Insurance Customer Experience Software

Philadelphia Insurance Realizes VoC Return on Investment

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle.

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AIG: Customer Feedback Drives Cost Savings

One of the top insurance providers in North America captures customer feedback to drive cost savings, process improvements, improved customer retention, and new business opportunities.

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Insurance Turning Challenges into Opportunities with VoC

Regulatory challenges have resulted in a world where very little differentiates one insurance carrier from another. In many cases, a positive customer experience is the only real differentiator to improve customer retention and sales. Download the this infographic to see how you can grow your business by improving your customer experience.

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16 Tips for Building a Powerful VoC Program in 2016

A positive customer experience can improve customer retention, attract new customers, increase revenues, and improve employee engagement. To enjoy such benefits, however, your company’s customer experience initiatives must be organized and supported by a well-planned Voice of the Customer (VoC) program. With that in mind, we’ve put together 16 expert VoC tips that will help drive your company’s VoC program toward success in the year ahead.

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Mobile's Impact on Insurance - How to Leverage It

Mobile technology is changing the way insurers, agents and producers interact with customers today. The insurance industry is increasingly faced with new challenges and opportunities as companies seek to acquire and better serve customers who use mobile devices to manage virtually every aspect of their lives. Considering consumers reliance on mobile, it is imperative that insurance companies develop a formal strategy for collecting customer feedback using mobile.

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Philadelphia Insurance Listens to Customers

Following the recent recession, insurance companies came to realize that long-term success required a fresh approach to customer service. The industry as a whole suddenly had to confront hesitancy and concerns from customers and prospects. Market share was no longer guaranteed. Read the full story at DestinationCRM.

The Total Economic Impact of Confirmit for Financial Service and Insurance Organizations

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, Confirmit can prove it! Download the Total Economic Impact for Insurance Infographic to see the Return on Investment other insurance organizations have enjoyed by partnering with Confirmit.

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2021 Forsta ACE Awards Showcase Book: Insurance Edition

The Forsta ACE (Achievement in Customer Excellence) Awards program celebrates outstanding achievement in customer and employee experience. Receiving a Forsta ACE Award demonstrates an organization’s rigorous application of Customer Experience best practices, and its outstanding performance as measured by those processes.