Confirmit Action Management™

For B2B companies, retaining clients is the difference between success and failure.

Most operate on the 80/20 rule, and losing a top client often represents a significant portion of total revenue. A solid VoC program is essential to identify at-risk accounts, understand and fix issues and leverage positive word-of mouth to grow your business.

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CyberSource: Award-Winning Customer Satisfaction Pays

A leading provider of electronic payment and payment security solutions uses daily transactional feedback data to maintain high customer satisfaction in the small business and enterprise customer segments.

 

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Equinix Case Study

 

Gaining customer insights from around the world is a feat in itself. Making those insights immediately accessible and actionable in an information-driven world is nearly impossible for most. Yet with Confirmit, Equinix has global visibility into customer feedback. The company can quickly and efficiently use the information, resulting in heightened and consistent customer experiences.

 

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Voice of the Customer: 5 Steps to Success

 

Creating a positive and consistent customer experience across multiple channels is one of the biggest challenges facing businesses today, and a solid Voice of the Customer program is core to meeting this challenge. This white paper outlines clear steps to help streamline processes and drive change.

 

 

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Confirmit for B2B: Growing Your B2B Profits is Easy When You Listen

 

We have many years’ experience working with top business-to-business (B2B) organizations all over the world to help them collect, aggregate, analyze, and act on feedback. In this eBook, we’ll provide best practice tips and case studies that show you how feedback programs can drive your business growth.

 

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RS Components Case Study

 

In 2014, RS Components undertook a strategic Voice of the Customer (VoC) program with the aim of systematically and consistently capturing insights into the customer experience. This would allow RS Components to gain visibility into, and create ownership of, the customer across the organization through real-time reporting – including individual case management. Read their case study now to see how they did it.

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The Total Economic Impact™ of Confirmit Horizons™

 

Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. And, every VoC software and service vendor claims to be the “vendor that provides ROI”. But, Confirmit can prove it! Download the Total Economic Impact Infographic to see the return on investment other organizations have enjoyed by partnering with Confirmit.

 

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How Do I Get Started?

Ready to find out more about how Confirmit can help drive your business forward? We’re incredibly proud of our solutions and we’d love to show you more. Tell us a bit about your company and we’ll show you how we can help you meet your business objectives today – and in the future.

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