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Remove Data Silos and Collaborate Across Departments

October 25, 2018

Confirmit's Roberta O’Keith looks at why it is important to collaborate across departments before, during and after the data collection process.

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Remove Data Silos and Collaborate Across Departments

October 25, 2018
Source: confirmit.com

Confirmit's Roberta O’Keith looks at why it is important to collaborate across departments before, during and after the data collection process.


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Gallup Iceland Chooses Confirmit to Drive Multi-Channel Research

October 10, 2018

Selects Confirmit Horizons platform to underpin all data collection activity

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Gallup Iceland Chooses Confirmit to Drive Multi-Channel Research

October 10, 2018

Selects Confirmit Horizons platform to underpin all data collection activity

London, UK, Oslo, Norway and New York, NY, 10 October 2018: Gallup Iceland, the largest full-service Market Research agency in Iceland, has selected the Confirmit Horizons platform to support the majority of its data collection activities.

With a broad range of clients across multiple industries, Gallup Iceland needs to provide robust, scalable research programs supported by fast, multi-channel feedback collection. It selected Confirmit Horizons to underpin these programs after a review process of multiple solutions.

Vilborg Helga Harðardóttir, Chief of Operations at Gallup Iceland, explains: “The Confirmit Horizons platform was the most complete solution we saw, providing us with the opportunity to gather feedback from multiple channels – particularly through web, mobile and telephone surveys – and combine this easily in a single hub.”

“The capabilities of the platform will allow us to streamline many of our processes and procedures which will save us considerable time. The fact that the technology is intuitive and easy to learn how to use has been an added bonus, and the training provided by the Confirmit team has enabled us to understand the breadth of what we can achieve.”

Harðardóttir also states a key factor in its selection of Confirmit is the ability for team and shift managers to have better control over the interviewing process and to allocate resources more effectively. Confirmit Horizons provides customizable supervisory controls that improve the interviewing and data collection process, regardless of project size or scale.

“Our needs are driven by the ever-changing requirements of our clients. We felt it was critical to select a system that is constantly evolving to meet market demands, and we found this with Confirmit’s agile development approach. Trends and technologies are moving all the time, and we needed a platform that would move with our business,” says Harðardóttir.

Tim Hannington, Chief Revenue Officer at Confirmit says: “We’re delighted to work with Gallup Iceland and we look forward to growing our relationship in line with their needs. The organization is committed to delivering its clients with insights that provide the basis for successful decisions and we’re pleased that our team and our solutions will help them to achieve this.”


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Confirmit’s Claire Sporton Recognized as 2018 CX Impact Award Winner

October 04, 2018

Senior Vice President of Customer Experience Innovation at Confirmit makes the list of top ranking CX industry executives

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Confirmit’s Claire Sporton Recognized as 2018 CX Impact Award Winner

October 04, 2018

Senior Vice President of Customer Experience Innovation at Confirmit makes the list of top ranking CX industry executives

New York, NY, London, UK and Oslo, Norway: October 4, 2018 — Claire Sporton, Senior Vice President of Customer Experience Innovation at Confirmit, has been named a winner of the 2018 CX Impact Awards by the Customer Experience Professionals Association (CXPA).

The CX Impact Awards are a part of Customer Experience (CX) Day, a global day celebrating the organizations and people who are delivering great experiences to customers. The program recognizes individuals that are exemplifying excellent customer experience and making an impact on the organization and its customers. From front-line employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported customer experience, voice of the customer, or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

“While no one is ever going to say that CX is not important, it is often sidelined by executives as they prioritize their business outcome KPIs – revenue and profitability,” said Sporton. “The primary focus of my work is to ensure that CX is recognized as an invaluable component in the measurement and delivery of business success – and I’m honored and thrilled this work is being recognized today.”

The award recognizes Claire for her passion in ensuring CX practitioners are recognized as fundamental elements to business success. She has made it her mission to get CX on the radar of every business leader and to ensure that CX practitioners have the tools they need to guarantee their programs deliver measurable value. Claire’s continued challenge is to turn CX measurement from a backward-looking metric into a catalyst for organizational wide action and cultural change.

“Claire brings a wide range of experience and knowledge to her CX practice but, more importantly, Claire has a real passion for how CX can be used as a catalyst for empowering practitioners and delivering tangible business success,” said Michael Wooh, Chief Marketing Officer, Confirmit. “This vision underpins everything she does in her role at Confirmit and it has been the driving force behind our CX strategy. She is extremely deserving of this award given the strides she has made for our customers and making a name for herself in the CX industry.”

A panel of judges – all regarded as thought leaders in the CX field – reviewed the award finalists and selected winners in two categories: Practitioners (who are bringing CX competencies and skills to organizations and brands), and Providers (those employed by companies who consult and/or provide technology, products and services in the CX space).

