Leaders in Voice of the Customer and Market Research to Drive Insights at Confirmit Community Conference 2013


New York, NY and Oslo, Norway and London, UK: Analysts, experts and front-line practitioners will convene at Confirmit Community Conference 2013 in London and Las Vegas this June. This year’s theme – Amplify Voices, Create Connections, Drive Innovation – reflects the business successes that can be achieved via Voice of the Customer, Employee Engagement and Market Research programs.

Visionaries from AIG Life & Retirement, BSI, Chime Insight and Engagement, GMI-Kantar, Office Depot, Rockbridge Associates, Scottish Television, Towers Watson and Travelers will explore how to capture the true Voice of the Customer, boost respondent engagement and increase customer retention. In Las Vegas, Author Jackie Huba, along with industry experts Roxana Strohmenger (Forrester) and Seth Hall (Philadelphia Insurance) will also share their insights on latest market trends. In London, industry experts Jim Davies (Gartner) and Tim Macer (Meaning Ltd) will also share their insights on latest market trends.

In response to the success of North American CCC ’11, Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, planned two 2013 events. Attendees at the London (June 19-21, at the Park Plaza Riverbank) and Las Vegas (June 26-28, at the Bellagio) conferences can:

  • Discover new techniques that can drive business forward in their rapidly-changing industries; 
  • Pick from an extensive program to create a tailored timetable of sessions that explain trends and specific challenges businesses face;
  • Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders. 
Themed lunch tables, around key sectors and topics including financial services, retail, B2B, mobile and more, will drive inspired thinking and offer attendees the opportunity to foster connections.
“Customer Experience Management programs have the power to really change how a business performs, and I’m excited to be sharing some of the successes that we’ve achieved through our work with Confirmit” explains Karl Sharicz, Customer Experience Lead at Tyco-SimplexGrinnell. “I hope that our story will inspire others at the conference, and I’m keen to learn from some of the other presentations to help develop our own program further.”
"Increasingly businesses are realising it's not just the engagement but the quality of the engagement that matters. New technologies bring new responsibilities too” comments Tim Macer, Managing Director, Meaning Ltd. “Our most recent industry survey, which was sponsored by Confirmit, focused not only on research technology trends but on questions of quality and best practice. Our survey shows it is still a work in progress across the industry - and there is still more learning to do. But the Confirmit Community Conference is the ideal place to share these ideas, and learn together not only about the latest technologies, but how to make best use of them."
“I am really looking forward to sharing our case study about the work we’ve done with The Weather Network at CCC’13,” said Adam Froman, CEO, Delvinia. “Confirmit has been a foundational technology platform for our AskingCanadians data collection business for more than six years and their user events not only provide a great forum to meet others who are developing innovative solutions using Confirmit, but I’m always inspired by the quality of the speakers and presentations at their events.”
To learn more and to register for the London or Las Vegas event, please visit http://www.confirmit.com/community/conference.aspx. 


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