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Confirmit Names New COO and Head of Legal

August 18, 2020

Further expansion of leadership team

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Confirmit Names New COO and Head of Legal

August 18, 2020

Further expansion of leadership team

New York, NY, Oslo, Norway and London, UK – August 18, 2020Confirmit has today announced the appointment of a new Chief Operating Officer and Head of Legal to its leadership team. Giles Whiting joins as COO, bringing his expertise in building high-performing teams, executing growth strategies, and product development. Rebecca Wright joins the team as Head of Legal, to oversee and deliver efficient legal strategies and compliance programs across an international landscape.

Whiting said: “I’m excited to join the team at what feels like the start of a new era for Confirmit. Confirmit is well positioned to see both business and customer success across its core markets of Market Research, Customer Experience, and Employee Engagement. Its deep roots in these markets plus new product developments and merger with Dapresy create a differentiated and powerful solution for our clients. I look forward to working with the team to continue innovating and delivering world-class services in 2020 and beyond.”

Whiting will oversee the strategy for operational execution, helping to position Confirmit as the partner of choice for businesses who need to use insight to drive fact-based decision making.

In her role as Head of Legal, Wright will assume responsibility for the global legal function, bringing her expertise in legal services, legal risk and operations management, compliance, privacy and intellectual property management to support the company’s commercial efforts and strategy.

Wright commented: “I’m delighted to be joining the Confirmit team. It is critical that as a business, we work as a trusted and effective partner with our clients, and I am determined to ensure that we are able to do so as the company continues to innovate and evolve in a changing environment”.

Prior to Confirmit, Whiting led SoftBank Group’s Operating Team where he oversaw their portfolio of strategic and global assets. Whiting has also held executive roles at Medallia, Percepta, TTEC, and McKinsey & Company.

Before joining Confirmit, Wright most recently served as Chief Legal Officer and Company Secretary at Brady PLC, an energy and commodity trading software company, where she established the in-house global legal function, embedding legal into the heart of the business. Prior to this, Wright was Legal Counsel at Rosetta Stone.

“We’re thrilled to welcome Giles and Rebecca onto our team as we embark on this new chapter for Confirmit,” said Kyle Ferguson, CEO at Confirmit. “We’re excited about the level of expertise and energy they bring to the table to help continue to grow our business.”


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Confirmit appoints Tobi Andersson as Chief Product Officer

August 11, 2020

New role signals commitment to accelerated product innovation

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Confirmit appoints Tobi Andersson as Chief Product Officer

August 11, 2020

New role signals commitment to accelerated product innovation

London, UK, New York, NY and Oslo, Norway: 11 August, 2020: Confirmit has appointed Tobi Andersson to the new role of Chief Product Officer to lead Confirmit’s product strategy and vision. The announcement follows the recent acquisition of Confirmit by Verdane, its merger with Dapresy and the appointment of Kyle Ferguson as CEO.

Andersson, formerly CEO at Dapresy, will be responsible for the integration of the Confirmit Horizons and Dapresy platforms, working with customers, partners and the combined product development team around the world to create a single state-of-the-art platform.  

“Combining both solutions into one platform based on one clear vision will deliver an innovative roadmap that differentiates us from anything else in the market. Our approach will drive widespread disruption across an insights industry that to date has been fragmented, having evolved at different paces in different sectors,” explains Andersson.

“Organizations need technology that adapts to their business requirements and processes, not the other way around,” he added. “Our aim is to support the insights industry as it embraces increasing automation, enabling insight professionals to benefit from the digital evolution of the industry as a whole.

“Our focus will be on delivering the next generation of insight capabilities that will democratize data and make insights available to everyone. Our customers will be able to make better and faster decisions that deliver tangible business outcomes.”

Andersson has over 20 years’ experience in the global Market Research industry, most recently as the former co-founder and CEO of Dapresy.

Commenting on Andersson’s appointment, Kyle Ferguson, CEO at Confirmit added: “With Tobi’s passion for insight technology to guide us, there is no limit to our ability to help our customers simplify complex problems and ultimately become more successful.

“He leads an ecosystem of experienced people and proven technology, supported by long-term investment from Verdane. This puts us in a unique position to understand and respond to what our customers need from an insights platform, now and in the future.”


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Confirmit Begins the Year in a New Chapter; Positioned for Further Growth and Success through 2020

August 06, 2020

Confirmit looks to the future with refreshed vision following major company shifts.

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Confirmit Begins the Year in a New Chapter; Positioned for Further Growth and Success through 2020

August 06, 2020

Confirmit looks to the future with refreshed vision following major company shifts   

New York, NY, Oslo, Norway and London, UK – August 6th, 2020 – Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research kicked off 2020 with major company changes, adapting to the evolution of the insight industry and priming itself for future success. 