In addition to the CX Awards announcement, CX Day involves thousands of customer experience professionals taking part in dozens of in-person networking events in multiple countries as well as a range of online activities. Details about all activities are available on the CX Day website.


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Can We Calm Customer Rage for Good in 2019?

October 01, 2018

Despite the growing focus on Customer Experience, many organizations still fall short with their complaints handling procedures. Confirmit's Sarah Simon discusses how the call center can help turn customer dissatisfaction into a positive engagement.

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Can We Calm Customer Rage for Good in 2019?

October 01, 2018
Source: confirmit.com

Despite the growing focus on Customer Experience, many organizations still fall short with their complaints handling procedures. Confirmit's Sarah Simon discusses how the call center can help turn customer dissatisfaction into a positive engagement.


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Identifying the Key Players for Your CX Dream Team

September 27, 2018

When it comes to building a successful CX team, companies need to get the balance right. You’ll likely want someone who is analytical, strategic, an excellent communicator and someone who can foster relationships up, down and across your organization

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Identifying the Key Players for Your CX Dream Team

September 27, 2018
Source: confirmit.com

When it comes to building a successful CX team, companies need to get the balance right. You’ll likely want someone who is analytical, strategic, an excellent communicator and someone who can foster relationships up, down and across your organization


Read Full Article

Confirmit Announces Inaugural AIR Award Winners

September 25, 2018

Market Research businesses recognized for innovation and excellence

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Confirmit Announces Inaugural AIR Award Winners

September 25, 2018

Market Research businesses recognized for innovation and excellence

New York, NY, Oslo, Norway, and London, UK—September 25, 2018: Confirmit today announced the winners of the 2018 AIR (Achievement in Insight and Research) Awards. The company inaugurated the AIR Awards this year to recognize Confirmit customers who are driving forward the Market Research industry by innovating and delivering insights that enhance business performance.

Ken Østreng, CEO at Confirmit, says of the program: “Confirmit has been a fundamental part of the Market Research industry for over 20 years. Since then we’ve been building solutions that support the world’s leading MR companies, and we feel it’s important to showcase the innovations and successes of our customers. The AIR Awards recognize the people and companies that continue to drive the industry forward through new methodologies, technologies, and vision.”

The AIR Awards program is broken into two categories:

  • AIR Agency: Recognizes agencies who are providing exceptional guidance and value to customers, who are driving the future of Market Research by designing and implementing new approaches, or who are breaking new ground in the merging of Market Research, Insight and Voice of the Customer.
  • AIR Project and Innovation: Recognizes individual projects undertaken for an end customer that demonstrate exceptional application of methodology, true innovation or that have yielded results that significantly impact the customer.

In addition to the category winners outlined below, Confirmit would like to recognize a stand-out Market Research Professional of the Year: Roisin Cooke, the Senior Vice President of Operations at BuzzBack. Roisin has been part of the BuzzBack team for 15 years, where she has driven innovations in concept testing and mobile development. Her work has directly impacted BuzzBack’s success, contributing 40% bottom-line revenue growth.

“It’s a real honor to be named the AIR Awards MR Professional of the year” said Cooke. “My work at BuzzBack has been the pursuit of executional excellence to ensure we provide the best possible service to our customers. It’s wonderful to have my work recognized by Confirmit, and I share the award with my fantastic BuzzBack team with whom I am so proud to work”.

The winners are:

  • AIR Market Research Professional of the Year: Roisin Cooke, SVP Operations, BuzzBack
  • AIR Agency
    • Judges’ Choice: Join the Dots
    • Winners:
      • Beehive Research
      • B2B International
      • W5
      • 2CV
  • AIR Project and Innovation
    • Judges’ Choice: Intu and B2B International
    • Winners:
      • AND Agency (text analytic project)
      • AND Agency (multi-mode project)
      • Beehive Research
      • Delvinia
      • GMO Research
      • QRS Research

Confirmit was delighted to have three highly regarded Market Research professionals as judges for the AIR Awards. The judges were: Kristin Luck, Founder, Luck Collective, Jon Puleston, VP Innovation at Lightspeed Research, and Dangjaithawin Anantachai, Managing Director, INTAGE Thailand.

“Confirmit is proud to support the world’s leading Market Research companies as they strive to meet the ever-evolving demands of their clients” continues Østreng. “In turn, Confirmit is committed to creating solutions that enable MR agencies to focus on the value they can add for clients, knowing that they are using the most advanced and efficient research technology available”.

For more information about the 2018 Confirmit AIR Awards, visit https://www.confirmit.com/Company/Awards/AIR-Awards/.

 


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