CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


holly demuro
By holly demuro
10/11/2017

In research, we tend to spend a lot of time talking about “collecting data from consumers." With this type of language, it can almost seem as if consumers are nothing more than data receptacles. Consumers are, in fact, our clients’ customers. They are people with needs and expectations.

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Dina Otero
By Dina Otero
10/10/2017

Last week representatives of around 20 leading insurance companies joined us for Confirmit’s Fourth Annual Insurance Summit in New York. It would be hard to imagine a group of people more dedicated to the Customer Experience cause than those who attended.

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Phil Durand
By Phil Durand
10/10/2017

Here are four key points from the webinar Confirmit's Phil Durand presented alongside Bruce Temkin, CCXP Managing Partner & Customer Experience Transformist. In the webinar, they discussed the ways people and technology can and should work together to make the customer experience better.

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Stacey Nevel
By Stacey Nevel
10/04/2017

B2B Customer Experience professionals often spend most of their time and effort perfecting the experience their key corporate customers have with the company, and all too often forget about the end customer

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Beth Magee
By Beth Magee
10/03/2017

The day is finally up on us! After weeks of counting down some of our favorite customer stories, it is CX Day and we have something rather special to help us – and you - celebrate.

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Confirmit Team
By Confirmit Team
09/28/2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. The case studies featured in our 2017 ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Download the ACE Awards book and find out how Bupa Global, Lexis Nexis, Philadelphia Insurance, Virgin Money and many more achieved customer excellence using Confirmit’s solutions!

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Beth Magee
By Beth Magee
09/26/2017

Our celebrations of CX Day on October 3rd, continue today as we focus on another client with a fascinating story to well. This time, though, it’s a slightly different type of organization.

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Phil Durand
By Phil Durand
09/26/2017

Customer Experience best practices are everywhere. They’re great to hear about, useful to listen to and interesting to consider. But to implement?  

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Beth Magee
By Beth Magee
09/19/2017

This year, to celebrate CX Day on October 3rd, we’re running a countdown where we share some of our favorite customer stories to help inspire us all in our day-to-day Customer Experience activities.

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Confirmit Team
By Confirmit Team
09/18/2017

Technology is at the heart of your research operations. It facilitates your staff’s workflows, helps you deliver on the promises you’ve made to clients, and drives management decisions. Subpar system performance and technical limitations can have dire consequences for your business. Download our Challenge the Status Quo: Technology in Market Research infographic to learn more. 

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