New York, NY and Oslo, Norway and London, UK: April 10, 2013: Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, announced the winners of the 2013 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005 to acknowledge outstanding achievement in customer satisfaction, employee satisfaction, and partner satisfaction, the ACE Awards recognize Confirmit clients demonstrating excellence in the application of feedback processes to deliver improved business results.
“Earning a Confirmit ACE Award validates an organization’s success and effectiveness using feedback to drive customer experience improvements that build satisfaction,” said Henning Hansen, President and CEO of Confirmit. “We are proud to recognize this year’s winners, continuing the eight-year tradition of achievement showcased by the ACE Awards program. These customer-focused companies demonstrate the outstanding use of feedback to increase satisfaction, improve operational efficiencies, and enhance revenue growth, and we are pleased to be their trusted partner.”
45 organizations earned 2013 Confirmit ACE Awards. The 2013 winners are:
21st Century Insurance; Actuate; ADP/Cobalt; ADT Security Services; Akamai Technologies; American General Life Companies; ANSYS, Inc.; BD Diagnostics; Best Buy; Canon USA, Inc.; CareFusion; Cbeyond; CenterBeam, Inc.; Cessna Aircraft Company; Citicorp Customer Services, SL; Computacenter; CyberSource; Dell; Deltek; Equinix, Inc.; Farmers Insurance; First Transit; The Hanover Insurance Group; If P&C Insurance AS; Infor; Intuit Financial Services; Keynote Systems; McKesson; McKesson Ireland; Newmarket International, Inc.; Office Depot; Palo Alto Networks; Philadelphia Insurance Companies; Pitney Bowes; Red Wing Shoe Company, Inc.; Roche Diagnostics Corporation; Siemens Industry, Inc.; SimplexGrinnell, a Tyco International company; Sysmex America, Inc.; The Toro Company; Travel Guard; Tyco Integrated Security; Vivint; Waters Corporation and Wind River.
Several of this year’s winning companies have been recognized with an ACE Award multiple times since the program’s inception in 2005. Multi-year winners include:
• Eight-time winners: CyberSource; Intuit Financial Services
• Seven-time winners: 21st Century Insurance; ADP/Cobalt; Newmarket International, Inc.
• Six-time winners: Actuate; American General Life Companies; Deltek; Waters Corporation
• Five-time winners: CareFusion; Cessna Aircraft Company; Infor; SimplexGrinnell; Wind River
• Four-time winners: ADT Security Services; Canon USA, Inc.; Computacenter; Dell; Siemens Industry, Inc.; Travel Guard
• Three-time winners: Equinix, Inc.; McKesson; Pitney Bowes; Roche Diagnostics Corporation
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients had to have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards and follow us on Twitter using #AceAwards.