Customer Experience: Challenges and Solutions


May 06, 2015: From P&C to life and health, there are many practice areas in the insurance industry. However, despite variations in business models and day-to-day activities, the importance of the customer experience and the need for a successful Voice of the Customer program are constants.

This article shows how to circumvent roadblocks that Voice of the Customer pros encounter when they launch or revamp their programs.

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