Confirmit Announces 2017 ACE Award Winners


Clients recognized for outstanding achievements in customer experience and commitment to driving business change

New York, NY, Oslo, Norway and London, UK - May 16, 2017: Confirmit, the leading global solutions provider for customer experience, Voice of the Employee, and Market Research today announced the winners of the 2017 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the annual award program recognizes Confirmit clients who demonstrate proven excellence and innovation in their Voice of the Customer programs.

This year’s program boasted a competitive applicant pool, having the highest number of submissions ever received. With a roughly twenty percent increase in winners from last year and fourteen first time recipients, those honored in the 2017 ACE Award program represent global companies from a range of industries, all committed to measuring, understanding and acting upon the customer experience. Several of this year's winning companies have also been recognized with the prestigious Judges' Choice Award, which recognizes companies that exhibit exceptional results from their customer experience program.

Winning organizations include:

  • Voice of the Customer
    • Judges’ Choice Award: Amadeus Hospitality, Asurion, Cognita, Virgin Money
    • Winners: AIG Travel, Aldermore Bank plc,, Canada Goose, CyberSource, Deltek Inc., Digital Insight, Digital Insight University, Erie Insurance, Grant Thornton LLP Canada, Hyundai Capital America, Infor, LexisNexis, McKesson, Moore Medical, OpenText Corporation, Philadelphia Insurance Companies, PODS Enterprises LLC, Quest, Synoptek, The Hanover Insurance Group, Tyco Integrated Security, Tyco SimplexGrinnell, Waters Corporation, Wow! Internet, Cable & Phone
  • Voice of the Employee
    • Judges’ Choice Award: ENGAGE with Direct Line Group
    • Winners: Cognita, Siemens Building Technologies, Ulta Beauty (Talent Feedback)
  • Contact Center
    • Judges’ Choice Award: If P&C Insurance, Wow! Internet, Cable & Phone
    • Winners: Bupa, Digital Insight, Greenwich Associates, Opentext Corporation, Selective Insurance, Synoptek, Telegraph Media Group, Ulta Beauty (Guest Services)
  • Business Impact
    • Judges’ Choice Award: Ally Financial, Philadelphia Insurance Companies
    • Winners: Asurion, B2B International with Wolseley, If P&C Insurance, LexisNexis, Selective Insurance, Survey Sampling International with Orange, Ulta Beauty (Large Event)
  • Innovation
    • Judges’ Choice Award: Canon Solutions America, LexisNexis, Survey Sampling International with Orange
    • Winners: Ally Financial, ENGAGE with Direct Line Group, Homesite Insurance, NHBC, Philadelphia Insurance Companies, Sears Holdings Corp, Synoptek, Ulta Beauty (Store Survey)
  • Insight through an MR Agency
    • Judges’ Choice Award: W5 with eir Business
    • Winners: B2B International with Wolseley, Greenwich Associates, Zenkai Consulting

“Now, more than ever, listening to the Voice of the Customer is an integral part of the business,” shared Ken Ă˜streng, President and CEO of Confirmit. “We’re proud to honor our clients with this year’s ACE Award, further validating their achievements and dedication to delivering positive customer experiences, changing business culture, and generating significant Return on Investment. It was highly encouraging to see the business results displayed in each application and understand how Confirmit helped drive those results.”

For more information on the Confirmit ACE Awards, visit