Finance and Banking Industry Business Intelligence

Customer experience is extremely important as financial institutions are suffering from increased commoditization driven by regulatory forces and automation.

Confirmit helps financial service companies listen to the voice of their customers to improve profits, while identifying new opportunities that improve their competitive edge while minimizing risk with our business intelligence software solutions.

Market Research Respond to Your Customers Faster

Claire Sporton Interview with Future Banking: Challenges Today

In this interview with Future Banking, Confirmit’s VoC Expert, Claire Sporton, discusses the key challenges financial services organizations face with customers today.

AIG: Customer Feedback Drives Cost Savings


One of the top insurance providers in North America captures customer feedback to drive cost savings, process improvements, improved customer retention, and new business opportunities.


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16 Tips for Building a Powerful VoC Program in 2016


A positive customer experience can improve customer retention, attract new customers, increase revenues, and improve employee engagement. To enjoy such benefits, however, your company’s customer experience initiatives must be organized and supported by a well-planned Voice of the Customer (VoC) program. With that in mind, we’ve put together 16 expert VoC tips that will help drive your company’s VoC program toward success in the year ahead.

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The Total Economic Impact of Confirmit for Financial Service and Insurance Organizations


Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, Confirmit can prove it! Download the Total Economic Impact for Insurance Infographic to see the Return on Investment other insurance organizations have enjoyed by partnering with Confirmit.


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How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We’re incredibly proud of our financial business intelligence solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

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