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Keep up with all the latest happenings in the Voice of the Customer, Voice of the Employee and Market Research industries, learn lessons from the experts, and identify the best ways to use Confirmit.


Fabio Reggio
By Fabio Reggio
09/20/2016

As part of Confirmit's 20th Anniversary Fabio Reggio shares his story as part of the "20 Years, 20 Stories" blog series.

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Carolyn Hall
By Carolyn Hall
09/19/2016

2016 is Confirmit’s 20th anniversary and we’ve been up to all sorts of things to celebrate our history, people, innovations and progress since 1996. We’re launching our Insight 2036 program - a short survey that asks professionals in VoC, VoE and MR – and indeed the wider tech arena – about their thoughts on how their worlds will evolve over the next 20 years.

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Miguel Ramos
By Miguel Ramos
09/15/2016

Recent developments in Omnichannel marketing have given customers new touchpoints, requiring brands to track and manage customer interactions across these different channels, and deliver a personalized and consistent experience every time.

 

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Confirmit Team
By Confirmit Team
09/15/2016

The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. The case studies featured in our ACE Award Winners’ Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

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Kevin Sheridan
By Kevin Sheridan
09/13/2016

If you hire the right, highly engaged managers, they still need to know, and do, the most effective things to bring their work group to higher, and hopefully best-in-class, levels of engagement. Kevin Sheridan has created a checklist based on a key driver analysis of millions of employee engagement survey responses so your managers can bring their work group to higher, and hopefully best-in-class, levels of engagement.

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