Confirmit Horizons Customer Experience Platform

Manage the Complete Market Research and Voice of the Customer Lifecycle

The Confirmit Horizons platform provides you with everything you need for end-to-end management of Voice of the Customer programs, Voice of the Employee programs, and Market Research projects.

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Confirmit Horizons: Overview

Powerful Platform Consolidates All Research and Feedback Data

Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. It provides you with a one-stop, feature-rich solution to gain maximum value and insight from all your feedback and research projects. With Confirmit Horizons, you are able to uncover richer insights, so you can make smarter decisions and execute faster reactions.

Enjoy Streamlined Panel Management

Confirmit's panel management provides your panel members with a great experience, maximizing the quantity and quality of their responses while streamlining your panel management operations.

Build Sophisticated Content for Every Program

Confirmit’s advanced survey design capabilities enable you to create highly sophisticated surveys to support your Voice of the Customer, Voice of the Employee, and Market Research programs.

Gather Data from an Array of Devices

Confirmit’s range of mobile solutions enable you to capture insights in the moment, through a wide range of mobile devices, adding a new dimension to your feedback and research programs.

Real-Time Insights Customized for You

Confirmit’s reporting is extremely flexible and can be customized, analyzed, and visualized in virtually any way you can imagine. It provides real-time insights regardless of the channels you use to gather feedback or research data.

Smart Analytics Tools Enhance Your Insights

With Confirmit’s text and social analytics solutions, you can gain insight into what is being said about your business. Then, analyze the sentiment for the categories that suit your business, receive timely alerts, and align those insights with key customer metrics.

Delivery Models

Which Option Works for You?

The Confirmit Horizons platform is available through two delivery models to ensure that it meets the specific needs of your business. Regardless of which delivery model you choose, you can rest assured that Confirmit provides maximum security, scalability, and flexibility to meet the needs of every customer.

Confirmit Horizons SaaS

Web-based Software Solution

Confirmit Horizons SaaS is a web-based environment that enables you to take advantage of the power of the platform without worrying about server maintenance and administration. Our web environment is highly secure. It is managed by Confirmit and hosted by Rackspace in three separate locations around the world, including: Dallas, Texas, U.S.A.; London, U.K.; and Sydney, Australia. We also have cloud-based offerings hosted by Microsoft Azure in Canada and Germany.

Confirmit Horizons On-Premise

Onsite Solution

Confirmit Horizons On-Premise is an ideal choice for customers with specific compliance requirements related to personal data, or high volumes of data collection or reporting activity. This delivery model gives you full access to all of Confirmit’s great features while allowing you to store the solution and the data on your own servers.

How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We’re incredibly proud of our solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

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Architecture & Integration

APIs Automate Business Processes

Confirmit Horizons is an open-architecture, modular platform that includes a survey engine, authoring (creation of surveys and reports) module, and a variety of add-on modules for collecting data or feedback, panel management, data processing, data analysis, and reporting.

Our open architecture means that it’s easy for Confirmit to share data with your other business systems, saving you time while allowing you to develop enterprise-wide processes, projects, and initiatives.

You can integrate with many other systems using our range of Application Programming Interfaces (APIs). Confirmit Horizons APIs provide you with a platform-independent means of automating business processes.

2018 ACE Awards Winners’ Showcase
Case Study

The case studies featured in our 2018 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

2018 ACE AWARDS WINNERS

Siemens Corporation
Case Study

Siemens Corporation has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company has implemented Confirmit Horizons to run a comprehensive VoC program that has pushed NPS to unprecedented levels for the organization.

Read Full Case Study

BMG
Case Study

In order to gather valuable insight from often hard-to-reach individuals and groups, BMG Research has long understood that constant innovation, both in terms of research methods and technology, is essential.

READ Full Case Study

Security & Scalability

Security and Confidentiality

At Confirmit, we take security seriously. This commitment is embedded in our culture, products, and day-to-day operations. The Confirmit Horizons platform and Confirmit’s management thereof, incorporate a comprehensive set of security and confidentiality controls governed by an Information Security Policy built on the ISO 27001 framework and has been SOC 2 Type II audited by an independent AICPA accredited firm. This ensures that you benefit from the highest levels of data security in the industry. For additional details about the full array of security and confidentiality features, click here.

Scalability and Reliability

Confirmit Horizons has been designed to scale with our clients’ needs. The platform is used by small businesses running a few surveys a year to large multi-national companies running thousands of complex research projects—and every size of business in between. Whether you’ll have a few hundred respondents, or millions, the platform scales to meet your requirements in a cost-effective way.

Our partnership with industry leaders Rackspace and Microsoft Azure in concert with our fully redundant infrastructure and high-availability application architecture has enabled Confirmit to deliver industry-leading near 100% uptime over many years.

Availability

At Confirmit, our goal is to provide industry-leading uptime so our clients can enjoy round-the-clock access to business critical surveys and reports. As of January 2020, in the preceding 5 years, we have delivered a combined uptime of 99.995% for our SaaS and Cloud sites, with a perfect 100% uptime in the preceding 12 months.

24x7x365 on-site and off-site monitoring and pro-active incident management

Dedicated Confirmit SaaS Operations team available 24x7x365 to investigate and remedy any availability or performance issues

Hosting vendor guarantee of 100% network uptime through SLA

Uptime for Horizons SaaS and Cloud

Fully redundant and scalable application modules deployed in N+1 or better server configurations