Confirmit Receives 2010 CRM Excellence Award from Customer Interaction Solutions Magazine

04/15/2010

“We’re delighted that Confirmit Horizons has been recognized for its contribution to strong, effective CRM programs” said Pat Molloy, Chief Strategy Officer at Confirmit. “Confirmit Horizons enables companies to capture the Voice of the Customer and use it to enhance their CRM strategies. By combining customer feedback with CRM data, companies gain insight that helps them to make better decisions, improve business processes and retain more customers.”

Businesses use Confirmit Horizons to capture customer feedback via the Web, telephone, IVR and paper, and combine those sources to get a clear view of the customer experiences they offer. The platform combines advanced reporting capabilities and automated alerting that enables companies to quickly understand and react to feedback and strengthen customer relationships.

“The Eleventh Annual CRM Excellence Awards has recognized Confirmit for being a true CRM partner to its customers and clients,” said Rich Tehrani, CEO, TMC. “Confirmit has demonstrated to the editors of Customer Interaction Solutions that Confirmit Horizons improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers.”
 
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2010 CRM Excellence Award winners can be found in the May and June 2010 issues of Customer Interaction Solutions magazine.

For more information, please visit www.tmcnet.com or www.confirmit.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit www.cismag.com.  

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).

 


 

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