A new study finds Confirmit Voice of the Customer solution can deliver 365 percent Return on Investment to retailers. The Total Economic Impact (TEI) of Confirmit for Retail Organizations, a commissioned study conducted by Forrester Consulting on behalf of Confirmit, provides a framework of the cost, benefit, flexibility and risk factors retailers should review when considering implementing a Confirmit VoC solution.
“This study provides encouraging data that, in our opinion, reinforces the value Confirmit provides retailers,” said Henning Hansen, Confirmit president and CEO. “With a highly flexible, multi-channel end-to-end solution our retail partners are empowered to create actionable insights that enable smarter decision-making and improved customer experience.”
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