Data Integration Software

Reap Richer Insights by Merging Business Data

Overview

Barrier-Free, Enterprise-Wide Data Integration

With Confirmit’s open-architecture design, there is no barrier to enterprise-wide integration. Our range of Application Programming Interfaces (APIs) has been developed to enable communication and integration between Confirmit Horizons and other strategic systems, allowing you to build value-added applications that maximize the functionality of all of your software.

Confirmit SmartHub^TM

Map Feedback Data to Business Data, CRM, & Social Media

Confirmit SmartHub enables you to capture, analyze, and respond to all forms of feedback in real-time from a single, centralized hub.

Confirmit's data integration software maps different types of data to your survey data, so you can provide context for, and add depth to, all your customer, employee, and market feedback. CRM data can be easily mapped using CRM Connector.

You can also use XML Web Services to provide the communication path between Confirmit Horizons and other tools. We have a range of core APIs that support the key functions of your feedback or research activities, and further extend the functionality of our solutions.

Confirmit SmartHub Benefits

Effective Analysis

Build the Data Structure You Need

Ensure the right relationships are established between data sources by structuring data according to the analytics you need to perform.

Engage Your Audience

Control Customer & Panelist Email Frequency

Easily control survey invitation frequency to avoid upsetting customers or panelists.

Always Up-to-Date

Review Your Results on Live Dashboards

Minimize manual intervention by having the latest results automatically available in your dashboard.

The Right Audience

Synchronize Contacts with Respondent Data

Establish a central repository of contacts, such as customers or employees, which is automatically synchronized as respondent data are added to your surveys.

CRM Connector for Salesforce

Integrate Your Voice of the Customer with Your CRM

With Confirmit CRM Connector for Salesforce, you can optimize all your customer interactions throughout the customer lifecycle, by integrating Confirmit Horizons directly with your Salesforce system. Our data integration software allows you to combine data from your VoC program and CRM system, allowing you to leverage customer data from Salesforce to deliver contextual information into your dashboard reports.

Select customers from Salesforce for regular feedback, and manage the business rules for survey distribution. For example, initiate a VoC survey to capture feedback after every significant Salesforce transaction, and drive action by using business rules to trigger activities for sales, or cases for services to follow.

Confirmit CRM Connector for Salesforce Benefits

Data Integration

Review Relevant CRM Data before Surveying

Don’t ask questions when you already know the answers. CRM Connector for Salesforce ensures that relevant customer data are automatically available to streamline your processes.

Personalized Surveys

Define Customer Lists & Fine Tune Questions

Ensure surveys are tailored to each customer, and create highly targeted customer lists so you can ask very specific questions about individual experiences.

Improve Retention

Salesforce Integration Enables You to Win More

Use Salesforce to build lists of customers due for renewal. Use relationship surveys to learn about their intentions while you can still impact their decisions.

Flexible Access to the Right Data

Configure Access for Each of Your Teams

Exceptional flexibility means that business users can work in the system that best suits them, so sales and services teams can work mainly in Salesforce, while VoC and marketing teams can have access to both systems.

Confirmit SmartHub

Fact Sheet

Learn more about Confirmit SmartHub, our feature-rich, intelligent data repository that delivers richer insights to ensure you make the right decisions.

Fact Sheet

With Confirmit CRM Connector for Salesforce, you can optimize all your customer interactions throughout the customer lifecycle, by integrating Confirmit Horizons directly with your Salesforce system.

White Paper

Use this document to find out how you can use Confirmit to improve the quality of, and decrease the time it takes to develop, your distributed information systems.

How Do I Get Started?

Ready to find out more about how Confirmit’s date integration solutions can help drive your business forward? We’re incredibly proud of our data integration software and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

Get Started

Data Integration Software

Reap Richer Insights by Merging Business Data

Overview

Barrier-Free, Enterprise-Wide Data Integration

Confirmit SmartHubTM

Map Feedback Data to Business Data, CRM, & Social Media

Confirmit SmartHub Benefits

Effective Analysis

Build the Data Structure You Need

Engage Your Audience

Control Customer & Panelist Email Frequency

Always Up-to-Date

Review Your Results on Live Dashboards

The Right Audience

Synchronize Contacts with Respondent Data

CRM Connector for Salesforce

Integrate Your Voice of the Customer with Your CRM

Confirmit CRM Connector for Salesforce Benefits

Data Integration

Review Relevant CRM Data before Surveying

Personalized Surveys

Define Customer Lists & Fine Tune Questions

Improve Retention

Salesforce Integration Enables You to Win More

Flexible Access to the Right Data

Configure Access for Each of Your Teams

Confirmit SmartHub

Fact Sheet

CRM Connector for Salesforce

Fact Sheet

Confirmit’s API Whitepaper

White Paper

How Do I Get Started?

Confirmit SmartHub^TM