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The Case for Keeping People at the Heart of Business Insights

June 14, 2019

For researchers and insights teams, it’s not news that clients’ expectations are growing, seemingly by the day. Traditional Market Researchers whether in-house or within agencies are under immense pressure to deliver their results faster and cheaper.

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The Case for Keeping People at the Heart of Business Insights

June 14, 2019
Source: confirmit.com

For researchers and insights teams, it’s not news that clients’ expectations are growing, seemingly by the day. Traditional Market Researchers whether in-house or within agencies are under immense pressure to deliver their results faster and cheaper.


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CloudXink Selects Confirmit to Support Ad and Brand Testing Across China

June 11, 2019

Data analysis and integration capabilities drive Confirmit Horizons platform choice

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CloudXink Selects Confirmit to Support Ad and Brand Testing Across China

June 11, 2019

Data analysis and integration capabilities drive Confirmit Horizons platform choice

London, UK, Oslo, Norway and New York, NY, 11 June 2019: Brand and advertising research specialist CloudXink has selected Confirmit Horizons to support its growing portfolio of research projects.

CloudXink works with a large number of FMCG companies across China with a particular focus on pre-testing of advertising and product concepts. It also delivers ad-hoc, customized projects for customers. Having grown quickly, the company needed to invest in a platform that could support the increasing complexity of the research programs it runs.

Confirmit Horizons was selected based on its ability to deliver comprehensive survey design and complex data integration and analysis. Multi-lingual campaign support was also a critical deciding factor.

Ruixing Zong, Founder and CEO of CloudXink explained: “A core focus for us is integrating various big data sources to provide detailed evaluation for marketing campaigns for large, well-known brands. This includes combining attitudinal and behavioral data, which can be a challenging process.

“We therefore needed a solution that was scalable and capable of handling the level and depth of data integration we need to deliver. Confirmit Horizons is an essential tool for us here, providing comprehensive access to sophisticated reporting, data visualization, and dashboarding.”

The survey design process is also a key element of the service that CloudXink provides to its customers, often requiring customization for bespoke, creative research programs.

The Survey Designer module of Confirmit Horizons delivers the capabilities that CloudXink needs to support all types of advertising and brand research projects, including pre-launch testing, post-launch evaluation and ‘brand truth’ measurement.

“Previous experience with Confirmit showed that it was the platform most capable of delivering sophisticated survey programming such as complex logic jumps and abundant question types. Building our own Confirmit program team has been on our agenda for some time, and now implementation of the Confirmit Horizons platform is proving a great success in terms of the research capabilities we can offer to our clients,” Zong continued.

Wale Omiyale, SVP Market Research at Confirmit said: “We’re delighted to welcome CloudXink as a customer. The company runs high-profile, in-depth research programs across China and places great emphasis on delivering excellent client value combined with technology-driven innovation – both of which reflect our own business principles.”


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Wyndham: How Linking Voice of Employee and Voice of Customer Transformed Both

June 04, 2019

When you are dealing with holiday makers who expect exceptional customer service, ‘gut feel’ isn’t going to cut it. Wyndham Destinations Asia Pacific shares the cultural and technology transformation to improve customer experience.

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Wyndham: How Linking Voice of Employee and Voice of Customer Transformed Both

June 04, 2019
Source: confirmit.com

When you are dealing with holiday makers who expect exceptional customer service, ‘gut feel’ isn’t going to cut it. Wyndham Destinations Asia Pacific shares the cultural and technology transformation to improve customer experience.


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Could Asking Your Team How They Feel About Their Commute Improve Your Customer Experience? Research Says Yes

May 31, 2019

Your employees are a goldmine of untapped potential for your business growth. One important area that many companies often overlook that has a dramatic impact on their ability to earn loyal customers is their internal team.

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Could Asking Your Team How They Feel About Their Commute Improve Your Customer Experience? Research Says Yes

May 31, 2019
Source: confirmit.com

Your employees are a goldmine of untapped potential for your business growth. One important area that many companies often overlook that has a dramatic impact on their ability to earn loyal customers is their internal team.


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3 Ways to Improve Your Employee Engagement Strategy

May 31, 2019

Organizations are seeing the power of employee feedback to improve CX and the wider business. To tap into the Voice of the Employee (VoE), companies must adopt an agile approach that makes employee engagement part of the culture.

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3 Ways to Improve Your Employee Engagement Strategy

May 31, 2019
Source: confirmit.com

Organizations are seeing the power of employee feedback to improve CX and the wider business. To tap into the Voice of the Employee (VoE), companies must adopt an agile approach that makes employee engagement part of the culture. 


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AI Automation: Not Such a Dumb Idea

May 29, 2019

Automation and the rise of AI based MR-specific applications have driven process improvements, time savings and cost reductions. We know this because automation is nothing new, its impact measured and proven over many years.

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AI Automation: Not Such a Dumb Idea

May 29, 2019
Source: confirmit.com

Automation and the rise of AI based MR-specific applications have driven process improvements, time savings and cost reductions. We know this because automation is nothing new, its impact measured and proven over many years.


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