Is Voice of the Employee the New Employee Engagement – or a Whole New Can of Worms?

06/05/2015

June 05, 2015: Over the last year or two, you’ll also have heard more and more about the Voice of the Employee. In fact, CX leaders have declared 2015 'The Year of the Employee'.

The thing is that we already had employee engagement (and if you’re old enough, you’ll remember employee satisfaction as well). So is Voice of the Employee just the latest term for employee engagement, or is it actually something different?

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