First, the company announced it had been acquired by Verdane, the Northern European specialist growth equity investor. Verdane was also a recent major investor in data visualization reporting firm Dapresy, and the merger of the two companies is now well underway. Following this move, Confirmit named Kyle Ferguson as the company’s new Chief Executive Officer. Ferguson is an experienced executive with a track record of developing and leading high performing teams in the SaaS technology space. 

“Confirmit is facing a pivotal moment in the company’s history, and I’m eager to lead the team into even more success,” said Kyle Ferguson, CEO of Confirmit. “Even in 2020 when there is so much uncertainty and concern, Confirmit is truly proving itself as indispensable to its clients – with its cutting-edge technology and a team of experts to help coach and guide – and as a force to be reckoned with in the industry as a whole.”

Customer News: 

Confirmit closed out of 2019 with a record booking for the fourth quarter and has worked closely with its customers to support them through the unpredictable first half of 2020.

For customers and industry professionals facing difficulties with the COVID-19 pandemic, Confirmit announced the COVID-19 Resource Hub, a program of solutions and resources to help insight professionals interact with each other, learn from Confirmit’s experienced consulting team, and take advantage of dedicated solutions using the Confirmit Horizons platform.

And despite challenges from COVID-19, Confirmit continued its annual tradition of celebrating its clients through the 2020 ACE Awards, which are dedicated to recognizing proven excellence and innovation in CX programs. Winners included; Amadeus, Cromwell, Catalent, Erie Insurance, PennyMac, Philadelphia Insurance Companies, Pitney Bowes, and Visma.

Events, Awards and Recognition: 

Just halfway through the year, Confirmit has already been awarded major industry recognition including:

 


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Confirmit Named a Finalist in MRS Operations Awards 2020

August 05, 2020

The Market Research Society has named Confirmit a finalist in the Best Data Solution category of the MRS Operations Awards 2020.

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Confirmit Named a Finalist in MRS Operations Awards 2020

August 05, 2020

Digital Feedback Solution recognized in Best Data Solution category

London, UK, New York, NY and Oslo, Norway: 5th August 2020: — The Market Research Society has named Confirmit a finalist in the Best Data Solution category of the MRS Operations Awards 2020. The ‘Oppies’ showcase the range of talent and skills of teams that specialize in data collection, online research, smartphone technology and professional development.

Confirmit’s Digital Feedback Solution enables MR agencies to engage with the maximum number of respondents on websites and other channels, leveraging a wide range of survey types and features to profile website visitors, monitor website usability, assess transaction and overall customer satisfaction, combine website feedback with feedback from other channels and integrate data from other business systems.

Commenting on the announcement of this year’s finalists, Penny Steele, Chair of the judges, said: “The restrictions resulting from Covid-19 have impacted those working at the operations end of the sector particularly hard, so we were impressed by the number of entries that still came in – both from those wanting to celebrate the brilliant projects they had been involved in pre-pandemic and from those wanting to recognize the sterling work their people were doing in incredibly difficult circumstances. The innovation and creativity in evidence are a testament to those working in research operations and an encouraging sign for how we will continue to adapt after this crisis.”

Confirmit’s entry highlighted how the Digital Feedback Solution has enabled Nordic MR agency Userneeds to increase its focus on maximizing engagement, response, conversation and complete rates throughout the survey journey. The solution has enabled Userneeds to double the number of survey completes in the first year alone and contributed to the ongoing recruitment of new panelists to the Userneeds panel.

“We’re really excited to be part of Confirmit’s nomination as finalist in MRS Operations Awards,” said Ulrik Hjarnaa, CTO at Userneeds. “The ability to be agile and adjust our product towards our clients’ needs is becoming increasingly critical, and we’re very happy that it is being recognized.”

“We’re honored to be named a finalist by the Market Research Society,” said Kyle Ferguson, CEO at Confirmit. “Understanding how every element of the online survey journey contributes to the entire digital experience is increasingly important and we are delighted that both the Digital Feedback Solution and Userneeds is being recognized in this year’s ‘Oppies’.”

Winners will be revealed via the virtual MRS Oppies+ broadcast ceremony on 24 September at 4pm. The broadcast will be free to view - email awards@mrs.org.uk to register for the link. For more information about the Market Research Society and the Operations Awards visit https://www.mrs.org.uk/


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Confirmit Announces 2020 ACE Awards Winners

May 27, 2020

15th Annual Awards Program Recognizes Success in CX and EX in an Uncertain World

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Confirmit Announces 2020 ACE Awards Winners

May 27, 2020

15th Annual Awards Program Recognizes Success in CX and EX in an Uncertain World

New York, NY, Oslo, Norway and London, UKMay 27th, 2020 – Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research today announced the results of the 2020 Confirmit ACE (Achievement in Customer Excellence) Awards. For the 15th year, the annual award program recognizes Confirmit clients who demonstrate proven excellence and innovation in their Customer Experience programs.

