Big Data Integration

Confirmit SmartHub^TM

Map Feedback Data to Business Data, CRM, & Social Media

Confirmit SmartHub enables you to capture, analyze, and respond to all forms of feedback in real-time from a single, centralized hub.

Confirmit SmartHub maps different types of data to your survey data, so you can provide context for, and add depth to, all your customer, employee, and market feedback. CRM data can be easily mapped using CRM Connect while social media data can be integrated using Social Connect.

You can also use XML Web Services to provide the communication path between Confirmit Horizons and other tools. We have a range of core APIs that support the key functions of your feedback or research activities, and further extend the functionality of our solutions.

Confirmit Social Connect for Genius

Analyze Unsolicited Data from Social Media

Social media contains a wealth of unsolicited feedback about your brand, your products, and your services as well as valuable insights into your competitors. Social Connect for Genius brings a structured view of that unsolicited feedback into Confirmit SmartHub.

Using the same categorization model for analyzing all forms of free-form content ensures that you can have a consistent view of the themes and sentiment coming from survey feedback, social media posts, and any other form of textual content that you capture.