CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Confirmit Team
By Confirmit Team
03/19/2020

Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations.

This made sense in years past, when firms could focus on a single source of advantage — such as growing faster or being more efficient. But shifting trends in the market mean that Customer Insight pros at B2B and B2B2C firms need high levels of analytics competency on both sides of the house.

 

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Confirmit Team
By Confirmit Team
03/05/2020

Researchers today are under increasing pressure to deliver high-quality results to their clients faster than ever before to remain competitive. The challenge is high-quality takes time! To balance both speed and quality we need to go back to the basics and identify ways we can streamline our processes.

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Confirmit Team
By Confirmit Team
02/13/2020

It’s high time researchers and insights professionals shattered the old, tired perceptions that we’re data wranglers.

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Carolyn Hall
By Carolyn Hall
02/13/2020

You might have seen the news by now Confirmit has been named a Leader in the just-launched report; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. 

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Laura Button
By Laura Button
02/12/2020

With more and more top-quality submissions pouring in each year, how can you make yours stand out? 

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Confirmit Team
By Confirmit Team
02/11/2020

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on. It’s time for a CX revolution.

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Arnt Feruglio
By Arnt Feruglio
02/11/2020

You often hear from Confirmit about the innovative new features we’re continually delivering to our clients to help them achieve their goals.

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Laura Button
By Laura Button
02/06/2020

We’re celebrating the 15th anniversary of the ACE Awards this year. A lot has changed in the world of CX since the ACE Awards first launched in 2005.

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Confirmit Team
By Confirmit Team
02/01/2020

A huge amount of incredible insight is hidden in customer comments. In this video Ryan Denny of Bupa Global explains how text analytics has added a new dimension to the customer experience program. 

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Confirmit Team
By Confirmit Team
01/29/2020

Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot understand or take action on those insights.

 

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