analytics experts including, Jason Bryce, Lauren Azulay, and Alison Bushell, to answer the challenging questions about text analytics technology.

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Jessica Buffenstein
By Jessica Buffenstein
08/20/2019

There are a lot of pieces to the puzzle of delivering a world-class customer experience. The good news is that there are tried and true methods of working on this puzzle

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Vandy Hamidi
By Vandy Hamidi
08/16/2019

For some, security is not the most thrilling of subjects, but at Confirmit, we obsess over it. That’s why we are extremely pleased to be able to say that Confirmit has, once again, successfully completed a “System and Organization Controls” - SOC 2 Type II examination.

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Confirmit Team
By Confirmit Team
08/11/2019

On the face of it the business case for a Voice of the Customer (VoC) program comes down to a simple equation: happier customers = increased profits. Numerous studies support the validity of this statement, which has by now been proven time and time again in various industries. Making an ROI-based business case can appear daunting, but with the right tools and methodology the steps become clear, and the rewards within reach.

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Billy Behler
By Billy Behler
08/09/2019

I have the pleasure of working with some wonderful organizations in my work at Confirmit, and while I am always aware of it, occasionally I am taken aback by the things that they do

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Confirmit Team
By Confirmit Team
08/01/2019

For researchers and insights teams, it’s not news that clients’ expectations are growing, seemingly by the day. Traditional Market Researchers whether in-house or within agencies are under immense pressure to deliver their results faster and cheaper. The good news of course is that automation and AI help enormously with this. The less good news is that this help fuels even greater demand for immediate insights.

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