Asurion
In this short video, Sarah Day, Senior Director, CX at Asurion gives her advice on getting the most from a VoC program and talks about its impact at Asurion. She also talks about her experience of working with Confirmit, making use of the CX consulting and the Confirmit Horizons platform to get the best possible results and drive business change.
Join the Dots
In this video, Graeme Lawrence of Market Research experts, Join the Dots, talks to Confirmit about his view on the future of MR, including the importance of moving from an asking to a listening industry and the introduction of video as a data collection channel.
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Philadelphia Insurance Companies
In this short video interview, Zancesca Spagnoletti, AVP Customer Experience at Philadelphia Insurance Companies provides tips on getting starting with a Voice of the Customer program, talks about highlights of the Customer Experience activities at Philadelphia Insurance Companies, and describes her experience of working with Confirmit.