New Customer Growth Drives Momentum in Q1 for Confirmit


London, UK, and Oslo, Norway and New York, NY: 1 June, 2016 Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research, reported key momentum in Q1 2016. As the company celebrates its 20th anniversary, Confirmit achieved record revenue from new clients and posted several customer successes and award wins.

Henning Hansen, Confirmit President and CEO explains: “Our current levels of achievement and growth, including what we’ve seen in Q1 of 2016 alone, proves that companies are recognizing the value of our technology and leveraging it to drive change within their organizations. We are extremely excited to see what the rest of 2016 will bring in terms of success, especially for our newly signed customers.”


Customer Success

Given the strong results and overall business success Confirmit’s top-notch technology solutions brings to its customers, it is continually selected and preferred over other vendors. In Q1, Confirmit continued to expand its customer base with the addition of new customers from a range of industries around the world, and posted an all-time high revenue for new clients in a single quarter, including Aldermore Bank, Magna International, Inc., Scandinavian Hospitality Management, Transport Focus, and Wyndham Vacation Resorts. These companies join the ranks of Confirmit’s established clients who include Grant Thornton, GfK, Canon Solutions America, Nielsen, Philadelphia Insurance and Sony Mobile Communications.

“At Aldermore, we’re committed to challenging the established views of what a bank should be,” explains Pamela Brown, Marketing Director at Aldermore Bank. “Part of that approach is placing customers at the heart of everything we do – and that means listening to them. Launching a new Voice of the Customer program with Confirmit is a key step in ensuring that not only do we listen to our customers, but we’re able to take action to serve our customers in the best possible way every day.”


Company Growth

In addition to bringing success and growth to its customers, Confirmit is also seeing significant growth within the company. The expansion in Australia that followed the 2015 acquisition of long-term reseller partner, IRM, continues apace with new clients and team members coming on board. In addition, Confirmit Australia closed its largest Voice of the Customer deal since inception during the quarter.

Since 2010, more than 1.1 billion surveys have been completed on Confirmit Horizons platform across the full range of data collection channels, including web, telephone, IVR, paper and mobile.


Text Analytics and Mobile Expansion

The company’s text and social analytics solution, Confirmit Genius continued to gain significant traction, with more leading businesses using the platform to analyze both survey responses and social media activity. In Q1 2016, 200 million social media posts were analyzed through Confirmit Genius, and the company reported a 300% increase in the number of survey verbatims categorized over Q4 2015. The critical role of mobile in research programs is clear, with around 50,000 mobile devices running Confirmit’s mobile solutions around the world, across the full range of Android, iOS and Windows systems. In Q1 2016, over 10 million survey responses and media files were collected through mobile devices, demonstrating the importance of the mobile channel in VoC and MR programs.

Once again, the company achieved 100% uptime on all its SaaS environments in the US, UK and Australia.


Awards and Recognition

Reaffirming Confirmit’s progress and growth, the company was recognized with two awards. Most notably, Confirmit was awarded AAA rating by Dun & Bradstreet for the seventh consecutive year. AAA is the highest possible rating assigned to the bonds of an issuer by credit rating agencies, meaning the issuer has an exceptional degree of creditworthiness. Additionally, CUSTOMER Magazine named Confirmit Horizons Version 19 Product of the Year.

Confirmit also hosted its annual ACE Awards, and received a record number of submissions from the EMEA region this year. Entries came from companies across a number of industries including insurance, financial services and retail. Entries reported exceptional results for Confirmit customers, including a 36% increase in Net Promoter Score® and a 50% increase in Overall Customer Satisfaction.


To learn more about Confirmit’s plans for the year ahead, please visit our company blog here.


*All trademarks are the property of their respective owners. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Bain & Company, Inc., and Fred Reichheld.”