This year’s program boasted a competitive applicant pool from a wide range of industries and countries around the world, including Australia, Canada, Norway, the UK and the United States. Despite the challenges that many organizations face, a focus on understanding and acting on the Voice of the Customer and Employee remains core to this year’s winners.

Several of this year's winning companies have also been recognized with the prestigious Judges' Choice Award, which recognizes companies that exhibit exceptional results from their Customer Experience program. Judges' Choice finalists impressed the judges by not only driving consistent programs, but using Confirmit’s solutions to drive action and change, delivering demonstrable business results.

These results include:

  • 25% increase in forecasted revenue as a result of actions taken based on customer feedback 
  • Company-wide customer focus resulted in an all-time high NPS score, with a +32pt increase in 2019
  • New customers onboarded within 14 days increased from 73% to 93%
  • Determined a seven-figure revenue increase per point improvement in client experience
  • Automated 80% of the survey feedback collection to support the entire business
  • Tangible cost reduction at a call center by utilizing feedback and saving 1200 calls per month

 

Winning organizations include:

  • Voice of the Customer
    • Judges’ Choice winners: CUA, If P&C Insurance AS, PennyMac, Visma
    • Standard winners: Amadeus, Cromwell, Cognita, Deltek, Empire Today, Erie Insurance, Just Group plc., Philadelphia Insurance, Pitney Bowes, PODS Enterprises, Quest Software, Selective Insurance, Waters Corporation, Western and Southern Financial Group, W5 with BolPA
  • Digital Success
    • Judges’ Choice winner: Pitney Bowes
    • Standard winners: Anixter, Erie Insurance, NHBC
  • Innovation
    • Judges’ Choice winners: Amadeus and Philadelphia Insurance
    • Standard winners: PennyMac and Pitney Bowes
  • Overall Business Impact
    • Judges’ Choice winner: Erie Insurance
    • Standard winners: Asurion and Pitney Bowes
  • Employee Experience
    • Judges’ Choice winner: King County
    • Standard winners: Cognita, DecisionWise, Philadelphia Insurance
  • B2B
    • Judges’ Choice winner: Catalent
    • Standard winners: Amadeus, Cromwell, Owl Solutions, Pitney Bowes, Quest Software
  • Professionals of the Year
    • Stephan Hogenbirk, Cognita
    • Barbara Lincoln, Erie Insurance
    • Zancesca Spagnoletti, Philadelphia Insurance

“It goes without saying that we are all experiencing difficult times, but it is remarkable to see so many contributions and customers who continue to see great success with their programs,” said Kyle Ferguson, CEO of Confirmit. “The submissions demonstrate how the customer and employee experience has become integral to the success of businesses. Everyone from executive leadership to the front-line teams are seeing the value of being truly customer-centric in their approach.”

For more information on the Confirmit ACE Awards, visit https://www.confirmit.com/Company/ACE-Awards/.


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Confirmit Names Kyle Ferguson as New CEO

May 19, 2020

Ferguson brings expertise in high-growth SaaS organizations to insights market leader

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Confirmit Names Kyle Ferguson as New CEO

May 19, 2020

Ferguson brings expertise in high-growth SaaS organizations to insights market leader

London, UK, Oslo, Norway and New York, NY, 19 May, 2020 Confirmit, the leading global solutions provider for Customer Experience, Employee Experience, and Market Research today announced that Kyle Ferguson has joined the company as Chief Executive Officer. Ferguson is a seasoned executive with a track record of developing and leading high performing teams in the SaaS technology space, while supporting these businesses through necessary investment and growth stages.

Ferguson said: “I am thrilled to join the Confirmit team at this pivotal time. The recent merger with Dapresy presents huge opportunities for the business to support its customers around the world to use market, customer and employee insights to make the right decisions in challenging times and beyond. I am looking forward to working with the team to keep Confirmit at the forefront of innovation and to ensure we remain a trusted partner to our customers around the world.”

Ferguson has an extensive background in the technology space, with over 20 years’ experience in technology, banking and payments. Prior to joining Confirmit, Ferguson held the Chief Executive Officer role at Fraedom, a global financial technology company, where he successfully led the company’s sale to Visa Inc. in 2018. Prior to this, he also served as Chief Commercial Officer and Managing Director at the company, and spent 11 years with American Express previously.

Pål Malmros, Partner at Verdane, explained: “As we enter this new chapter, we’re delighted to have a visionary leader with a consistent track record of success. Confirmit’s goal has always been to provide clients with cutting-edge solutions that help them to grow their businesses, and we’re looking forward to an exciting future under Kyle Ferguson’s leadership.”


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