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CloudXink Selects Confirmit to Support Ad and Brand Testing Across China

June 11, 2019

Data analysis and integration capabilities drive Confirmit Horizons platform choice

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CloudXink Selects Confirmit to Support Ad and Brand Testing Across China

June 11, 2019

Data analysis and integration capabilities drive Confirmit Horizons platform choice

London, UK, Oslo, Norway and New York, NY, 11 June 2019: Brand and advertising research specialist CloudXink has selected Confirmit Horizons to support its growing portfolio of research projects.

CloudXink works with a large number of FMCG companies across China with a particular focus on pre-testing of advertising and product concepts. It also delivers ad-hoc, customized projects for customers. Having grown quickly, the company needed to invest in a platform that could support the increasing complexity of the research programs it runs.

Confirmit Horizons was selected based on its ability to deliver comprehensive survey design and complex data integration and analysis. Multi-lingual campaign support was also a critical deciding factor.

Ruixing Zong, Founder and CEO of CloudXink explained: “A core focus for us is integrating various big data sources to provide detailed evaluation for marketing campaigns for large, well-known brands. This includes combining attitudinal and behavioral data, which can be a challenging process.

“We therefore needed a solution that was scalable and capable of handling the level and depth of data integration we need to deliver. Confirmit Horizons is an essential tool for us here, providing comprehensive access to sophisticated reporting, data visualization, and dashboarding.”

The survey design process is also a key element of the service that CloudXink provides to its customers, often requiring customization for bespoke, creative research programs.

The Survey Designer module of Confirmit Horizons delivers the capabilities that CloudXink needs to support all types of advertising and brand research projects, including pre-launch testing, post-launch evaluation and ‘brand truth’ measurement.

“Previous experience with Confirmit showed that it was the platform most capable of delivering sophisticated survey programming such as complex logic jumps and abundant question types. Building our own Confirmit program team has been on our agenda for some time, and now implementation of the Confirmit Horizons platform is proving a great success in terms of the research capabilities we can offer to our clients,” Zong continued.

Wale Omiyale, SVP Market Research at Confirmit said: “We’re delighted to welcome CloudXink as a customer. The company runs high-profile, in-depth research programs across China and places great emphasis on delivering excellent client value combined with technology-driven innovation – both of which reflect our own business principles.”


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Confirmit Announces 2019 ACE Award Winners

May 14, 2019

Clients recognized for success in Customer Experience programs and commitment to achieving true business excellence

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Confirmit Announces 2019 ACE Award Winners

May 14, 2019

Clients recognized for success in Customer Experience programs and commitment to achieving true business excellence

New York, NY, Oslo, Norway and London, UKMay 14th, 2019 – Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research today announced the winners of the 2019 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the annual award program recognizes Confirmit clients who demonstrate proven excellence and innovation in their Customer Experience programs. This year’s program focused specifically on how companies are using customer experience to develop insights that enable smarter decisions and better business outcomes.

This year’s program boasted a competitive applicant pool from a wide range of industries and countries around the world, including Australia, Canada, Norway, the UK and the United States.

Several of this year's winning companies have also been recognized with the prestigious Judges' Choice Award, which recognizes companies that exhibit exceptional results from their Customer Experience program. These results include:

  • $2m revenue increase for an online retailer as a direct result of a new non-purchaser feedback program
  • Delivery of live customer insights to over 700 frontline team members
  • A 96% overall customer satisfaction rating that drives a 90% policy renewal rate for a leading insurer
  • 15% cost reduction in customer retention for every 1% increase in customer satisfaction

Judges' Choice finalists impressed the judges by demonstrating how they use Confirmit's solutions to drive real business change and Return on Investment. In particular, the judges praised the work of Empire Today, the American seller of installed flooring, who have used an extensive testing process to achieve exceptional survey response rates for a retail business. In addition, the company has generated significant ROI through a new revenue stream that focuses on understanding what prevents customers from making a purchase. They also highlighted the success of Sodexo who run one of the most comprehensive B2B programs the judges have seen. In particular, the judges were impressed by how a long-running initiative continued to evolve and deliver demonstrable value to the business.

