New York, NY and Oslo, Norway and London, UK: Confirmit today announced a record 100 percent uptime across all of its web-based Software-as-a-Service (SaaS) environments in Europe and the Americas in 2014. Confirmit has delivered above the Service Level Agreement (99.7 percent) every year for the past 10 years, and has delivered 99.99 percent and above for the past five years in a row.
“Our clients are the heartbeat of our organization and knowing that we were ready and able to support them in any location, at any time, throughout 2014 is evidence of our steadfast commitment to their success,” said Arnt Feruglio, Chief Operating Officer, Confirmit. “Our Operations team and valued partner, Rackspace, worked incredibly hard to achieve this goal and I know they’re looking forward to maintaining this success in 2015.”
Confirmit’s web-based SaaS environment, Confirmit Horizons, is a flexible, multi-channel software platform for Customer Experience, Employee Engagement and Market Research programs. Version 18.5, the latest release of Confirmit Horizons, enables businesses to gain maximum value from all data sources, including on-platform text analytics, that deliver rich insights to empower smarter business decisions and faster reactions to organizational needs.
Many organizations continue to utilize on-premise solutions with little required downtime but the industry as a whole has seen an increased demand for SaaS offerings. In response to the industry’s needs, Confirmit Horizons users had constant access to the most up-to-date technology in 2014 through continuous deployments.