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Up, Up and Away – How to Take Your CX Dream Team from Suicide Squad to Avengers

February 18, 2019

As customer experience progresses as an increasingly vital priority of the modern-day business, Jason Mallia walks through the essential components of a villain-busting, organization-saving CX team.

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Up, Up and Away – How to Take Your CX Dream Team from Suicide Squad to Avengers

February 18, 2019
Source: confirmit.com

As customer experience progresses as an increasingly vital priority of the modern-day business, Jason Mallia walks through the essential components of a villain-busting, organization-saving CX team.


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Top 5 CX Habits For 2019: Focus On Innovation and Action

February 06, 2019

Hopefully you have embraced the first of the five CX habits and are working hard to define CX goals and business outcomes. Just in case you need help maintaining the momentum for change, here's the second habit that CX Leaders all demonstrate!

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Top 5 CX Habits For 2019: Focus On Innovation and Action

February 06, 2019
Source: confirmit.com

Hopefully you have embraced the first of the five CX habits and are working hard to define CX goals and business outcomes. Just in case you need help maintaining the momentum for change, here's the second habit that CX Leaders all demonstrate!


Read Full Article

What is Agile Employee Engagement - and How Does it Improve CX?

January 16, 2019

By taking time to investigate agile engagement programs, organizations can better understand the role their employees play in customer success. So what do they involve?

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What is Agile Employee Engagement - and How Does it Improve CX?

January 16, 2019
Source: confirmit.com

By taking time to investigate agile engagement programs, organizations can better understand the role their employees play in customer success. So what do they involve?


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Top 5 CX Habits For 2019: Start As You Mean To Go On

January 14, 2019

Happy New Year! I for one want to make 2019 the year that customer experience (CX) really moved forward. 2018 was a perfectly adequate year for CX, but honestly, I think too many companies are talking the talk and failing to walk the walk.

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Top 5 CX Habits For 2019: Start As You Mean To Go On

January 14, 2019
Source: confirmit.com

Happy New Year! I for one want to make 2019 the year that customer experience (CX) really moved forward. 2018 was a perfectly adequate year for CX, but honestly, I think too many companies are talking the talk and failing to walk the walk.


Read Full Article

Confirmit Consultant to Join Rutgers University Customer Experience Certificate Program Leadership Board

December 20, 2018

Shelly Chandler, Vice President of Customer Experience Consulting, to Serve on Board

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Confirmit Consultant to Join Rutgers University Customer Experience Certificate Program Leadership Board

December 20, 2018

Shelly Chandler, Vice President of Customer Experience Consulting, to Serve on Board

New York, NY, London, UK, Oslo, Norway: December 20, 2018: Confirmit, the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions, announced today that Shelly Chandler, Vice President of Customer Experience Consulting, has joined the Leadership Board for Rutgers University Customer Experience Certificate Program.

The Board supports attendees of the Rutgers Customer Experience Certificate Program who are immersed in an intensive, collaborative, and educational environment, learning to apply principles and techniques that drive customer experience innovation. In her position, Shelly will provide input on the program and leadership through classroom visits, forums, and conferences, and by actively participating in student coaching opportunities.

“I am honored to have the opportunity to work alongside other CX leaders for Rutgers University Customer Experience Certificate Program,” said Chandler. “Confirmit’s involvement is one more step in illustrating our commitment to helping grow and evolve the industry. I am excited to help all CX practitioners overcome organizational and market challenges in creating purposeful, next-level customer experiences.”

Shelly has over 25 years of experience as a customer experience strategist and marketing leader, and she is committed to growing the customer experience discipline and community. As Vice President of Customer Experience Consulting, Shelly creates a vision for customers and builds programs to improve processes that will enhance customer experience, working with leaders and team members to improve their engagement.

"We’re excited to benefit from Shelly’s expertise on our Leadership Board,” said Stephen Carter, Director of the Center for Innovation Education at Rutgers University. “Confirmit’s dedication to enhancing and growing this program on behalf of their customers is tremendously inspiring. While we are seeing similar efforts from forward-thinking businesses that know providing a great customer experience is the differentiator, Confirmit is leading the way.”


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2019: The year that Customer Experience becomes “do or die”

December 07, 2018

Confirmit's Claire Sporton predicts five critical changes that we’ll see in 2019. Read the full article here.

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2019: The year that Customer Experience becomes “do or die”

December 07, 2018
Source: confirmit.com

Confirmit's Claire Sporton predicts five critical changes that we’ll see in 2019. Read the full article here.


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