Winning organizations include:

  • Voice of the Customer
    • Judges’ Choice winners: Empire Today, UL, PennyMac, Erie Insurance
    • Standard winners: AIG Travel, Amadeus, ARI, Authorize.net, Asurion, Best Buy Canada, Cognita, Cybersource, Deltek Inc., Empire Today, Fujitsu (with Watermelon), Hyundai Capital America, Infor, LexisNexis, McKesson, Manulife, OpenText, Philadelphia Insurance Companies, PODS Enterprises LLC, Quest, Virgin Money, Waters Corporation, Western & Southern Financial Group, Wyndham Destination Resorts Asia Pacific
  • Business Impact
    • Judges’ Choice winners: Wyndham Destination Resorts Asia Pacific
    • Standard winner: Asurion, Empire Today
  • B2B
    • Judges’ Choice winners: Catalent, Sodexo
    • Standard winners: Amadeus, ARI, OpenText, PODS Enterprises LLC, Philadelphia Insurance Companies, UL
  • Multi-Channel
    • Judges’ Choice winners: Virgin Money
    • Standard winners: Cognita, Erie Insurance, GSK
  • Innovation
    • Judges’ Choice winners: Fannie Mae, Philadelphia Insurance
    • Standard winners: Amadeus, Company Pulse, Manulife, PennyMac, Pitney Bowes, Wyndham Destination Resorts Asia Pacific
  • Voice of the Employee
    • Judges’ Choice winners: Cognita
    • Standard winner: Mars, Incorporated

“We are hearing from our customers that Customer Experience programs have become a critical component to drive change across the entire business,” said Ken Østreng, CEO of Confirmit. “The 2019 ACE Award winners truly demonstrate how their programs are integrated company-wide, and are driving business excellence. Each year, we are thrilled to see how companies are turning their Voice of the Customer programs into a critical part of business intelligence that powers data-driven decision making.”

For more information on the Confirmit ACE Awards, visit https://www.confirmit.com/Company/ACE-Awards/.


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Confirmit Honored with Tech Culture Award

April 03, 2019

Company recognized for unique culture and commitment to the employee experience

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Confirmit Honored with Tech Culture Award

April 03, 2019

Company recognized for unique culture and commitment to the employee experience

NEW YORK, NY, LONDON, UK and OSLO, Norway, April 3, 2019Confirmit announced today that TMCnet has recognized the company in the third annual Tech Culture Awards. The Tech Culture Awards recognize the best-of-the-best work cultures within the technology sector, highlighting organizations that are committed to continuously improving the work-life balances of their employees.

As a seasoned technology business, Confirmit offers the stable and secure environment of a well-established company while retaining the agility and entrepreneurial spirit of a fast-moving company. Employees work closely together, despite being based in several offices around the world, the company offers an excellent working culture, strong career development opportunities and the ability to make a real impact in the organization and with clients.

“At Confirmit, we’re very proud of our culture of collaboration and knowledge sharing,” said Heidi Brumbach, Executive Vice President, Global Human Resources, Confirmit. “We’re honored to be recognized for our efforts in cultivating a flexible and enriching environment that promotes employee development and encourages innovation. Our collaborative approach internally has been proven time and time again to deliver top-notch service and reliable guidance to our customers.”

“The mission of these Tech Culture Awards is quite simple,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief for TMCnet. “We have surveyed and selected companies who are looking for the best and brightest tech talent and are willing to go the extra mile to provide what they believe is the ideal tech culture. Confirmit has demonstrated that they are committed to growth through providing a truly distinct and upbeat environment, rewarding employees for their contributions, and focusing on work-life balance.”

The complete list of Tech Culture Award winners can be found here.


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Integral Research Chooses Confirmit to Support Global Market Research Business

March 19, 2019

Scalability and reliability critical for expanding international operations

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Integral Research Chooses Confirmit to Support Global Market Research Business

March 19, 2019

Scalability and reliability critical for expanding international operations

London, UK, Oslo, Norway and New York, NY, 19 March 2019: Integral Research has selected Confirmit Horizons as the global software solution to support the continued international expansion of its Market Research operations business.

Integral Research provides end-to-end MR operations services to research agencies and management consulting firms around the world. It is committed to delivering the optimum service levels and expertise required to support the most complex work. This includes targeting hard-to-reach audiences around the world, through to respondent validation and the development of enhanced respondent engagement strategies.

