Engaged staff are critical to a company’s success and the majority of businesses will have some manner of program in place to achieve that. Increasingly, we’re seeing organizations expand beyond the traditional annual employee engagement surveys into more sophisticated Voice of the Employee programs.
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The Voice of the Employee represents a step-change in the way businesses interact with – and listen to – their staff. Combined with VoC, it’s possible to engage employees and customers in an entirely complementary manner, but like so much else – it’s all in the planning.