Confirmit's Clients & Case Studies

We are proud that many of the world’s leading corporations and market research firms rely on Confirmit’s technology and services for their research and feedback needs.

RS Components

What's it like to work with us? Hear from RS Components' Paula McKillen as she talks about how the Confirmit team has become an extension of her own team, creating a true partnership that is core to the success of their VoC program.

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RS Components Interview - Confirmit as a Partner

ORIMA Research

We pride ourselves on delivering on our promises and supporting our clients from day one. In this video, Symon Duniec of Orima Research talks about their experiences of getting started with Confirmit Horizons, and how Confirmit's experts worked with Orima's team to ensure they have everything they need to succeed.

Philadelphia Insurance Companies

In this short video interview, Zancesca Spagnoletti, AVP Customer Experience at Philadelphia Insurance Companies provides tips on getting starting with a Voice of the Customer program, talks about highlights of the Customer Experience activities at Philadelphia Insurance Companies, and describes her experience of working with Confirmit.

CX Chat with Zancesca Spagnoletti, Philadelphia Insurance

Enhancing Customer Experience

The Voice of the Customer is at the heart of a successful Customer Experience program. By listening to customers at the right time and in the right way, Confirmit’s customers have been able to lead their markets in delivering outstanding customer experiences.

Philadelphia Insurance

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Confirmit provides a tailored, multichannel VoC solution with role-based reporting and alerting capabilities.

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Siemens Corporation

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base.

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Virgin Money

Virgin Money's Customer Experience program has delivered timely and tangible improvements that have helped the company to increase revenue, drive culture change and achieve record levels of customer satisfaction.

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Driving Loyalty & Growth

What makes your customers loyal? Understanding the drivers of loyalty can protect you in a competitive marketplace. Confirmit's customer experience solutions help you to uncover those drivers and take action to ensure you retain and grow your best customers.

Amadeus

Since partnering with Confirmit, the hospitality division of Amadeus has been able to maintain the flexibility and competitive advantage it requires as it continues to grow worldwide. Their Customer Experience program has not only delivered immediate results by identifying areas for improvement, but also enhanced the company's ability to adjust its internal processes by engaging internal teams.

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RS Components

RS Components launched their Customer Experience program to deliver a consistent customer metric to drive and track CX improvements globally, using the insight gathered to determine, develop and deliver improved experiences. The program has proven to be truly innovative, partly due to its global business scope with multiple customer touchpoints in all regions, and partly due to the willingness of the executive team to make customer experience a board-level issue.

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Alitalia

Alitalia uses feedback from its regular customers to inform decisions about every aspect of the customer experiences it provides, ensuring it continues to exceed customer expectations and command customer loyalty.

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Engaging Employees

An engaged workforce is at the heart of each effective, successful organization. Listening to the Voice of the Employee is your first step to increasing employee engagement – and that means reduced staff turnover, lower costs, and a strong corporate culture.

ENGAGE

ENGAGE works with a wide range of leading brands and organizations who trust the organization with their most valuable asset: their people. One such client is the UK’s largest retail general insurer. ENGAGE began working with the insurer in 2014 to undertake a strategic, long-term employee engagement program.

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Results-driven Research

Research—whether traditional Market Research or as part of a customer experience program—must be driven by the ability to generate actionable results. Confirmit provides tools for businesses to understand what they are being told and identify the next steps they need to take to move forward.

QRS Market Research

QRS Market Research is the longest established independent data collection provider in the UK. The company undertakes many surveys that address sensitive or potentially contentious issues, and have an experienced, high-caliber team to gain respondents’ trust, enabling them to conduct meaningful interviews and gather true insight.

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BMG

In order to gather valuable insight from often hard-to-reach individuals and groups, BMG Research has long understood that constant innovation, both in terms of research methods and technology, is essential.

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Orima

Orima was commissioned to undertake a fieldwork project in remote parts of Australia with the aim of collecting information about the experiences of participants in a high-profile government trial aimed at finding an effective tool to aid disadvantaged communities. In this case study, you’ll learn how Orima harnessed Confirmit’s CAPI solution to run a project in these challenging conditions.

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How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We're incredibly proud of our solutions and we'd love to show you more. Tell us a bit about your company and we'll show you how we can help you meet your business objectives today - and in the future.

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Confirmit's Clients & Case Studies

We are proud that many of the world’s leading corporations and market research firms rely on Confirmit’s technology and services for their research and feedback needs.

RS Components

ORIMA Research

Philadelphia Insurance Companies

Enhancing Customer Experience

Philadelphia Insurance

Siemens Corporation

Virgin Money

Driving Loyalty & Growth

Amadeus

RS Components

Alitalia

Engaging Employees

ENGAGE

Results-driven Research

QRS Market Research

BMG

Orima

How Do I Get Started?

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