16 Tips for Building a Powerful VoC Program in 2016
A positive customer experience can improve customer retention, attract new customers, increase revenues, and improve employee engagement. To enjoy such benefits, however, your company’s customer experience initiatives must be organized and supported by a well-planned Voice of the Customer (VoC) program. With that in mind, we’ve put together 16 expert VoC tips that will help drive your company’s VoC program toward success in the year ahead.
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