Confirmit’s Shelly Chandler Recognized as 2017 CX Impact Award Winner


Vice President of Customer Experience Consulting at Confirmit makes the list of top ranking CX industry executives

New York, NY, London, UK and Oslo, Norway: October 4, 2017 — Shelly Chandler, CCXP, Vice President of Customer Experience Consulting at Confirmit, has been named a winner of the 2017 CX Impact Awards by the Customer Experience Professionals Association (CXPA).

The CX Impact Awards are a part of Customer Experience (CX) Day, a global day celebrating the organizations and people who are delivering great experiences to customers. The program recognizes individuals that exemplify excellent Customer Experience and make a profound impact on their organization and its customers. From frontline employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported Customer Experience (CX), Voice of Customer (VoC), or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

“Customer Experience is reaching its zenith – the industry has learned and achieved so much, and yet there is still significant room to grow,” said Chandler. “It is essential that those with successes share their methods to inform others’ strategies. Executives, take note: a long-term investment in Customer Experience will produce results – support transformational change and instill trust your customers!”

The award recognizes Shelly for not only knowing the value of integrating technical solutions to support a complete CX program, but also providing guidance in acting upon those insights gained from the program. In her current role, she advises clients on how to connect their customer insights to higher-level business goals and help ensure their CX programs support both operational and financial objectives.

“Shelly’s team provides consulting services to our customers in a manner that is truly customer-focused, making her more than deserving of this award” said Michael Wooh, Chief Marketing Officer, Confirmit. “Shelly ensures her team is mission-driven, with the ultimate goal of being able to help Confirmit customers make the most of their insights programs, and use those insights to propel their customer experience maturity.”

A panel of judges – all regarded as thought leaders in the CX field – reviewed the award finalists and selected winners in two categories: Practitioners (who are bringing CX competencies and skills to organizations and brands), and Providers (those employed by companies who consult and/or provide technology, products and services in the CX space).

This year’s judging panel included:

·         Natalie Schneider, CCXP, Vice President Customer Experience, Anthem, Inc.

·         Carlos Pimenta, CEO, Macquarium, Inc.

·         Neil Sharp, CCXP Partner, PEN CX

·         Chantel Botha, CCXP Customer Experience Strategist, Brandlove

·         Stephanie Thum, Capitol Management Consulting

In addition to the CX Awards announcement, CX Day involves thousands of customer experience professionals taking part in dozens of in-person networking events in multiple countries as well as a range of online activities. Details about all activities are available on the CX Day website.