Confirmit's Clients & Case Studies

We are proud that many of the world’s leading corporations and Market Research firms rely on Confirmit’s technology and services for their research and feedback needs.

Asurion

In this short video, Sarah Day, Senior Director, CX at Asurion gives her advice on getting the most from a VoC program and talks about its impact at Asurion. She also talks about her experience of working with Confirmit, making use of the CX consulting and the Confirmit Horizons platform to get the best possible results and drive business change.

RS Components Interview - Confirmit as a Partner

Join the Dots

In this video, Graeme Lawrence of Market Research experts, Join the Dots, talks to Confirmit about his view on the future of MR, including the importance of moving from an asking to a listening industry and the introduction of video as a data collection channel.

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Philadelphia Insurance Companies

In this short video interview, Zancesca Spagnoletti, AVP Customer Experience at Philadelphia Insurance Companies provides tips on getting starting with a Voice of the Customer program, talks about highlights of the Customer Experience activities at Philadelphia Insurance Companies, and describes her experience of working with Confirmit.

CX Chat with Zancesca Spagnoletti, Philadelphia Insurance

Enhancing Customer Experience

The Voice of the Customer is at the heart of a successful Customer Experience program. By listening to customers at the right time and in the right way, Confirmit’s customers have been able to lead their markets in delivering outstanding customer experiences.

Philadelphia Insurance

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Confirmit provides a tailored, multichannel VoC solution with role-based reporting and alerting capabilities.

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Siemens Corporation

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base.

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Virgin Money

Virgin Money's Customer Experience program has delivered timely and tangible improvements that have helped the company to increase revenue, drive culture change and achieve record levels of customer satisfaction.

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Driving Loyalty & Growth

What makes your customers loyal? Understanding the drivers of loyalty can protect you in a competitive marketplace. Confirmit's customer experience solutions help you to uncover those drivers and take action to ensure you retain and grow your best customers.

Amadeus

Since partnering with Confirmit, the hospitality division of Amadeus has been able to maintain the flexibility and competitive advantage it requires as it continues to grow worldwide. Their Customer Experience program has not only delivered immediate results by identifying areas for improvement, but also enhanced the company's ability to adjust its internal processes by engaging internal teams.

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RS Components

RS Components launched their Customer Experience program to deliver a consistent customer metric to drive and track CX improvements globally, using the insight gathered to determine, develop and deliver improved experiences. The program has proven to be truly innovative, partly due to its global business scope with multiple customer touchpoints in all regions, and partly due to the willingness of the executive team to make customer experience a board-level issue.

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Bupa Global

Bupa Global is the international health insurance division of Bupa. The company provides customers who want premium international coverage with services to access the healthcare they need anywhere in the world. To boost loyalty, Bupa Global decided to move beyond purely listening to customers and towards driving action. They defined an ambitious plan to move forward and put key targets in place to measure and manage success.

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Engaging Employees

An engaged workforce is at the heart of each effective, successful organization. Listening to the Voice of the Employee is your first step to increasing employee engagement – and that means reduced staff turnover, lower costs, and a strong corporate culture.

ENGAGE

ENGAGE works with a wide range of leading brands and organizations who trust the organization with their most valuable asset: their people. One such client is the UK’s largest retail general insurer. ENGAGE began working with the insurer in 2014 to undertake a strategic, long-term employee engagement program.

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Results-driven Research

Research—whether traditional Market Research or as part of a customer experience program—must be driven by the ability to generate actionable results. Confirmit provides tools for businesses to understand what they are being told and identify the next steps they need to take to move forward.

QRS Market Research

QRS Market Research is the longest established independent data collection provider in the UK. The company undertakes many surveys that address sensitive or potentially contentious issues, and have an experienced, high-caliber team to gain respondents’ trust, enabling them to conduct meaningful interviews and gather true insight.

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AcuPOLL

AcuPOLL has challenged the status quo in Market Research since its founding. It invented in-person qual+quant research for the industry to provide faster and more predictive concept test results in real time. Their partnership with Confirmit helped the organization grow, as they delivered innovations to deliver the speed and cognitive science advancements desired by their clients.

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BuzzBack

Buzzback is an award-winning insights agency that takes innovation seriously.

Culturati Research & Consulting

No company aiming to grow in the US can ignore the Hispanic market in their research. Research means reliable sample – in this case, Spanish speaking sample. Culturati Research identified this need and dedicated resources to building a best-in-class Hispanic panel. To succeed, this Market Research business needed a sophisticated research platform with a focus on the mobile experience and multi-lingual capabilities.

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Ready to find out more about how Confirmit can help drive your business forward? We're incredibly proud of our solutions and we'd love to show you more. Tell us a bit about your company and we'll show you how we can help you meet your business objectives today - and in the future.

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