Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.
When it comes to reporting, analysis and driving action, I think it’s safe to say, we’ve got it covered! Confirmit’s comprehensive reporting and action suite, including ReportalTM, Active Dashboards, Instant Analytics, Discovery Analytics, and Action Management, provides organizations with access to everything they need.
A 360 degree view of customers from a data perspective is great. But it's increasingly important to understand how your customers interact with you through the entire lifecycle.
As part of Confirmit's 20th Anniversary Eric Kelce shares his story as part of the "20 Years, 20 Stories" blog series.
How many times this week have you been invited to provide feedback by a company you’ve recently bought from? Survey fatigue is an important topic in Market Research, as respondents receive ever-increasing requests for feedback - and data quality can suffer as a result.
Screwfix is the UK’s largest multi-channel supplier of trade tools, plumbing, electrical, bathrooms and kitchens. The nature of the Screwfix operation means that understanding the customer experience at every touchpoint is essential in ensuring consistently high levels of service, and in identifying potential areas of customer frustration. To achieve this, Screwfix undertook a Voice of the Customer (VoC) program with Confirmit.
Best-in-Class organizations differentiate themselves from the competition by using customer feedback data to guide business activities, but in order for them to be effective, they need a feedback collection strategy that reaches across all critical touch points and examines what customers are saying even when we don’t ‘ask’ them
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