Voice of the Customer for B2B

For B2B companies, retaining clients is the difference between success and failure.

Most operate on the 80/20 rule, and losing a top client often represents a significant portion of total revenue. A solid Voice of the Customer (VoCP) program is essential to identify at-risk accounts, understand and fix issues and leverage positive word-of mouth to grow your business.

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B2B Customer Experience: Why it’s Hard to get Right and How to Succeed Anyway

In this webinar, guest speaker Maxie Schmidt-Subramanian, Principal Analyst at Forrester Research, Inc. and Phil Durand, Director, Customer Experience Management at Confirmit discuss how B2B organizations can plot the right course ahead.

Watch this on-demand webinar to learn how you can find answers to the questions above, and ensure your B2B company is best-placed to turn CX into competitive advantage.

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Voice of the Customer: 5 Steps to Success

Creating a positive and consistent customer experience across multiple channels is one of the biggest challenges facing businesses today, and a solid Voice of the Customer program is core to meeting this challenge. This white paper outlines clear steps to help streamline processes and drive change.

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Confirmit VoC for B2B: Growing Your B2B Profits is Easy When You Listen

We have many years’ experience working with top business-to-business (B2B) organizations all over the world to help them collect, aggregate, analyze, and act on feedback. In this eBook, we’ll provide best practice tips and case studies that show you how feedback programs can drive your business growth.

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RS Components Interview

RS Components’ CX program captures feedback from customers across 29 markets in 17 languages and has delivered incredible value to the company. In this short interview, Paula McKillen, Head of CX Development at RS Components shares her advice on how to build a successful Voice of the Customer program that drives cultural change.

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How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We’re incredibly proud of our solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

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