Text Analytics & Mining

Find Key Insights To Differentiate Your Business

Your business is faced with ever-increasing volumes of free-form content including CRM, Voice of the Customer, customer service, financial, HR, and social media. Extracting real insights is like panning for gold – there are little nuggets hidden among a vast amount of less-valuable content. 

Overview

Turn Text into Actionable Insight

Sifting through the huge quantities of free-form content available to you is time consuming. Even so, it is critical to determine customer intent, keep abreast of vital market trends, or get early warning of product or service issues.

The sheer scale and diversity of information sources that capture feedback is daunting. But those sources house valuable insights that can make an enormous difference in a competitive market. Ignoring them is not an option, so you must exploit them.

 

 

Confirmit Genius

Outperforms Human Category Analyses 

With Confirmit’s text analytics solutions, you can gain insight into what is being said across different categories of your business. Then, analyze the true sentiment for the categories that suit your business across multiple sources, receive timely alerts about sentiment changes, and align those insights with key customer metrics.

Confirmit GeniusTM text analytics provides categorization and sentiment analysis for free-form text, and automatically determines sentiment by category for each piece of content you need to analyze. In tests, Genius has delivered very high accuracy levels, often exceeding 90% accuracy and outperforming human analysis.

Confirmit Genius

Fact Sheet 

Confirmit Genius incorporates both Text Analytics and Social Analytics, and enables you to find the nuggets of insight that will give you a competitive edge. Find out more.

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How Social Should You Be?

White Paper 

Monitoring social media is a big job, and it’s not something that you can just dip into every now and then if you want to do it effectively, in a way that drives action. This paper will help you decide whether your business should turn its back and about face, or give social media a warm embrace.

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Warm Embrace or About Face?

White Paper 

How social should you be? Should your business be monitoring and measuring social media to drive action across the organization? Download this white paper to find out how companies are harnessing the power of social media to deliver real business benefits.

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Sony Mobile Communications Case Study

Sony Mobile partnered with Confirmit to implement an advanced social listening program that’s produced a massive Return on Investment.

Read Full Case Study

Benefits

Act Fast

Automate Analysis

Rapidly analyze vast amounts of content, without large staff overhead, to enable faster response to customer issues.

Richer Insights

Gain Clearer Understanding of Your Market

Gain richer insights into customer and market perceptions and those of your competitors.

Drive Action

Find & Address Customer Metric Changes

Gain richer insights into customer and market perceptions and those of your competitors.

Build the Big Picture

Align Structured & Unstructured Data for Insightful Data Analysis

Integrate categorization and sentiment data with your wider Voice of the Customer program and share insights with the right stakeholders.

How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We’re incredibly proud of our solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

Get Started

 

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