Outperforms Human Category Analyses
With Confirmit’s text analytics solutions, you can gain insight into what is being said across different categories of your business. Then, analyze the true sentiment for the categories that suit your business across multiple sources, receive timely alerts about sentiment changes, and align those insights with key customer metrics.
Confirmit GeniusTM text analytics provides categorization and sentiment analysis for free-form text, and automatically determines sentiment by category for each piece of content you need to analyze. In tests, Genius has delivered very high accuracy levels, often exceeding 90% accuracy and outperforming human analysis.