Confirmit Fast Track for Contact Centers

Rapidly Gain a Holistic View of the Contact Center to Deliver Superior CX

Achieving operational efficiencies is essential, but differentiating your customer experience requires a holistic view of contact center performance. Then you can improve customer satisfaction and deliver measurable business benefits. The end result is increased revenue, reduced costs, and a customer centric culture.

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FastTrack for Contact Center Overview

A dedicated Voice of the Customer solution built for purpose around the contact center, enabling rapid response to customer concerns while informing management decisions at a strategic level. View Voice of the Customer metrics alongside traditional contact center operational metrics. Based upon the learnings of 20 years’ experience, FastTrack combines the best practices we’ve gleaned over the years with the ability to have you up and running very quickly.

view FastTrack for Contact Center Fact Sheet

Features & Benefits

We’ll Provide Personalized Expertise

We’ll provide best practice advice, then work with you to fine tune surveys and reporting to meet your unique business needs. Benefit from a Pre-configured program based upon 20 years’ experience

Succinct Surveys

When it comes to taking action, Confirmit makes it easy for you to immediately close the loop with dissatisfied customers. The solution provides fully automated customer surveys designed specifically for contact centers and configured to complement your brand

We’ll Deliver Insight in Real Time

Real-time dashboards will provide a clear view into the health of your contact center and highlight areas where you can improve. Real-time, role-based reporting, provides managers with strategic-level insights for process improvement and opportunities to guide agent development. Quickly resolve customer problems before they escalate. Immediate alerts notify the right people about issues, such as dissatisfied customers, overdue issues, opportunity for product cross-sell, and potential customer churn.

We’ll Ensure Your Success

FastTrack for Contact Centers provides the elements you need to get started with your VoC program, and we’ll ensure your program continues delivering maximum Return on Investment. Importantly, the solution ensures long term value by allowing you to expand your program as your needs evolve.

How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We’re incredibly proud of our solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

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