Confirmit Horizons™ honored for enabling successful Customer Experience programs
LONDON and OSLO, Norway and NEW YORK, December 21, 2016 — Confirmit announced today that TMC, a global, integrated media company, has named the Confirmit Horizons platform a 2016 Customer Experience Innovation Award winner. Presented by TMC’s CUSTOMER magazine, the 2016 Customer Experience Innovation Award recognizes best-in-class companies that are setting the standard in delivering exceptional customer experiences through all channels, including social.
“Because CX and MR professionals are being challenged to results and return-on-investment faster than ever before, we’re constantly developing Confirmit Horizons to support action-oriented programs that collect data from multiple channels and present it in a visually engaging, easily digestible and quick-to-share format,” said Terry Lawlor, EVP Product Management, Confirmit. “We are thrilled to be recognized by CUSTOMER Magazine for the impact the solution has on customer experience programs, in driving tactical closed-loop actions as well as strategic business change.”
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. It provides users with a one-stop, feature-rich solution to gain maximum value and insight from customer experience programs. Businesses who use the platform to capture the Voice of the Customer are able to use insights gathered to increase revenue, reduce costs and drive culture change that delivers world-class customer experiences.
“Congratulations to Confirmit for receiving a 2016 Customer Experience Innovation Award. Confirmit Horizons has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
For more information about Confirmit Horizons, visit: www.confirmit.com/Products/Confirmit-Horizons/.