Sean Ivory, CEO at Integral Research explained that scalability, reliability, and support for all data collection methodologies were key to the selection of Confirmit: “We continually collect both online and offline data for our clients around the world so the importance of 100% uptime is critical. We need to ensure that our interviewers and our respondents have an uninterrupted and positive experience during the research process.

“Confirmit was the ideal choice. Not only because it meets these key criteria but it also enables us to customize survey design to mirror our clients’ branding, program every question type, and deliver on the increasingly important issue of data security and encryption. Our clients have very stringent IT security policies which we must adhere to, so it’s reassuring to know that all data is safely and securely stored,” he added.

Confirmit Horizons is used by every member of the Integral Research operations team, from Project Management and Programming through to the Executive Interviewing team. It supports every facet of Integral Research’s business, from seamless switching between methodologies to tracking Executive Interviewer hours to support payroll management.

“The ability to customize every report to each client and project has been a particular success for us. We’ve had extremely positive feedback from our clients about its ability to enable them to track real-time progress on individual studies,” said Ivory.

Tim Hannington, Chief Revenue Officer at Confirmit, said: “As an international business ourselves, we are well aware of the need to provide our customers with the scalability, uptime and support needed to provide a service 24 hours a day across the globe. We know that our customers rely on our investment in R&D and creative thinking to help them embrace cutting edge MR technology and solutions, adding value to their own clients. We are delighted that Integral Research has selected Confirmit as the backbone of its growing business.”

Ivory added: “Our clients partner with us in order to spend more time analyzing the numbers, instead of aggregating them. We work hard to improve the accuracy and quality of the research we conduct for our clients and our partnership with Confirmit allows us to take advantage of the latest technology to achieve that goal.”


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Confirmit Announces Record New Business Success in 2018

March 14, 2019

Unprecedented year for new clients underpinned by global alignment and R&D investment

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Confirmit Announces Record New Business Success in 2018

March 14, 2019

Unprecedented year for new clients underpinned by global alignment and R&D investment

New York, NY, Oslo, Norway and London, UK, March 14, 2019 Confirmit reaffirms its position as a leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research, ending 2018 on a high note. The company secured record revenues from new customers, with a 43% increase in its Voice of the Employee business as a result of its innovative new solution for employee engagement.

Confirmit has started 2019 by announcing a 25% increase in its R&D team, with new team members joining the group in offices in EMEA and North America.

“We’re very excited to be bringing new expertise to our outstanding R&D team” said Ken Østreng, CEO. “The pace of change in our industry continues to increase and we are committed to driving the market by providing world-class solutions to support our clients as they strive to make smart, insight-driven decisions that deliver great outcomes”.

Confirmit’s deep relationships with clients were also highlighted in a year in which multi-year agreements with customers reached a record high.

“We are dedicated to being a trusted advisor and partner to our clients” added Østreng. “Our long-standing relationships with so many of our customers are a testament to our collaborative and customer-centric approach, which is underpinned by our focus on innovation. I’m looking forward to continuing to support – and accelerate - our clients’ successes throughout 2019.”

“At Methodify, we’re dedicated to helping marketers and insights professionals gain consumer insights faster than ever before—and more often during the marketing process,” explains Raj Manocha, President of Methodify. “We’ve worked with Confirmit for many years and have been able to build a highly automated platform that gives brands the consumer feedback they need in as little as 24 hours. The incredibly robust and sophisticated nature of Confirmit’s technology makes it the ideal foundation for our platform and that confidence in its ability allows us to focus on delivering the service our clients need.”

Events, Awards and Recognition

Confirmit held a range of successful events around the world last year, as well as a series of best practice webinars, on priority industry topics including the importance of automation in Market Research, using AI to augment human decision making in CX, and how to engage Millennials and Generation Z.

Confirmit continues to be recognized as an industry leader through the following achievements, and sets the tone and standard for success through recognition of its customers:

 

Additional Milestones

Throughout 2018, Confirmit has met several exciting company milestones – from the launch of new technology solutions to renewal and creation of innovative partnerships and exciting organizational changes.

