Confirmit Horizons

Manage the Complete Market Research and Voice of the Customer Lifecycle

The Confirmit Horizons platform provides you with everything you need for end-to-end management of Voice of the Customer programs, Voice of the Employee programs, and Market Research projects.

Overview

Powerful Platform Consolidates All Research and Feedback Data

Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. With Confirmit Horizons, you are able to uncover richer insights, so you can make smarter decisions and execute faster reactions.

Panel

Streamlined Panel Management

Confirmit's panel management provides your panel members with a great experience, maximizing the quantity and quality of their responses while streamlining your panel management operations.

Survey Design & Multi-Channel Data Collection

Build Sophisticated Content for Every Program

Confirmit’s advanced survey design capabilities enable you to create highly sophisticated surveys to support your Voice of the Customer, Voice of the Employee, and Market Research programs.

Mobile

Gather Data from an Array of Devices

Confirmit’s range of mobile solutions enable you to capture insights in the moment, through a wide range of mobile devices, adding a new dimension to your feedback and research programs.

Dashboards, Reporting & Analysis

Real-Time Insights Customized for You

Confirmit’s reporting is extremely flexible and can be customized, analyzed, and visualized in virtually any way you can imagine. It provides real-time insights regardless of the channels you use to gather feedback or research data.

Social & Text Analytics

Smart Tools Enhance Your Insights

With Confirmit’s text and social analytics solutions, you can gain insight into what is being said about your business. Then, analyze the sentiment for the categories that suit your business, receive timely alerts, and align those insights with key customer metrics.

Delivery Models

Which Option Works for You?

The Confirmit Horizons platform is available through two delivery models to ensure that it meets the specific needs of your business. Regardless of which delivery model you choose, you can rest assured that Confirmit provides maximum security, scalability, and flexibility to meet the needs of every customer.

Confirmit Horizons SaaS

Web-based Software Solution

Confirmit Horizons SaaS is a web-based environment that enables you to take advantage of the power of the platform without worrying about server maintenance and administration. Our web environment is highly secure. It is managed by Confirmit and hosted by Rackspace in three separate locations around the world, including: Dallas, Texas, U.S.A.; London, U.K.; and Sydney, Australia.

Confirmit Horizons On-Premise

Onsite Solution

Confirmit Horizons On-Premise is an ideal choice for customers with specific compliance requirements related to personal data, or high volumes of data collection or reporting activity. This delivery model gives you full access to all of Confirmit’s great features while allowing you to store the solution and the data on your own servers.

How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We’re incredibly proud of our solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

Get Started

Architecture & Integration

APIs Automate Business Processes

Confirmit Horizons is an open-architecture, modular platform that includes a survey engine, authoring (creation of surveys and reports) module, and a variety of add-on modules for collecting data or feedback, panel management, data processing, data analysis, and reporting.

Our open architecture means that it’s easy for Confirmit to share data with your other business systems, saving you time while allowing you to develop enterprise-wide processes, projects, and initiatives.

You can integrate with many other systems using our range of Application Programming Interfaces (APIs). Confirmit Horizons APIs provide you with a platform-independent means of automating business processes.

2016 ACE Awards Winners’ Showcase
Case Study

Download the ACE Awards book and find out how AIG, Dell Software, Lloyds Banking Group, Siemens and many other companies across several industries achieved customer excellence!

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Siemens Corporation
Case Study

Siemens Corporation has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company has implemented Confirmit Horizons to run a comprehensive VoC program that has pushed NPS to unprecedented levels for the organization.

Read Full Case Study

BMG
Case Study

In order to gather valuable insight from often hard-to-reach individuals and groups, BMG Research has long understood that constant innovation, both in terms of research methods and technology, is essential.

READ Full Case Study

Security & Scalability

Security

The Confirmit platform incorporates an extensive range of security measures covering all aspects of the system, so that you benefit from the highest levels of data security and compliance with regulatory standards. In addition to our software security measures, Confirmit continually performs a range of tests to ensure the security, reliability, and availability of the SaaS environment. For additional details about our security features, click here. In addition to our security features, we have an independent third-party (currently McAfee / Foundstone) regularly perform (i) external vulnerability testing of the SaaS environments; and (ii) application testing (ethical hacking). We are always returned the highest security grade available, “A”.

Scalability

Confirmit is used by small businesses running a few surveys a year, by global companies running thousands of complex research projects—and every size business in between. Whether you’ll have a few hundred respondents, or a few million, the platform can scale to meet your requirements in a cost-effective way.

Features like dedicated Microsoft SQL Server Database for each survey, complete stateless design, and easy application scaling both outwards and upwards in a virtualized application environment ensure that your business performance requirements can be met now, and in the future.

Hosting

Confirmit has been partnering with Rackspace as its managed hosting provider since 2004. Rackspace is a recognized world leader for secure managed hosting services. They deliver comprehensive monitoring, software, hardware, and network guarantees, all designed to deliver high platform availability. This is in addition to providing 24/7/365 Fanatical Support™, and a range of measures that ensure compliance with current industry regulations and quality standards, particularly those relating to SSAE-16 Type II SOC examination, ISO 27001 certification, Safe Harbor certification, and more.

Availability

The Confirmit SaaS environments delivered 100% uptime for web-based data collection and reporting in 2014 and 2015. Confirmit and our hosting partner Rackspace follow a strict range of measures to ensure high availability. These include, but are not limited to:

24x7x365 on-site and off-site monitoring and pro-active incident management

Dedicated Confirmit SaaS Operations team available 24x7x365 to investigate and remedy any availability or performance issues

Hosting vendor guarantee of 100% network uptime through SLA

Uptime for Horizons SaaS Uptime for CustomerSat SaaS

Hosting vendor guaranteed hardware replacement within one hour of reported hardware issue through SLA

Full Duplex Gigabit network

Fully redundant and scalable application modules deployed in N+1 or better server configurations

Clustered SQL database servers with multi-path, fault-tolerant fiber channel SAN infrastructure

State-of-the-art physical building security. Dedicated fault-tolerance for all infrastructure levels.