Confirmit Announces 2016 ACE Award Winners


Industry-leading organizations recognized for outstanding achievements in customer experience

New York, NY and Oslo, Norway and London, UK - May 10, 2016: Confirmit, the leading global customer experience solutions provider for Voice of the Customer, Voice of the Employee, and Market Research, today announced the winners of the 2016 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the ACE Awards recognize Confirmit clients who demonstrate excellence and innovation in Voice of the Customer programs.

The winners of the 2016 ACE Awards represent organizations from a variety of industries, all dedicated to delivering the very best customer experience. Several of this year’s winning companies have also been recognized with the prestigious Judges’ Choice award, honoring companies exhibiting exceptional results from their Voice of the Customer program, and proving they are among the best of the best when it comes to customer-centricity. Winning organizations include:

  • Voice of the Customer
    • Judges’ Choice Awards: Cognita, Grant Thornton LLP (National Client Experience – US), Philadelphia Insurance, Virgin Money
    • Winners: Actuate/Open Text, AIG Travel, AIG’s U.S. Life Division, Asurion, Authorize.Net, Best Buy, CyberSouce, Dell Software, Inc., Deltek, Inc., Digital Insight (Digital Insight University), Erie Insurance, Infor, Lloyds Banking Group, Moore Medical, Newmarket International, Inc. an Amadeus company, PODS Enterprises LLC, Screwfix, Siemens Building Technologies, Synoptek, Sysmex America, Inc., Tyco SimplexGrinnell, Waters Corporation

  • Contact Center
    • Judges’ Choice Award: Synoptek
    • Winners: ANSYS, Philadelphia Insurance, Screwfix, Sysmex America, Inc., Telegraph Media Group
  • Overall Business Impact
    • Judges’ Choice Awards: Best Buy, Screwfix
    • Winners: ANSYS, Asurion, Digital Insight, Grant Thornton LLP (National Office – Canada), Homesite Home Insurance, McKesson Ireland, Reachlocal, The Hanover Insurance Group, Unruly Group

  • Innovation in a Voice of the Customer or Voice of the Employee Program
    • Judges’ Choice Award: ANSYS
    • Winners: Reachlocal, Sony Mobile Communications, Synoptek

  • Insight through a Market Research Agency
    • Judges’ Choice Award: W5 with Gas Networks Ireland
    • Winners: B2B International with Wolseley, Greenwich Associates


Confirmit believes customer experience initiatives are an integral part of the business process and company culture, and this award recognizes the winning organizations' commitment to measuring and understanding the customer experience while delivering improved business results.

“Our 2016 ACE Award recipients represent outstanding organizations who are genuinely committed to listening to their customers and delivering an exceptional customer experience,” shared Henning Hansen, President and CEO of Confirmit. “As a result, these winning organizations are best positioned to drive positive business and culture change in every industry. Their dedication is an inspiration to us all and we are thrilled to honor their achievements.”

Confirmit will be recognizing ACE Award winners at key events throughout the year as part of the celebration of the company’s 20th Anniversary.