Technology Solutions:

  • Version 24 of Confirmit Horizons, designed to support global multi-channel feedback and research programs. The new capabilities focus on ease of use and market-leading innovation, driven by AI and machine learning techniques.
  • Account Health, helps stakeholders in B2B organizations understand the health of their account portfolios and manage revenue risks from the frontline through to executive management.
  • Employee Pulse, provides a ground-breaking approach to delivering an empowered employee feedback approach. By creating a solution that supports any type of employee feedback — from company-wide surveys, to ad-hoc programs — companies can identify and address specific local issues.

Organizational Announcements:

  • The appointment of Claire Sporton to the role of Senior Vice President, Customer Experience Innovation. In this global position, Sporton ensures that the company continues to deliver the market-leading expertise and technology that businesses need to support their CX programs.
  • The appointment of Heidi Brumbach to Executive Vice President, Global Human Resources. In this role, Brumbach ensures that Confirmit’s most vital asset, its people, can bring their best selves to work every day, to support Confirmit clients.
  • The promotion of Tim Hannington the role of Chief Revenue Officer. In this position, Hannington manages Confirmit’s entire Sales, Services and Consulting offering at a global level.
  • The promotion of Wale Omiyale to a new role with responsibility for Confirmit’s Market Research business development activities globally. Omiyale previously ran Confirmit’s MR business for EMEA and APAC.
     

The company also saw continued growth in the uptake of its world-class solutions, including:

  • 23m unstructured comments analyzed using Confirmit Genius text analytics
  • Huge growth in the use of the Confirmit AskMe app and in the new, highly-intuitive Survey Designer tool

This growth was supported by Confirmit’s exceptionally stable and secure Confirmit Horizons platform. The company achieved:

  • 100% uptime for 2018 on its European and US environments, and 99.99% for its Australian environment.
  • SOC 2 Type II Audit and GDPR Compliance
    • Confirmit successfully completed a System and Organization Controls (SOC) 2 Type II examination of the Horizons SaaS platform, validating Confirmit’s strong commitment to the security, confidentiality and availability of the Horizons SaaS platform and related organizational procedures.
    • Confirmit enhanced the features of its Confirmit Horizons software to facilitate customers’ ability to comply with applicable GDPR requirements.

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Confirmit Wins Gold Stevie® Award for Business Intelligence Solutions

February 28, 2019

Recognized for empowering better business decisions that drive better business outcomes

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Confirmit Wins Gold Stevie® Award for Business Intelligence Solutions

February 28, 2019

Recognized for empowering better business decisions that drive better business outcomes

NEW YORK, NY, LONDON, UK and OSLO, Norway, February 28 2019Confirmit has won the Gold Stevie® Award in the Business Intelligence Solution category in the 13th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

Confirmit was honored for enabling organizations to drive real business change from their insights and feedback programs by helping people make better decisions and then monitoring action to ensure that they have a positive impact on key business results. 

This capability is underpinned by Confirmit’s engagement technologies that incorporate action management techniques, predictive analytics and machine learning. Businesses using Confirmit’s solutions can map and connect feedback and data sources, drive smarter decisions, and enable faster reactions. Most importantly, they can monitor the impact of action taken and help determine ROI. Two key technologies that help businesses see success include Confirmit Concept Miner and Confirmit Action Planner.

Concept Miner uses Artificial Intelligence (AI) and advanced deep learning techniques to ensure quick and easy understanding of key insights that may be hidden within text data. Action Planner empowers companies to track and monitor the impact of initiatives on business results and drive viral change. These tools give every team member access to insight that informs smart decisions – and ensures everyone can see the impact of them – uncovering new best practices and avoiding repeat mistakes.

“Our aim is to empower our customers – not only leaders, but all team members – to make better business decisions every day,” said Michael Wooh, Chief Marketing Officer, Confirmit. “But with that power comes responsibility, so as well as supporting better decision making, Confirmit provides freedom within a framework. This means ensuring that everyone follows through with plans, actions are monitored, experiences are shared, and impact is measured. We congratulate all those nominated and are honored to be recognized by the Stevie Awards.”

More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

“All of the Stevie Award winners should be very proud of their achievements,” said Stevie Awards President and founder, Michael Gallagher. “Independent professionals around the world have agreed that their accomplishments are worthy of public recognition.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales


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