Product & Features

Gain Valuable Business Insights for your VoC, VoE and Market Research Programs

Confirmit’s business insight software provides advanced tools for reporting, analysis, and action management. Our diverse set of functionalities create a holistic approach to feedback management and deliver clear actionable insights to customers.


Confirmit Horizons - Overview

Confirmit Horizons is a flexible, multi-channel business insight software platform for Voice of Customer, Employee Engagement, and Market Research. It provides you with a one-stop, feature-rich solution to gain valuable strategic business insights from multiple feedback and research projects.

 

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Product Features

With Confirmit Horizons, you are able to uncover richer business insights, so you can make educated decisions and quickly execute on them. Some of the features include:

Survey Design

With the ability to author a survey once, then deploy it across multiple channels – including web, CAPI, telephone, mobile, and paper – it ensures the most efficient use of your time while maximizing results.

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Panel Management

Confirmit's Panel Management module provides your panel members with a great experience, maximizing the quantity and quality of their responses while streamlining your panel-management operations.

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Data Collection

Every survey you run can be made available via multiple channels and respondents can even switch between channels mid-survey to suit their needs.

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Data Integration

Move beyond survey results by adding business data so you can generate new insights and suggest tactical and strategic actions. These will drive business performance improvements for your customers.

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Social Media

Social feedback is an invaluable channel for companies to improve dialog with their customers and for Market Research firms to reach a much wider market.

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Text Analytics

Extracting real insights is like panning for gold – there are little nuggets hidden among a vast amount of less-valuable content.

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Reporting & Analysis

Confirmit provides comprehensive reporting solutions that enable you to accurately and effectively analyze and share powerful insights across your organization.

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Action Management

With Action Management, any issues your customers have are automatically flagged and
assigned to someone.

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Mobile

Whether in the call center, in the board room, or running research programs in the field, capturing the feedback at the right time and in the right manner is critical to driving insight.

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How Do I Get Started?

Ready to find out more about how Confirmit’s business insight software can help drive your business forward? We're incredibly proud of our business insight solutions and we'd love to show you more. Tell us a bit about your company and we'll show you how we can help you meet your business objectives today - and in the future.

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