CX, VoE and MR Resources

Learn Expert Tips & Best Practices

Keep up with all the latest happenings in the Customer Experience, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Claire Sporton
By Claire Sporton
01/18/2018

Why would you want to be in the middle? It’s OK for an hour or two, but long haul? No thanks. 

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Confirmit Team
By Confirmit Team
01/17/2018

The NPD team is realistic – and proactive – about the challenges with getting consumers to complete surveys and to keep those that do engaged throughout the process. After breaking into the online research arena a decade ago with the creation of online panels, the company has used Confirmit Horizons to ensure they are able to meet their clients’ ever-growing needs.

In this case study, you’ll learn how NPD Group has been able to work closely with Confirmit to drive their business forward and work more effectively and efficiently than ever before.

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Holly Carter
By Holly Carter
01/16/2018

Market Research clients are demanding research faster than ever before as they struggle to keep up with consumer and market changes.

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Confirmit Team
By Confirmit Team
01/10/2018

There are five facets of maturity that lead to sustainable success in Voice of the Customer programs. Becoming “data driven” is the goal for all organizations today. So why do only 8% of businesses indicate that they use their data effectively enough to understand and address customer needs?

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Confirmit Team
By Confirmit Team
01/10/2018

In this eBook you will learn how you can implement real-time, interactive data visualizations and reporting that provides your clients with high-quality research that drives business results.

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Confirmit Team
By Confirmit Team
01/10/2018

To support our customers’ need for a more efficient way to deliver respondent rewards, Confirmit has partnered with Virtual Incentives, a full-service platform and API technology that will allow you to deliver digital gift cards instantly. Download the factsheet to learn more. 

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Confirmit Team
By Confirmit Team
01/10/2018

RS Components’ CX program, underpinned by Confirmit Horizons, captures feedback from customers across 29 markets in 17 languages and has delivered incredible value to the company. In this short interview, Paula McKillen, Head of CX Development at RS Components shares her advice on how to build a successful Voice of the Customer program that drives cultural change.

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Confirmit Team
By Confirmit Team
01/10/2018

Whether you want to collect feedback from your customers, conduct a market research project, or better enable your employees, mobile accessibility needs to be a primary consideration and Confirmit is here to help! Confirmit makes the most important aspects of our comprehensive Horizons solution accessible from mobile devices to help you increase response rates and drive employee productivity.

In this eBook you'll get a tour of Confirmit Horizons mobile capabilities.

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Confirmit Team
By Confirmit Team
01/10/2018

Even companies that have an advanced CX measurement program need to innovate further to remain relevant and effective. That’s because of three trends that are disrupting how companies measure customer experience. Download this report to learn more. 

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Confirmit Team
By Confirmit Team
01/10/2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward.

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